Gold's Gym Executive - Downtown

Gold's Gym Failed to cancel my membership and still charged my account.On April 7, I went to the Gold's Gym Executive at Downtown to meet up with [redacted] as scheduled. When I got there, the front desk staff told me that I do not have an appointment set up and that [redacted] the person who I emailed back and forth with is not there. So I asked her if she would like to see the email as proof. She did, and she was like "I dont know why its not on the schedule. He's not here." [redacted] I still went ahead and booked another appointment with him. Fast forward to April 11, after all his sales speech, I went and signed up for a two-year membership. One thing that I noticed he does is he does not discuss everything that is on the contract. Fast forward to the following day of what is supposed to be my Personal Training Assessment day, I was booked for 4:30. When I went to check in with their front desk staff, she looked like I am not scheduled for that time. She told me [redacted] is assisting someone. So, I waited. Then another guy came looking for him. At 4:45, [redacted] came up to me and asked me if I received his TEXT that he moved my schedule to 4:45, I didn't receive an TEXT notifying me of the CHANGES he made. So, what happened next was he accommodated the guy who came after myself. Which I found infuriating as its during my "scheduled" time. Fast forward to 5:15 when he finally got to his schedule and proceeded with meeting me for the personal training assessment. We went tot he assessment room and he said the machine to measure my body fat is not working and asked me if I drive so he can meet me at a different location to do so. [redacted] I told him I cant, I had been waiting for well about 45 minutes from my original schedule. So I asked to just reschedule it when the machine is fixed. He did not say the machine will be fixed by Thursday April 14, hence offered that I meet him at the Downtown location to see if its fixed an did not I would have to drive myself to a different and much farther location to measure my body fat. Thursday April 14, I emailed [redacted] notifying him of cancelling my account. As stated on the copy of the agreement, "You may cancel this contract at any time during the period that ends seven (7) business days after the later of the day you receive a written copy of the contract and the day all the services are available. You do not need to give SM FITNESS INC. O/A Gold's Gym a reason for canceling during this period."April 14th is the 3rd day, which is well within the 7 day period. Came April 15, my account was charged for their biweekly charge and despite sending numerous emails to [redacted] and their admin email, there was no response.Desired SettlementKindly cancel my membership and reimburse me for the money you wrongfully charged after receiving my cancellation notice.Business Response [redacted]Thank you for this information. I am terribly sorry for the experience you have had and I do not blame you at all for cancelling your account.Please understand that by the time we received the information to cancel your account on April 14, the payment scheduled for April 15 was already in process and could not be stopped. Your account was cancelled on April 15. Also because it is an EFT draft, the refund does not get processed until min 10 days has passed due to having to clear the bank. This information is provided from our billing company. We are expecting to refund you a total of $76.64. We would normally be in contact with you as to how you would like to receive the refund, as we can do a direct refund by debit in person, or we can mail you a cheque. As the cancellation goes through its normal processing you would be contacted by someone from the ADMIN.Again, please accept my sincerest apologies for your experience.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

Gold's gym (Downtown Location) billing and collection issues associated with their non compliance to the agreement I had with them [redacted]I got a 2 weeks membership promo with Gold,s Gym (Regina Downtown)sometime in Oct during their official opening in 2014 when I was in Regina. I went to the gym to redeem the promo, I met with [redacted]. He talked me into signing up for Gym Membership and I told him I may be leaving Regina as my contract with [redacted] had ended and there was no need for a membership. He said I should see him and he will personally cancel the Gym membership if I provided the ticket that I will be moving out of the Province and he also added on the contract papers that he was going to waive the $200 cancellation fee.When it was time for me to leave Regina a few weeks later, I notified him of my movement out of town and I handed him a letter of cancellation. He refused to take it by hand and he asked me to post it which I did (This was the first indication that he reneged on his earlier promise a few weeks earlierOn Nov 3rd 2014 I got an overdue notice via email from [redacted] of overdue balance of $91.90 and I promptly responded that I had written a letter to cancel the membership and I shouldn't have an overdue notice and as a matter of fact, they didn't even acknowledge the cancellation. The next email I got was an acknowledgement email from a lady called [redacted] on Nov 8, 2014 confirming he got the cancellation letter of my membership. She asked me to call her which I did and left Voice messages and she never responded.The next I got after a few months was collection calls of overdue balance that has spiraled to $2611.00 and now sitting on my credit bureau.