Thank you for notifying Eagle Construction of your concerns related to a leak that occurred in your home First let me reiterate that we care very much about our Homeowner’s experience and we pride ourselves in providing a high level of service to every one of our Homeowners We know it can be frustrating as a Homeowner to not understand the warranty obligations of the builder and maintenance obligations of the Homeowner and HOA As part of our response, we thought it would be important to explain how we got here The following is a timeline of events that have occurred since you moved into your new home.December 6, – New Home Settlement DateMarch 17, – Day Warranty List received from Homeowner No items listed identified any water leak issuesNovember 22, – Year End Warranty List received from Homeowner No items listed identified any water leak issuesSeptember 17, – Email received from Homeowner notifying Eagle of a leak that occurred in their home We provided an immediate response and asked the Homeowner to contact the Homeowner’s Association since this issue was outside of the warranty period and now considered a HOA maintenance issueSeptember 30, – Provided Homeowner with a secondary response “I am so sorry you are experiencing this leakI know it is difficult to deal with and I completely understand your concernI have reviewed your request and the pictures with a few different people here both on the construction and the warranty sidesIt sounds like the HOA is taking care of your issue today The scuppers were well tested by time and the leak had not occurred until almost two years of occupation, so we do not believe it to be an issue that was left undone at closing because the leak would have shown up immediatelyWith the recent severe storms locally we believe that this recent leak occurrence may have exposed an area of homeowner maintenance that should be addressed by either the HOA or the homeowner Since we are unable to assist you with the actual cause of the leak, I would like to offer you to assist you with getting builder’s pricing for repairs to your interior as I am ablePlease let me know if I can help with this in any way.” October 13, – Provided an additional response to the Homeowner “We appreciate the information that you have provided from the HOA, but seals can fail and that does not mean there was construction negligenceWe are not in a position at this point to offer services since you are outside of the warranty period and based on the pictures, this is not construction negligence My upper management has decided to evaluate your situation, so I will have Mark R [redacted] take a look at the circumstances at the exterior of your home in the next days.” November 5, – Following a courtesy inspection of the home, we came to the following conclusion: We were unable to make assessments of some areas due to HOA work on that areaThere are several areas of maintenance that require annual attention; but no construction negligence was found.Scuppers need annual inspections for sealant needs, debris, leaves, etcmay become clogged, and can cause water to back up into scupper and not drain as intendedRecommend cleaning out scuppers annually- Appears Duradek needs more regular cleaning to maintain product surfaceDirt accumulating in seams can create opportunity for leakage- Sealant joints must be maintainedWinter and Summer stresses materials and causes movement; creating voids that need annual maintenance- All caulk seals will expand and contract in Hot & Cold Weather ConditionsThese need to be maintained annuallyWeld seams will need annual inspection to ensure they remain intactEagle Construction Homeowner Warranty (From Settlement Date):ONE YEAR COVERAGE: Warrantor warrants that for a period of one (1) year after the Effective Date Of Warranty, warranted items will function and operate as presented under the heading "Caring For Your Home" in the Eagle Home Owner's ManualCoverage is ONLY available to address specific Standards and Actions are discussed in this Limited WarrantyTWO YEAR COVERAGE: Warrantor warrants that for a period of two (2) years from the Effective Date Of Warranty, specified portions of the heating, cooling, electrical and plumbing systems, as defined in this Limited Warranty, will function and operate as presented in the Warranty Standards of Years and only, presented under the heading "Caring For Your Home" in the Eagle Home Owner's ManualTEN YEAR COVERAGE: Major Structural Defects (MSD) are warranted for ten (10) years from the Effective Date of WarrantyAll of the following conditions must be met to constitute a Major Structural Defect ("MSD"): - physical damage to one or more Load-bearing Segment of the home; - causing the failure of the specific major structural components; and - which affects its load-bearing function to the degree that it materially affects the physical safety of the occupants of the homeExamples of non-load-bearing elements deemed not to have Major Structural Defect potential: - non-load-bearing partitions and walls; - wall tile or paper, etc.; - plaster, lath or drywall; - flooring and sub flooring material; - brick, stucco, stone or veneer; - any type of exterior siding; - roof shingles, sheathing and tar paper; - heating, cooling, ventilating, plumbing, electrical and mechanical systems; - appliances, fixtures or items of equipment; and - doors, trim, cabinets, hardware, insulation, paint and stainsBased on the information provided, the initial warranty request fell outside of the warranty period Since it’s not considered a structural issue, it would not be covered under warranty beyond the first year In previous conversations, we offered to provide you with a direct contact with our trade partners who can help you fix the effects of the leak Furthermore, we can offer this service at builder level pricing Finally, we are in the process of providing the West Broad Village HOA with our recommendations for maintaining the homes going forward We sincerely hope that this response answers your questions
Thank you
for notifying Eagle Construction of your concerns related to a leak that occurred in your home. First let me reiterate that we care very much
about our Homeowner’s experience and we pride ourselves in providing a high
level of service to every one of our Homeowners. We...
know it can be
frustrating as a Homeowner to not understand the warranty obligations of the builder and maintenance obligations of the Homeowner and HOA. As part of
our response, we thought it would be important to explain how we got
here. The following is a timeline of events that have occurred since you
moved into your new home.December 6, 2013 – New Home Settlement DateMarch 17, 2014 – 90 Day Warranty List received from Homeowner. No items listed identified any water leak issues.
