I am rejecting this response because: they rented me the apartment as a smoking apartment and I have consulted an attorney on this and he states that being they did rent to me as a smoking apartment it is wear and tear
Initial Business Response /* (1000, 5, 2016/03/02) */
In review of this, the following has been determined***, submitted an application for an apartment on 1/19/*** paid a Prelease Deposit at that time in the amount of $The agreement indicates that once his application is
approved, the amount is immediately applied to the security depositThe document also indicates that once the Applicant has been accepted by Management, the Applicant agrees to sign a Lease Agreement with Management within hoursFailure to sign a lease agreement in that time frame will result in a determination by Management that the apartment is abandoned and the prelease deposit will be retained and the apartment will be remarketed
Mr***'s application was approved and he was notified on 1/22/Mr*** had hours from the time he was approved to determine if he wished to sign a lease agreement or not (through 1/24/16)He came in the following day, 1/23/and secured his lease and intentions(The lease signing occurred days after he initially applied for the apartment.) Had Mr*** contacted us any time prior to signing the lease agreement, he simply would have forgone the $Prelease Deposit, as indicated in the Prelease Deposit Agreement, and he would have no further obligationsHowever, he chose to sign a Lease Agreement after he was approvedIt is standard for us to provide a copy of the lease to residents at the time of their move inBecause Mr*** failed to move in, the copy was held for him at our office for him to pick up at willWe did make full efforts to re-rent Mr***'s apartment, and were able to find new renters for 3/1/Mr***'s responsibilities are limited to the prorated rent amount of $for 2/6/16-2/29/16, plus the $Early Termination FeeHis deposit of $has been applied to this balance
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied with the responseI was not dealt with in good faith by the Leasing Agent or the manager of Rosedale Estates
Final Business Response /* (4000, 9, 2016/03/11) */
Mr*** was told by the Leasing Specialist that she could not cancel the lease agreement as it was a legal binding agreement between Mr*** and Rosedale EstatesWhen he did not take possession, the apartment was actively marketed to potential residents and occupied by 3/1/ending Mr***s responsibility to the lease termsThe staff at Rosedale Estates acted in accordance to the signed lease agreement
Mr. [redacted] moved out on 6/1/14 and due to the soft rental market in Grand Forks at the time, a new resident did not move in until 8/16/14. At that time, Mr. [redacted] was not charged rent for 8/16-8/31/14. The balance reflected on the statement sent to Mr. [redacted] is for rent from 6/1 - 8/15/14, cleaning and...
repair costs totaling $236, steam cleaning of carpets per the lease agreement of $175, and the early termination fee of $300. There was also a charge of $200 for removal and storage of belongings left at the apartment, in accordance with State Law. There are no charges on our account for utilities and this would be up to the resident to take care of with the utility company.
Goldmark Property Management will agree to waive the cleaning and repair costs of $236. This has been changed in our system as of now.
Initial Business Response /* (1000, 5, 2016/01/29) */
Ms. [redacted] was a resident residing at [redacted] Bismarck, ND from 9/1/2010 - 8/31/2011. There were no fees charged to Ms. [redacted]'s account. The charges on the account are for full apartment cleaning, damage to flooring and paint, and...
abandoned property storage. Abandoned items were stored for 30 days past the lease end date. Management has no knowledge of the alleged conversations that Ms. [redacted] claims to have had with onsite management.
After reviewing the move in and move out forms it was noted that the carpet was new prior to the move in on 02/20/2015. On the check out form dated 05/27/2016 it was noted that the carpet had smoke smell. It was also noted that the walls were damaged from smoke. On the check out...
the charges that were signed for damages totaled the amount of $400. Per signed move out it states: "I hereby acknowledge inspection of said apartment and accept it with the conditions noted. I have received a copy of this form and agree to the charges of $400 indicated above. I acknowledge responsibility for any cleaning cost or damages that were not reasonably discoverable (such as animal odor) during the move out inspection. I further acknowledge that any pet deposit for this rental home can be applied to the above charges." The reason the carpet was not charged to you at the time of move out was because we had flooring professional come in to see what our options would be to get the odor out of the flooring. After consulting with our flooring professionals it was found that steam cleaning or other cleaning was not going to remove the odor from the flooring. At this time we replaced the flooring of the apartment unit. The cost of Carpet Replacement was $1,160.85 and the painting apartment charge was $210.
[redacted]~ We apologize for the confusion or miss information when you came into the Parkwest Garden office regarding your February rent. I do apologize if the office staff told you that you had a credit on your account and or for confusing you in this situation. You obviously knew you owed rent for...