[redacted] He promised he was going to cancel the Gym membership if I was leaving town and he never did all my attempt to reach him has not been positive. [redacted] who confirmed the receipt of the cancellation last year was now demanding that I had to pay overdue amount outstanding on my Gym membership.[redacted]I demand they withdraw the collections claim against my name at the Credit Bureau( [redacted]Desired Settlement(1)I demand that Gold's Gym to reverse the collection claim on my credit bureau ([redacted]) [redacted](2)I also need a formal cancellation of the Gym's membership. [redacted]Business Response [redacted]The member signed up in early October for a 2 year membership which gave him the best option pricing. We then received a cancellation letter in late October, SO I am not aware of what channel it came - whether through the manager or the mail, but we do have documentation that is was received.The Cancellation department did notify the member at that time that there were fees owing yet as his account was a term contract and in order to cancel we would need some information and a final payment. The credit card on file was no longer working to charge payments to.We made several attempts to have the account cleared up and when that did not work the account could not be cancelled so the contract was sent on to our collection company due to refusal to pay. The only payments waiting to be made were 2 payments of $40.95 and had that happened the account would have been cancelled.The manager had approved the removal of the cancellation fee as it was clear from the beginning that the member would only be here for a short period of time; Therefore he received full benefit of paying less per payment and full use of the gym but still did not want to fulfill the requirements to cancel.I cannot remove the account from the collection Company without a final payment to clear up the account so that it can be cancelled. We notified the member in January February March and April that the account is overdue and must be cleared up or will be forwarded to our collections company. As the member refused to pay then that is the recourse. It was sent to our collections company in late April.If the member decides that he does want to make payment to clear up the past dues that were required back in November of last year then I will accept that and have the balance of the contract cancelled. I can notify the collections company to collect only the final payment owing from that time. If not acceptable then the situation would remain status quo.[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted]I response to the mail from [redacted](Gold's Gym)I disagree with her response. My response to her allegations are below:1.Her statements are contradictory in the sense that I got a 2 weeks free membership that runs to mid-October 2014 (I signed up in the first week of October)the following two weeks were paid for even into November, after the initial $61.95 was paid. When I sent my cancellation in October, my credit card was still being charged.Could she give me the reason why/how I have 2 payments of $40.95 outstanding? What weeks/months are these payments for? If they got my cancellation in late October as she alluded to in her email.... How am I suppose to be owing 2 payments of $40.95 in the same October when I got 2 weeks free membership and my credit card was charged even until after October. What payment are they asking for and for what service? What are they charging me for? that is all I want to know.2. [redacted] Why are they billing me for what I didn't use? Why still sending bills after receiving my request to cancel? Is she implying that I never paid for the Gym membership or what? I paid the initial $61.95, and still got billed $40.95 after3. [redacted]I still stand to resolve this amicably by having them remove their collections tag on my credit bureau immediately. I will also advise [redacted] to talk to [redacted] the owner and also contact their accounting/Finance department to prove that I didn't pay for October and part of November to justify their 2 payments of $40.49 that is being demanded.I left Regina late October 2014 I sent them a copy of my ticket in the cancellation letter that they claimed to have received...What are they now asking me to pay for? [redacted]I will need their answers to these questions before deciding my next steps.[redacted]Final Business Response Cancellation letter received October 24.Cancellation date deemed to be November 24, as we require 30 days notice as per contract.Member was notified to make payment of $81.90 to finalize and cancel account.Please note that all we have ever received is $40.95 and then the credit card stopped working.The member used the club 10 VISITS so if I onvert that to a drop in charge per visit of $20 then a further FURTHER $159.05 would have been paid.The cancellation department asked for final payment of $81.90.You can see the better deal was to pay $81.90 and the member keeps saying we have unfair practice yet we are the ones who are getting nothing for the usage of the club.We have given the member the BEST deal, notified them MANY TIMES.My original offer stands. That is all.[redacted]Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I want to get this resolved and never to have any business dealing s with Gold's Gym or its associate or subsidiaries. [redacted]