November 22, 2014 – Year End Warranty List received from Homeowner. No items listed identified any water leak issues.
September 17, 2015 – Email received from Homeowner notifying Eagle of a leak that occurred in their home. We provided an immediate response and asked the Homeowner to contact the Homeowner’s Association since this issue was outside of the warranty period and now considered a HOA maintenance issue.
September 30, 2015 – Provided Homeowner with a secondary response. “I am so sorry you are experiencing this leak. I know it is difficult to deal with and I completely understand your concern. I have reviewed your request and the pictures with a few different people here both on the construction and the warranty sides. It sounds like the HOA is taking care of your issue today. The scuppers were well tested by time and the leak had not occurred until almost two years of occupation, so we do not believe it to be an issue that was left undone at closing because the leak would have shown up immediately. With the recent severe storms locally we believe that this recent leak occurrence may have exposed an area of homeowner maintenance that should be addressed by either the HOA or the homeowner. Since we are unable to assist you with the actual cause of the leak, I would like to offer you to assist you with getting builder’s pricing for repairs to your interior as I am able. Please let me know if I can help with this in any way.”
October 13, 2015 – Provided an additional response to the Homeowner. “We appreciate the information that you have provided from the HOA, but seals can fail and that does not mean there was construction negligence. We are not in a position at this point to offer services since you are outside of the warranty period and based on the pictures, this is not construction negligence. My upper management has decided to evaluate your situation, so I will have Mark R[redacted] take a look at the circumstances at the exterior of your home in the next 10 days.”
November 5, 2015 – Following a courtesy inspection of the home, we came to the following conclusion: We were unable to make assessments of some areas due to HOA work on that area. There are several areas of maintenance that require annual attention; but no construction negligence was found.Scuppers need annual inspections for sealant needs, debris, leaves, etc. may become clogged, and can cause water to back up into scupper and not drain as intended. Recommend cleaning out scuppers annually. - Appears Duradek needs more regular cleaning to maintain product surface. Dirt accumulating in seams can create opportunity for leakage. - Sealant joints must be maintained. Winter and Summer stresses materials and causes movement; creating voids that need annual maintenance. - All caulk seals will expand and contract in Hot & Cold Weather Conditions. These need to be maintained annually. Weld seams will need annual inspection to ensure they remain intact.
Eagle
Construction Homeowner Warranty (From Settlement Date):ONE YEAR COVERAGE: Warrantor warrants that for a period of one (1) year after the Effective Date Of Warranty, warranted items will function and operate as presented under the heading "Caring For Your Home" in the Eagle Home Owner's Manual. Coverage is ONLY available to address specific Standards and Actions are discussed in this Limited Warranty.
TWO YEAR COVERAGE: Warrantor warrants that for a period of two (2) years from the Effective Date Of Warranty, specified portions of the heating, cooling, electrical and plumbing systems, as defined in this Limited Warranty, will function and operate as presented in the Warranty Standards of Years 1 and 2 only, presented under the heading "Caring For Your Home" in the Eagle Home Owner's Manual.
TEN YEAR COVERAGE: Major Structural Defects (MSD) are warranted for ten (10) years from the Effective Date of Warranty.
All of the following conditions must be met to constitute a Major Structural Defect ("MSD"): - physical damage to one or more Load-bearing Segment of the home; - causing the failure of the specific major structural components; and - which affects its load-bearing function to the degree that it materially affects the physical safety of the occupants of the home.
Examples of non-load-bearing elements deemed not to have Major Structural Defect potential: - non-load-bearing partitions and walls; - wall tile or paper, etc.; - plaster, lath or drywall; - flooring and sub flooring material; - brick, stucco, stone or veneer; - any type of exterior siding; - roof shingles, sheathing and tar paper; - heating, cooling, ventilating, plumbing, electrical and mechanical systems; - appliances, fixtures or items of equipment; and - doors, trim, cabinets, hardware, insulation, paint and stainsBased on the
information provided, the initial warranty request fell outside of the warranty period. Since it’s not considered a structural issue, it would
not be covered under warranty beyond the first year. In previous
conversations, we offered to provide you with a direct contact with our trade
partners who can help you fix the effects of the leak. Furthermore, we
can offer this service at builder level pricing. Finally, we are in the
process of providing the West Broad Village HOA with our recommendations for maintaining
the homes going forward. We sincerely hope that this response answers your
questions.
