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Golden Gate Apartments

20040 FM 1485 Rd, NEW CANEY, Texas, United States, 77357-7446

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This is a complaint against apartment management. Our oficial move out date was on October 31, 2017, we had just come to the end of our 1 year lease. The property manager told us that our security deposit of $250 would be refunded to us within 30 days. After the 30 day we started calling the office to remind them of our deposit, they never provided our deposit or a receipt for it. We decided to go to the property to deman our deposit. The manager was not in the office so we decided to wait for her. In the meantime we talked to the maintenance man who said that he inspected our unit and that “it was good to go”. We walked around the property and observed that someone already was living in our old apartment (apt 50). We finally were able to talk to the manger, she lied to us and told us that the unit had not been inspected yet. She said that we would get our deposit within a week. We made sure she had our new address and we left. A week passed and she has still not mailed our deposit or any type of proof that it had been spent on property repairs. She will avoid our phone calls and when confronted she will say that “she doesn’t mail deposits”. We want at least our full deposit back. Texas law states that the landlord has 30 days to return deposits.Thank you for your time in reviewing our case. -

Golden Gate Apartments Response • Jan 03, 2018

We have tried to contact Mr. *** by phone at his daytime phone, and his evening phone on 12/27/17 multiple times, and did leave messages. What we have done to resolve the complaint was:Refunded $ 160.00 to him on Dec. 19th on his security deposit. The reason it was late getting to him was the fact that they did not leave a forwarding address when they moved out. They did stop by the complex and leave another address for the deposit to be mailed. Therefore, we finally did get the refund check mailed to him. We since then, refunded the full amount to him as of 12/27/17. He should have his full refund of $250.00. Please let me know if there is anything further that We need to do on our end. Thanks you.Wanda RitchieGeneral ManagerLCJ Management Company

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Address: 20040 FM 1485 Rd, NEW CANEY, Texas, United States, 77357-7446

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