Gold's Gym Richland Reviews (%countItem)
Gold's Gym Richland Rating
Address: 2909 Duportail Street, Richland, Washington, United States, 99352-6101
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If you’re looking for a gym that allows sexual harassment, harassment, bullying, high school gossip and drama then you’ve come to the right place! The management here is absolutely atrocious. Specifically the main manager. I had a male member of the gym aggressively try to attack me from behind their front desk counter. The only reason he was stopped was because another member stood in his way. When I brought this to the manager she basically called me a liar and told me that’s not what she was told. I asked her to review her cameras to find the truth. She lied to my face and told me they don’t “work” and don’t get all the “angles” of the gym. I told her that was fine and to ask the handful of members as well as the guy who was holding the aggressor. She didn’t like my comment and decided to start being rude to me and made it seem like I was a liar and that it was my fault that this happened . Keep in mind I also had my son with me at the gym. I thought it was the managers job to make all the members of the gym feel SAFE?? You would think as a woman that would be her top priority. I also had an officer talk to her about the situation and she also felt that the manager was rude and condescending and didn’t really care about what happened. The next day I had a meeting with her and asked what she planned on doing about the member. I expressed that he shouldn’t be allowed back in the gym and that I didn’t feel safe with him being there especially when I have my son with me. She got all upset and got an attitude and said she didn’t know what she was going to do about it and that it’s not my job to worry about it. Interesting. So from that day forward I knew she was never on my side or going to help me. That member continues to go to golds gym training people without a personal training certification all while the management knows about it. Also, her staff has complained about being sexually harassed to her and again she does nothing. She also called them liars and brushed off the complaints. She sits in her office with her door closed all day everyday doing nothing about issues going on under her management. Equipment is always broken. The sauna and pool are rarely cleaned. You have to pay and annual maintenance fee so where does it go? The owner also knows about all the issues, including mine and chooses not to do anything either. All he cares about is the money and numbers. The only positive thing I will say about this horrendous place is the daycare. The girls in there are so nice and sweet and they always took good care of my son. They also did their best to keep things clean too. So if all you want to be to Gold’s Gym is a number then this is the place for you! Don’t say I didn’t warn you though.
Gold's Gym Richland does not condone or support any of the actions depicted in this review. We hold ourselves and our members to the highest of standards. We enforce our policies in a consistent and fair manner.
The appropriate actions were taken with each individual concern. The officer spoke to management and advised that both parties agreed to ignore each and go about their ways, although no police report was ever filed. Unfortunately, both parties were not able to adhere to their agreement.
The Franchise Director of Operations responded to your email so that it would be addressed immediately. We determined that there was not going to be a solution that remedies the continual problem that was exasperated by both parties.
We will not be slandered by the false statements made in this review. Our team is dedicated to bettering the lives of our members and our community. We wish you nothing but the best.
But the truth is you do condone this type of behavior. It is not slander or false statements when everything I’ve said is true. Multiple witness saw what happened that day and the things that continued in your facility, and you still choose not do do anything. You failed to protect a member of your gym as well as your staff. I had expressed to you as well as your assistant manager that I did not feel comfortable or safe while he was in your gym. Again, you still choose to do nothing. You can write this bogus review but everyone knows the truth. Which is why when I had asked you to replay the tape you lied and said they didn’t work. Why’s that? Because you didn’t want to believe me and know the truth? To me that’s choosing a side and calling me a liar. Which is basically what you did.
I moved out of the Tri-cities in December of 2017. I called the Gold's Gym location where I had a membership and asked them to cancel my membership. They refused. They said I had to come into their location to cancel. I told them I had already left the area and wasn't going to be able to make it in. They said that was their store policy. I was supposed to be back in the Tri-cities in a couple of months so I let it go, but didn't end up making it back as I was late in my pregnancy at the time and wasn't able to make it back. I paid for the membership for a total of ten months after I moved as I was waiting to go back to the location as I don't have a Gold's Gym in my local area anymore. I ended up closing my checking account and never gave them my new card number as I had already fulfilled my one year contract and all they had to do was cancel my membership when they didn't get paid. I hadn't been in their gym for months. They can also see that on their system. Instead, they kept accruing a bill for me and have never sent me anything in the mail but have now sent it to collections agency saying I owe them money.
Hello,
I have attached a copy of the member's agreement and account notes taken when trying to contact the member regarding the past due balance. In 2017 *** was contacted by phone six times to notify her the account was past due. In addition, we sent three letters in the mail notifying her the account was delinquent. The last letter sent was a final notice notifying her the account would be sent to collections if no action was taken within five days.
Please refer to the highlighted portions of the agreement regarding the cancellation process and default on payments; Automatic Renewal Program and Default and Late Payments.
Thank you
Complaint: ***
I am rejecting this response because: I called the Gold's Gym in December of 2017 to request to cancel I wasn't told that I could submit a cancellation in writing to cancel my contract and the member agreement that they sent me says I can cancel a renewal contract at any time with a 30 day written notice. No where in the member agreement does it say that I have to come into the club in order to cancel. I should have been informed of what the cancellation policy per their contract was when I called them months before the late payments. Not surprisingly they have a list of all of the times they tried to call me but no record of me trying to call them months before the account went into default. If they had given me my options as laid out in their own membership agreement without adding a predatory sales tactic of trying to force me to come in to talk to one of their sales people I would have been able to cancel when I originally had requested to cancel. But then they also wouldn't have received months of membership fees when I wasn't using their services.
