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Gold's Gym Simi Valley

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Gold's Gym Simi Valley Reviews (2)

Review: I went and signed up for a membership on Nov 2013. When I arrived I originally only wanted to be part of my brother in laws membership. the Manager [redacted] at the time told me that there was no possible way to do that so he stated for me to get my own membership and that after a year he would lower my rate, with that in mind I agreed. when I signed the little screen the manager stated to me that I was signing to agree to pay 39 a month and to if in case of injury not to sue the company. I recently recieved a charge for 29 dollars I thought it was fraud so I dispued the charge later to find out that it is a annual fee that was never stated to me. Since then there has been three managers fired and a whole ring of people fired for fraud. I am not the only member that has complained about this. when I brought to the reginal manager attention his response was I cant do anything but I will give you three card for your friends to come in free for a month ( im not here to do your marketing).I asked the manager to see if he would honor what his manager at the time had stated he said no he could not. Two days ago again I got another fee for 49 (29 is the annual fee and 20 for a late charge). I asked the manager Austin Wright to take care of this fee due to the fact that we were working out this matter and he stated that he could not and then gave me a number to back office that he statess diened the reinbustment of the fee. I called them and they saidthat they do not handle these matters that the only person that can give those refunds are managers. I asked for the owners number to bring this to his attention and was deined that information.Desired Settlement: I would like to recieve a refund for the twenty dollars and now at this point the annual fee as well. and would like in writting at this point that my membership will be lowered after the first year like I was promised by tyson the manager from that gym.

Review: They transferred my information to an old account that I had with my father a long time ago and used his card information. I paid for three months, but then found out my injury did not allow me to go to the gym at that moment. After I found I would not be returning I kept calling and kept leaving messages for [redacted] to call me back to set something up and cancel my account. I also went in but he was never in. I wanted to talk to him because it was with him whom I made the deal with. I also left message for David Messing and Calob Quasaen since they were the manager and supervisors. They never contacted me, they just switched my information to my dads old account. I have papers showing I that what they are charging me for is on my dads old account from 2011-2012. I didn't even go in to sign up until 05/06/13!!! Also my dad cancelled his account a long time ago which is why I was able to open up my own account. They said they do not have any notes on their system even though I went in personally a few times! And now they are telling me that its because those managers and supervisors are no longer working at that location! They didn't sent me any letter or phone calls until I received a collection notice for $222.93!!They have down in 10/29/13 that I came in which I was in to see if I could finally talk to someone in person, they never told me anything about my account being past due! and 01/03/14 I went in to reactivate my account thinking it was all cleared since no one cared to call me back! They told me no one was available, even though I saw so many in their desk!Desired Settlement: I would like my money back that I had to pay in order for it not go into collections! I also want them to make sure it did not affect my credit! This is ridiculous that they don't keep notes in their system and that no one can ever call me back and that they just use my fathers credit information to get money out of me! My brother in-law cancelled their membership for similar reasons, my sister cancelled hers as well because of their services that she experienced!

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Description: HEALTH CLUBS

Address: 1266 Lander Rd, Cleveland, Ohio, United States, 44124-1604

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www.johnlainghomes.com

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