February and I'm sure were wondering why you all of sudden had a random credit. However there was not credit to be given, and we apologies for that. We unfortunately cant just give out a free months rent, when rent is owed. We are willing to work with you so you can get your February rent paid as usual, we will reverse any late fee's that have added on this month. We have talked with our office staff in regards to accounts and double checking them to make sure they are giving accurate information. Thank you for addressing us with your concern, we will make sure all information told is correct and better train our leasing staff on ledgers going forward. Thank you.
I am rejecting this response because:
This issue is closed, however the comments last made by the business do not support the course of events that transpired.
The office was notified after the vendors had already completed the work in the apartment. If the office would have been notified of the issues, cleaners and painters are available to complete work within a timely manner and at no cost if under warranty. However, within a week of being...
provided receipts for proof of work completed in the apartment the exact amount was credited to his ledger. The receipt amount for groceries purchased after the fridge went out was also credited to the ledger.The Area Manager personally reached out to the resident by phone and tried to schedule a face to face meeting to discuss the communications and level of customer service provided by the site office. However, the meeting was refused and any specific questions on the issues were not answered.
Initial Business Response /* (1000, 5, 2016/03/03) */
[redacted],
Thank you for continuing to let us know each time someone parks in your assigned parking space. It is unfortunate that this is happening and we are open to looking into options to make it easier to identify parking spaces such as signage...
and delivering parking maps to each resident. We keep records of calls for improperly parked vehicles and we do take appropriate action to get the vehicles moved. I understand that it is inconvenient for you and thank you for your patience and understanding. Regarding the GOLDMARK maintenance vehicle that was parked in your space, I know that was resolved immediately after your phone call and we have made our team aware of where they can and cannot park. Again, thank you for bringing your concerns to us and we will do our best to resolve the issue.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing has changed. I pay for a reserved spot, the anewer is not to sit back and hand out a tow in 24 hour sticker.
Final Business Response /* (4000, 9, 2016/03/10) */
This will be our final answer on this forum. A GOLDMARK representative will contact you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will...
consider this complaint resolved even though the business made NO attempts to respond to me or help me resolve this matter prior to me contacting the Revdex.com.
Regards,
[redacted]
I am rejecting this response because: they rented me the apartment as a smoking apartment and I have consulted an attorney on this and he states that being they did rent to me as a smoking apartment it is wear and tear
Initial Business Response /* (1000, 5, 2016/03/02) */
In review of this, the following has been determined***, submitted an application for an apartment on 1/19/*** paid a Prelease Deposit at that time in the amount of $The agreement indicates that once his application is
approved, the amount is immediately applied to the security depositThe document also indicates that once the Applicant has been accepted by Management, the Applicant agrees to sign a Lease Agreement with Management within hoursFailure to sign a lease agreement in that time frame will result in a determination by Management that the apartment is abandoned and the prelease deposit will be retained and the apartment will be remarketed
Mr***'s application was approved and he was notified on 1/22/Mr*** had hours from the time he was approved to determine if he wished to sign a lease agreement or not (through 1/24/16)He came in the following day, 1/23/and secured his lease and intentions(The lease signing occurred days after he initially applied for the apartment.) Had Mr*** contacted us any time prior to signing the lease agreement, he simply would have forgone the $Prelease Deposit, as indicated in the Prelease Deposit Agreement, and he would have no further obligationsHowever, he chose to sign a Lease Agreement after he was approvedIt is standard for us to provide a copy of the lease to residents at the time of their move inBecause Mr*** failed to move in, the copy was held for him at our office for him to pick up at willWe did make full efforts to re-rent Mr***'s apartment, and were able to find new renters for 3/1/Mr***'s responsibilities are limited to the prorated rent amount of $for 2/6/16-2/29/16, plus the $Early Termination FeeHis deposit of $has been applied to this balance
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied with the responseI was not dealt with in good faith by the Leasing Agent or the manager of Rosedale Estates
Final Business Response /* (4000, 9, 2016/03/11) */
Mr*** was told by the Leasing Specialist that she could not cancel the lease agreement as it was a legal binding agreement between Mr*** and Rosedale EstatesWhen he did not take possession, the apartment was actively marketed to potential residents and occupied by 3/1/ending Mr***s responsibility to the lease termsThe staff at Rosedale Estates acted in accordance to the signed lease agreement
Mr. [redacted] moved out on 6/1/14 and due to the soft rental market in Grand Forks at the time, a new resident did not move in until 8/16/14. At that time, Mr. [redacted] was not charged rent for 8/16-8/31/14. The balance reflected on the statement sent to Mr. [redacted] is for rent from 6/1 - 8/15/14, cleaning and...
repair costs totaling $236, steam cleaning of carpets per the lease agreement of $175, and the early termination fee of $300. There was also a charge of $200 for removal and storage of belongings left at the apartment, in accordance with State Law. There are no charges on our account for utilities and this would be up to the resident to take care of with the utility company.
