Goldens Roofing

Complaint: [redacted] I am rejecting this response because: I called and left a recorded message on the number printed on the catalogs to remove from list, multiple timesIf this is the first you have heard, there is something wrong with your systemI should not have had to file further complaintsHowever, I accept I will receive no more mailings after January Sincerely, [redacted]

Good afternoon,According to our records this is the first request we have received to suppress the mailings to the address provided Here is the response from our Catalog manager:This is the first I heard of this complaint[redacted] was the only contact under [redacted] *** (Seton US Account [redacted] )He was a Regular, I made him a Never Mail.I also added the address to our Seton US Suppression list.Please note our December and January mailings have already been processed.Thanks, ***Unfortunately we can not stop the mailings for December and January because the file already went to the printer After January no more catalogs will be received.Please accept our sincere apology for any inconvenience this has caused.Thank you, [redacted] ###-###-#### Ext [redacted]

Good afternoon,
Please see attached copy of the customers account We have credited all invoicesPlease let me know if there is anything further I can provided and accept my sincere apology for any inconvenience our error has causedThank you,
*** ***

Good morning,
We were able to determine the root problem with the replacement order The part is manufactured in one of our plants and was on back order The order was not rejected as indicated, but we found we could make the product in our local plant and it was shipped out
yesterday We contacted the customer to apologize and advise of the issue
The credit was previously issued to the customer for the original order and now the replacement order has been billed leaving only one open invoiceThank you,
*** *** Inbound Sales Manager
*** *** *** ***%

Good morning, I did some research on this order and it seems we only had two pairs of glasses in inventory here at our warehouse.  The demand for the other two goes through our system automatically and the request goes to the vendor. The vendor has a minimum quantity of 20 glasses or a...

case.  Because the original order was sent to the customer, the case was then sent there as well.  Our purchasing team should have caught this error prior to the order shipping.  When the order shipped from the vendor our system automatically billed the customers credit card.Unfortunately the customer had to call us and let us know of the issue.  Our process is to put in a return and once the product is received back we process the credit back on the credit card.  This is a rare situation and it required us trying to figure out where the error occurred.  We are very sorry for the error and I have put in the credit and billed it today.  Customer should see their credit back on their card either later today or Monday at the latest.Attached is the credit memo I processed and I would imagine he will send the product back soon.Thank you and please let the customer know we are very sorry for the error, this is not a normal situation for us.Thank you,[redacted] 
[redacted]Inbound Sales ManagerSeton Identification Products[redacted]Office  [redacted], ext [redacted]Internal ext [redacted]Mobile [redacted]

Complaint: [redacted]
I am rejecting this response because: I called and left a recorded message on the number printed on the catalogs to remove from list, multiple times. If this is the first you have heard, there is something wrong with your system. I should not have had to file further complaints. However, I accept I will receive no more mailings after January. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: we have already paid for this sign and received another bill. on top of thisSincerely,[redacted]

Good afternoon,According to our records this is the first request we have received to suppress the mailings to the address provided.  Here is the response from our Catalog manager:This is the first I heard of this complaint.[redacted] was the only contact under [redacted]...

(Seton US Account [redacted]). He was a Regular, I made him a Never Mail.I also added the address to our Seton US Suppression list.Please note our December and January mailings have already been processed.Thanks, [redacted]Unfortunately we can not stop the mailings for December and January because the file already went to the printer.  After January no more catalogs will be received.Please accept our sincere apology for any inconvenience this has caused.Thank you,[redacted]###-###-#### Ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have been contacted by [redacted] from [redacted].  She has been very helpful and has taken steps to resolve this issue.Please close this case.Thank you for your assistance in investigating this issue as well.
Sincerely,
[redacted]

Good afternoon,We escalated this complaint to our marketing team and this is what we found:I found Seton Account [redacted] with that address and contact of [redacted]. She was listed as "Suppress". We do still mail Suppresses. I changed her to a Never Mail and put Never for everything (Faxes,...

Emails, Phone).I also put Never Mail on Account level.And, I've sent our [redacted] manager her email address to be sure we immediately stop emailing her. Unfortunately, catalog mailings are already processed through August so there is a chance she may receive more mailings in July and August. I've added the following address to our Seton Suppression file.[redacted]
[redacted]If she has any other address or PO Box we should add them to the Seton Suppression list.Please let me know if there are any other addresses or emails that we can address. I hope she accepts our sincere apology and can trust after August she will no longer receive catalogs. Thank you,[redacted] 
[redacted] 
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