Goldessence Limited

I received a Goldessence portable diffuser with oils for a gift. Within 2 weeks of using it, it broke. The fan does not turn on when the button is pressed. New batteries were put in. Would like a replacement

my mother had bought me a diffuser for Christmas and after a few weeks, it just took a crap on me. when I push the mist button, it will turn on as if it is going to work, but then it turns off. I have tried everything to fix it but i’m unable. is there a way to get a replacement or something?

Revdex.com:
At this time, I have not been contacted by Goldessence Limited regarding complaint ID ***
Sincerely,
***

Revdex.com:
At this time, I have not been contacted by Goldessence Limited regarding complaint ID [redacted].
Sincerely,
[redacted]
PS - Honestly I am not surprised they have not responded to...

you. They have NOT contacted me either. They (specifically Arthur Moss at [redacted]ltd - his email address is [redacted]) are unbelievably rude and unprofessional.

Revdex.com:At this time, I have not been contacted by Goldessence Limited regarding complaint ID [redacted].Sincerely,[redacted]

This company sells Goldessence Aromas made in China exclusively for Goldessence Limited. The bottle says 100% pure essential oils and does not list ingredients. These are sold at Menards. DO NOT BUY these oils they are fake! No clue what is in the bottles. Can not find any information online.

Review: We have owned this cozy hug "monkey" and recently discovered a whole bunch of bugs inside. These bugs have been discovered as a wheat weevil, and although I know they are harmless I want the company to take responsibility of their involvement with these animals that hundreds of kids have around the world. They need to change the product of which they are putting inside of these animals that children sleep with. I contacted our local news and they have done a story on it. My daughter slept with this, carried it around. Many people say putting it in the dryer kills these bugs but after numerous dryer cycles that our "monkey" has been through these animals still survived. I have them now in a zip lock baggie with the inside completely separate from the animal and they are still alive. The have been in the baggie since Jan [redacted] 2015. Please put a stop to the production of these animals as they are sold nationwide.Desired Settlement: I don't know if these bugs have effected my home yet, since this is a new discovery but I want to be reimbursed for the product and to have my daughters room carpets professionally cleaned. This animal was mainly in her room and if these bugs laid eggs in her carpet I don't want to be finding them. I think the company needs to do something differently with this type of animal and not fill it with something that can possibly cause an infestation in ones home.

Consumer

Response:

At this time, I have not been contacted by Goldessence Limited regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased 3 “Goldessence Cozy Hugs” microwavable aromatherapy products and the products were defective - specifically, they had thousands of bugs inside them. The bugs had laid eggs inside the products as well so there was a huge infestation in my closet where I had stored them. I spoke to [redacted]at Goldessence ltd (email address: [redacted] and phone number: ###-###-####) on 11/[redacted]13 and he admitted his company had placed these products in a warehouse in an inferior environment/temperature where these bugs could grow. He said they were taking the steps necessary to ensure that this never happens again, and that I should send him an itemized list of my damages so that he could reimburse me. Pr his request I sent it to him on 12/**/13. I did not hear from him so I sent a follow up email on 12/**/13, then another on 1/**/14, then another on 1/**/14, and another on 1/**/14. He finally responded to me on 1/**/14 with the following: "I will be happy to talk to you when you get realistic about your claim Contact me when you are serious / Seriously, until you get realistic we have nothing to talk about / we are unable to give your claim any credence / we cannot help you". The issues are the following: (1) that he failed to honor our agreement - he did not provide a refund or reimburse any of my damages, (2) there was an unreasonable and excessive delay in service, and (3) inappropriate behavior by customer service personnel - he was extremely rude and demeaning and dismissive.Desired Settlement: As pr his agreement with me, I would like reimbursement of my damages. My damages are in the thousands but I would settle for $500 to at least cover the costs of the exterminations and some of the items that were destroyed and thrown out because of the infestation. Thank you.

Consumer

Response:

At this time, I have not been contacted by Goldessence Limited regarding complaint ID [redacted].

Sincerely,

PS - Honestly I am not surprised they have not responded to you. They have NOT contacted me either. They (specifically Arthur Moss at [redacted]ltd - his email address is [redacted]) are unbelievably rude and unprofessional.

Review: I purchased a Ladybug Cozy Hugs Microwavable Aromatherapy Animal Warmer for Christmas for my 5 yr old grandchild. She only sleeps with the ladybug. I have had to sew the seams up 4 times last night the leg seam went this product was not manufactured correctly. I also purchased a Green frog the same day this one is fine. I looked at the reviews online there seems to have issue with the ladybug.

I could not find any contact information for this company.Desired Settlement: I would like a replacement of the Cozy's Hugs (not the Ladybug or Frog)

Consumer

Response:

At this time, I have not been contacted by Goldessence Limited regarding complaint ID [redacted].

Sincerely,

Review: I have the giraffe model that is under a week old. The toy has been heated up about 5 times with not really any issues other than the stitching under one arm coming loose. This morning I attempted to microwave it again as we have done in the past for 1.5 minutes. When I reached in to grab it, I felt a burning hot feeling and immediately let go, dropping the toy and spilling the beads inside. After performing first aide on the second degree burns on my finger, I inspected the toy. The burn hole was on top of the toy which was lying face down on the microwave tray. The hole is about 1/2" across and the edges of it have beads melted to the fur. I have pictures of the melted toy and the burns to my finger if needed. I'm just glad that one of my kids wasn't handling the toy or the burns could have been significantly worse!Desired Settlement: I want a refund for the purchase and to warn others of this potential danger. Ideally, I'd like the company to look into the material they use as a fabric and possibly switch to a material that has a significantly higher melting point so that there is a factor of safety between the heat generated in the microwaving process and the melting temperature of the toy's fur.

Review: We purchased the Aromatherapy duck for our newborn daughter. It is a duck you warm up in the microwave. Your child cuddles with it to calm them. There is a piece of metal over an inch long sewn into the duck. It worked its way out and is a sharp pointed piece of metal. We have the duck and photos. I have been unable to locate any contact information for this company. Is there a regulatory group that I can file a complaint with to make sure this doesn't happen to another child?Desired Settlement: I would like a refund and an explanation.

Business

Response:

We take precaution to make sure that no metal is on the product as it is made for the microwave. We do not know where the product was or how it was handled once it was purchased by our customer.

However, we have forward the complaint to the QC department to further prevent this from happening again if it did occur in the production phase and not later.

Also the complaint says this was purchased for a newborn child. Please note that the packaging clearly states "not suitable for children under 3". Please read packaging carefully before using.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has not accepted any responsibility for this incident and insinuate it was done by us after it was purchased. We have pictures to prove the metal is obviously sewn in from the inside. As far as the item being for a 3 year old, it's a soft stuffed animal. It was never placed in the microwave, thank God! We used it to play with our daughter and to try and comfort her. The company should be thanking God she wasn't injured by their product.

If the company would like to stand by their original response, we can take this issue public and see who consumers feel is responsible for the metal object.

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Sincerely,

Business

Response:

Hi,