Sincerely
On 01/29/2018 I was charged my recurring monthly fee of $54.30. On 02/03/2019 I called and spoke with a staff member to cancel my membership due to travelling quite a bit for work, and I am unable to use my membership. The staff member gave me an email address for the operations manager, whom I then emailed. My 1 year contract has been fulfilled for a few months.
On 02/06/2019 I was charged $49.00, which is a yearly membership fee. I called the gym on 02/08/2019 and spoke with a membership associate. He was able to put a stop to any future charges on my card.
The operations manager returned my email (which she stated had go e to a "junk" folder) on 02/13/2019 that stated " cancel your membership it is a 30 day notice and whichever invoices fall in that 30 days you will end up getting charged so we are unable to refund the annual fee". I then asked where in my contract does it state this. And she responded "On the second page of the contract under "general policies and procedures" number 3." Which says "If any time during the duration of a financed membership, a member is not satisfied with the services provided, he or she can cancel with a $100 per
person fee and a 30 day written notice."
My issue is that I had fulfilled my contracted membership of 1 year. I was giving my 30 days notice, and had paid for that last month. And was willing to pay a prorated amount for a few days into the beginning of March.
When I asked for clarification as to where I would have to pay any invoices in the 30 days, where she directed me too, on the contract, was not sufficient, and could be certainly subject to interpretation.
Hi ***,
Thank you for reaching out to me.
I've attached a copy of ***'s contract and highlighted the portions pertaining to the concern.
*** initialed the "Automatic Renewal Program," which states, "the membership will automatically renew on a month to month basis for the rate indicated below. Renewal terms may be cancelled at any time period provided a 30-day written notice is delivered to the club's address." In addition, she initialed the Annual Fee clause on the agreement which states, "An annual Club Enhancement fee of $49 will be billed on 2/5/2018 and on the same date each year after."
One 2/3/2019 she sent an email requesting to cancel her membership. The agreement requires a 30-day notice to cancel. Since the agreement was still active during the time frame of the annual enhancement fee, she is responsible for that invoice. .
Please let me know if you have any questions.
Best regards,
Sharon S
General Manager
Gold's Gym Richland, WA
509-420-***
http://www.goldsgym.com/richland/
Know Your Own Strength
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I do feel that this business practice, is not customer friendly. It's $50, and it's quite possible that Gold's Gym, needs it more than I do. A negative customer service experience is told 3 times more, than a positive experience. I wish this could have been a positive experience.
Sincerely
I had quit going to Gold's Gym for 2 reasons.
1. I had taken my service animal to the gym with me and they refused him access even though I showed proper SA identification.
2. The use of weight equipment was misrepresented to me. I had asked equipment is readily available, that other gym members share equipment and don't "camp out". The gym representative assured me that the shared use of equipment was always the case and that "camping out" didn't happen. However, this was not the case. On multiple occasions I had to repeatedly ask for some one to share the equipment and they would not. Being only one of these weight machines available, I couldn't complete my exercises.
The frustration in the other customers not letting me use the equipment when asked to share caused me great anxiety and exacerbates my Bi-polar condition to the point that I become very aggressive and dysfunctional. This will cause me to assault someone if not properly handled. Without my service animal this situation is very possible to occur. In order for me to alleviate the problem I had to quit going to the gym. I couldn't take the stress and anger issues any longer.
In the end I have moved away in the mean time and want to pay my bill out with a reasonable fee.
Gold's Gym wants approximately $250.
I think this is excessive considering that I couldn't use the gym to the extent that was advertised to me. And the failure to allow my service animal access to facility.
I have offered a reasonable counter offer of $100 to settle since I don't reside in Richland anymore.
This is part of my complaint.
The complaint is against Richland WA Gold's Gym. I am no longer in the area for Gold's Gym and forgot to cancel membership for a gym I was not using anymore due to the issues mentioned in complaint, due to more important issues concerning moving my household and changing/starting new job.
That is complaint in part that I am being punished by Gold's Gym for having a bad memory and believe my counteroffer for settlement is more fair than their hidden costs and excessive penalty to close accounts hidden in their contracts.
These were part of the class action suit brought against LA Fitness that I was a part of.
This response is in regards to the complaint from ***, case number ***. After reviewing *** account we will settle on a payment of $124.50. This amount covers the 3 months of dues owed while *** was still under his one year agreement. We tired to contact *** 7 times from Jan 2017 to April 2017 to notify him of the past due amount. The only time we were able to reach *** was in March at the 75 day past due mark. At that time *** was very belligerent while the representative was trying to assist him, not once saying that he had relocated, he then started to use profanities, at that time *** was informed that the call would be ended. The amount of $124.50 is the final payout of the agreement without any collection fee, late fee, or decline fees attached, we have also taken off the annual fee. If *** is not willing to take this payout amount then unfortunately his account will stay in collections for the full balance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
***
I would like to have address to send check.