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Golden Wood Kennels

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Golden Wood Kennels Reviews (1)

December 15, 2017 Dear *** ***This letter is in response to a letter I received from you concerning a complaint issued by customer - ID ***.We boarded two dogs owned by this customer from Thursday evening October to and including Sunday October 29, The customer
originally asked us to change our hours for her to drop off her pets before we open on Friday morningShe was told that unfortunately we cannot change our hours to accommodate everyone’s needsWe open at am in the morning, so she elected to drop off Thursday eveningOn Sunday evening she called the kennel minutes before the kennel closed and said she was running lateShe ?nally showed up to pick up her dogs at 8:This is twenty minutes after our closing timeShe was not charged anything additional: however, my staff had to disinfect the runs and wash their bowls after her late pickupThis cost the business an extra half hour for two employees in payroll costThe customer then called a few days later and said she was over charged for her boardingThe staff kindly explained our billing policy to her which includes the ?rst day being freeShe said she should get two days free because our hours did not fit her scheduled plansWe have been in business almost years and these hours have never changedThey are Monday-Friday 7-AM and 6-PM, Saturday 7-AM and Sunday 6-PMThese hours are in respect for my neighbors and barking dogs as well as disturbing the dogs being boardedThere was no mention about her dog being sick during this conversation.The customers two dogs boarded very wellThese dogs were boarded with up to date vaccinations for distemper, rabies and kennel coughThese dogs showed no signs of any illness (vomiting, diarrhea or coughing) while being boardedSometimes a dog will injure its trachea by pulling to hard on its leash while leaving the kennelThis also makes the dog have a slight cough. The next week my daughter received another call from this customer stating that her dog got kennel cough from our kennelShe tried to explain to the customer that the veterinarian will call it kennel cough if they know the dog has been in a kennelThe customer was again very nasty to my staffl was on vacation and made aware of all these issues with this customerI personally called her while onvacation Nov and and left her messages on number ###-###-####(Records on my personal cell phone)l again tried to contact her when I got homeThere was no longer an answering machine for any messages to be leftll feel that a diligent effort was made to contact this customer. These two dogs were kept with great care in a clean, sanitary environment by my staffThere were approximately forty other dogs being boarded at this time and none were sick (including my own personal dog and their other dog)If this was truly kennel cough there would have been other cases as true kennel cough is airborne and highly contagiousAlso note this complaint is days after the dogswere at my facility, and this illness may have resulted from other environmental conditions the dog was exposed to during this elapsed time periodThere was no contact from this customer on 12/4/as noted.Golden Wood Kennel is not responsible for boarded animals getting sick when diligent care is being given at all times (See Boarding Contract enclosed)Therefore I feel lam not responsible for any vet bills incurred and she is responsible for services performed in the care of her dogs from 10/26-10/29, 2017. Any further questions, please call ###-###-####Thank you.Sincerely,Debra P.Owner,

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Address: 1576 Wilkson Lane, Chambersburg, Pennsylvania, United States, 17202

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