Goldmark Property Management will agree to waive the cleaning and repair costs of $236. This has been changed in our system as of now.
Initial Business Response /* (1000, 5, 2016/01/29) */
Ms. [redacted] was a resident residing at [redacted] Bismarck, ND from 9/1/2010 - 8/31/2011. There were no fees charged to Ms. [redacted]'s account. The charges on the account are for full apartment cleaning, damage to flooring and paint, and...
abandoned property storage. Abandoned items were stored for 30 days past the lease end date. Management has no knowledge of the alleged conversations that Ms. [redacted] claims to have had with onsite management.
After reviewing the move in and move out forms it was noted that the carpet was new prior to the move in on 02/20/2015. On the check out form dated 05/27/2016 it was noted that the carpet had smoke smell. It was also noted that the walls were damaged from smoke. On the check out...
the charges that were signed for damages totaled the amount of $400. Per signed move out it states: "I hereby acknowledge inspection of said apartment and accept it with the conditions noted. I have received a copy of this form and agree to the charges of $400 indicated above. I acknowledge responsibility for any cleaning cost or damages that were not reasonably discoverable (such as animal odor) during the move out inspection. I further acknowledge that any pet deposit for this rental home can be applied to the above charges." The reason the carpet was not charged to you at the time of move out was because we had flooring professional come in to see what our options would be to get the odor out of the flooring. After consulting with our flooring professionals it was found that steam cleaning or other cleaning was not going to remove the odor from the flooring. At this time we replaced the flooring of the apartment unit. The cost of Carpet Replacement was $1,160.85 and the painting apartment charge was $210.
[redacted]~ We apologize for the confusion or miss information when you came into the Parkwest Garden office regarding your February rent. I do apologize if the office staff told you that you had a credit on your account and or for confusing you in this situation. You obviously knew you owed rent for...
February and I'm sure were wondering why you all of sudden had a random credit. However there was not credit to be given, and we apologies for that. We unfortunately cant just give out a free months rent, when rent is owed. We are willing to work with you so you can get your February rent paid as usual, we will reverse any late fee's that have added on this month. We have talked with our office staff in regards to accounts and double checking them to make sure they are giving accurate information. Thank you for addressing us with your concern, we will make sure all information told is correct and better train our leasing staff on ledgers going forward. Thank you.
I am rejecting this response because:
This issue is closed, however the comments last made by the business do not support the course of events that transpired.
The office was notified after the vendors had already completed the work in the apartment. If the office would have been notified of the issues, cleaners and painters are available to complete work within a timely manner and at no cost if under warranty. However, within a week of being...
provided receipts for proof of work completed in the apartment the exact amount was credited to his ledger. The receipt amount for groceries purchased after the fridge went out was also credited to the ledger.The Area Manager personally reached out to the resident by phone and tried to schedule a face to face meeting to discuss the communications and level of customer service provided by the site office. However, the meeting was refused and any specific questions on the issues were not answered.
Initial Business Response /* (1000, 5, 2016/03/03) */
[redacted],
Thank you for continuing to let us know each time someone parks in your assigned parking space. It is unfortunate that this is happening and we are open to looking into options to make it easier to identify parking spaces such as signage...
and delivering parking maps to each resident. We keep records of calls for improperly parked vehicles and we do take appropriate action to get the vehicles moved. I understand that it is inconvenient for you and thank you for your patience and understanding. Regarding the GOLDMARK maintenance vehicle that was parked in your space, I know that was resolved immediately after your phone call and we have made our team aware of where they can and cannot park. Again, thank you for bringing your concerns to us and we will do our best to resolve the issue.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing has changed. I pay for a reserved spot, the anewer is not to sit back and hand out a tow in 24 hour sticker.
Final Business Response /* (4000, 9, 2016/03/10) */
This will be our final answer on this forum. A GOLDMARK representative will contact you.
The rental deposit refund, in the amount of $525, has been sent to you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will...
consider this complaint resolved even though the business made NO attempts to respond to me or help me resolve this matter prior to me contacting the Revdex.com.
Regards,
[redacted]