Goldmark Property Management

Initial Business Response / [redacted] (1000, 5, 2016/01/29) */ Ms [redacted] was a resident residing at [redacted] Bismarck, ND from 9/1/- 8/31/There were no fees charged to Ms***'s accountThe charges on the account are for full apartment cleaning, damage to flooring and paint, and abandoned property storageAbandoned items were stored for days past the lease end dateManagement has no knowledge of the alleged conversations that Ms [redacted] claims to have had with onsite management

I am rejecting this response because: This issue is closed, however the comments last made by the business do not support the course of events that transpired.

Initial Business Response / [redacted] (1000, 5, 2016/03/03) */ ***, Thank you for continuing to let us know each time someone parks in your assigned parking spaceIt is unfortunate that this is happening and we are open to looking into options to make it easier to identify parking spaces such as signage and delivering parking maps to each residentWe keep records of calls for improperly parked vehicles and we do take appropriate action to get the vehicles movedI understand that it is inconvenient for you and thank you for your patience and understandingRegarding the GOLDMARK maintenance vehicle that was parked in your space, I know that was resolved immediately after your phone call and we have made our team aware of where they can and cannot parkAgain, thank you for bringing your concerns to us and we will do our best to resolve the issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nothing has changedI pay for a reserved spot, the anewer is not to sit back and hand out a tow in hour sticker Final Business Response / [redacted] (4000, 9, 2016/03/10) */ This will be our final answer on this forumA GOLDMARK representative will contact you

The office was notified after the vendors had already completed the work in the apartment If the office would have been notified of the issues, cleaners and painters are available to complete work within a timely manner and at no cost if under warranty However, within a week of being provided receipts for proof of work completed in the apartment the exact amount was credited to his ledger The receipt amount for groceries purchased after the fridge went out was also credited to the ledger.The Area Manager personally reached out to the resident by phone and tried to schedule a face to face meeting to discuss the communications and level of customer service provided by the site office However, the meeting was refused and any specific questions on the issues were not answered