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Goldenvale, Inc.

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Reviews Goldenvale, Inc.

Goldenvale, Inc. Reviews (3)

Final Consumer Response /* (2000, 9, 2015/04/20) */
Company has finally answered emails only, and has shipped parts. I have received the parts and am satisfied. We can disregard complaint, thank you for any help with this matter.

Initial Business Response /* (1000, 8, 2015/10/15) */
Every company has had at one point, problems with their website. We look into it when customers notify us of any trouble they have. This customer is the only one we've had that has trouble with each order. We've given him email addresses for our...

parts department where he can email us what he needs directly. He chooses to still try on the website even though he has so much trouble with it. We can not offer any discount due to the fact that we have offered him other ways to order. We would also like to note that he has done order online 9 different times and received his order. We try our hardest to process orders and help customers. We feel we tried our best to help this customer as well.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
do you honestly think that if I received their email response that I would have filed a compliant with the Revdex.com
Final Business Response /* (4000, 12, 2015/10/22) */
I am not sure how to respond to his response. I explained how this company works and how we try our best to help our customers. Have a good day.

Initial Business Response /* (1000, 22, 2016/07/07) */
First let me say that to complain about someone's accent is just terrible. We offer jobs to all races and ethnicity, not just the one's who speak the best English. This customer did the order on a Saturday but since we are closed on the...

weekends, the orders weren't printed until Monday. It takes a few days to process the number of orders we get so the customer called already upset because his order hadn't gone out in the time he expected it. He said if we didn't have a specific part in stock to cancel the whole order. We checked the parts and didn't have that main part so we did as he asked. Since then he has ordered more parts from us so I am not sure why he would choose to file a complaint. He order went out and he received it already.
Initial Consumer Rebuttal /* (3000, 24, 2016/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never complained about a Chinese accent. I complained about the woman not answering any of the questions and apparently not understanding English. I asked her several questions repeatedly and she just kept asking for my order number. Hiring someone to answer calls that doesn't speak English? Really? Who made that decision? At least I hope that was the problem, or I guess she could have been the 3rd incredibly rude employee I talked to that day pretending to not speak English.
I still have not gotten a call back almost 2 months later. Employees laughing and hanging up on customers is not an acceptable business practice in most businesses....I guess it is in the cut rate junk ATV industry.
Yes I did order parts so I could put an ATV back together and get rid of it. The only place to buy parts for most of these Roketa machines is through them...and they didnt even have the right parts that I needed. I had to modify parts from a different machine to make them work on the one I got rid of.
Waiting for the call from "[redacted]" I was promised
and the explaination for the terrible customer service. Read online reviews about Roketa...This isn't an isolated incident and the quality of the machines is terrible.

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Address: 2041 S Turner Ave, Ontario, California, United States, 91761-8510

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www.roketa.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Goldenvale, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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