Doing business with this company has been the WORST experience of my life. I have never had a dealership make me return not once but twice because they "forgot" to have me sign another paper. Which one was my gap insurance. If I would have been in an accident I would have been screwed!
When I went back the first time the finance guy goes, "oh you'll have to resign these papers, I forgot to mark that your car was a rental" Are you kidding me?!? I was NEVER disclosed that information! And yes, I did ask not once but twice for the carfax (which they refused to give me) and when I asked why they were trying to get rid of it, the sales rep made this big long excuse about how they've had it too long. There was NOTHING said about it being a rental until I signed all the papers and had it for four days!
I just bought the carfax because I'm so frustrated with the entire situation, and I found that the car has been in not one but TWO WRECKS! NO WONDER THEY REFUSED TO GIVE ME THE CARFAX!!
Apparently I'm too trusting of a person, in which they screwed me over royally. I HIGHLY DISAPPROVE OF HOW THIS COMPANY CONDUCTS BUSINESS AND I AM/WILL TELL EVERYONE I KNOW ABOUT THIS AWFUL EXPERIENCE.
If you're considering buying from this shady place, RUN! RUN AS FAST AS YOU POSSIBLY CAN!
Thank you for notifying Eagle Construction of your concerns related to a leak that occurred in your home First let me reiterate that we care very much about our Homeowner’s experience and we pride ourselves in providing a high level of service to every one of our Homeowners We know it can be frustrating as a Homeowner to not understand the warranty obligations of the builder and maintenance obligations of the Homeowner and HOA As part of our response, we thought it would be important to explain how we got here The following is a timeline of events that have occurred since you moved into your new home.December 6, – New Home Settlement DateMarch 17, – Day Warranty List received from Homeowner No items listed identified any water leak issuesNovember 22, – Year End Warranty List received from Homeowner No items listed identified any water leak issuesSeptember 17, – Email received from Homeowner notifying Eagle of a leak that occurred in their home We provided an immediate response and asked the Homeowner to contact the Homeowner’s Association since this issue was outside of the warranty period and now considered a HOA maintenance issueSeptember 30, – Provided Homeowner with a secondary response “I am so sorry you are experiencing this leakI know it is difficult to deal with and I completely understand your concernI have reviewed your request and the pictures with a few different people here both on the construction and the warranty sidesIt sounds like the HOA is taking care of your issue today The scuppers were well tested by time and the leak had not occurred until almost two years of occupation, so we do not believe it to be an issue that was left undone at closing because the leak would have shown up immediatelyWith the recent severe storms locally we believe that this recent leak occurrence may have exposed an area of homeowner maintenance that should be addressed by either the HOA or the homeowner Since we are unable to assist you with the actual cause of the leak, I would like to offer you to assist you with getting builder’s pricing for repairs to your interior as I am ablePlease let me know if I can help with this in any way.” October 13, – Provided an additional response to the Homeowner “We appreciate the information that you have provided from the HOA, but seals can fail and that does not mean there was construction negligenceWe are not in a position at this point to offer services since you are outside of the warranty period and based on the pictures, this is not construction negligence My upper management has decided to evaluate your situation, so I will have Mark R [redacted] take a look at the circumstances at the exterior of your home in the next days.” November 5, – Following a courtesy inspection of the home, we came to the following conclusion: We were unable to make assessments of some areas due to HOA work on that areaThere are several areas of maintenance that require annual attention; but no construction negligence was found.Scuppers need annual inspections for sealant needs, debris, leaves, etcmay become clogged, and can cause water to back up into scupper and not drain as intendedRecommend cleaning out scuppers annually- Appears Duradek needs more regular cleaning to maintain product surfaceDirt accumulating in seams can create opportunity for leakage- Sealant joints must be maintainedWinter and Summer stresses materials and causes movement; creating voids that need annual maintenance- All caulk seals will expand and contract in Hot & Cold Weather ConditionsThese need to be maintained annuallyWeld seams will need annual inspection to ensure they remain intactEagle Construction Homeowner Warranty (From Settlement Date):ONE YEAR COVERAGE: Warrantor warrants that for a period of one (1) year after the Effective Date Of Warranty, warranted items will function and operate as presented under the heading "Caring For Your Home" in the Eagle Home Owner's ManualCoverage is ONLY available to address specific Standards and Actions are discussed in this Limited WarrantyTWO YEAR COVERAGE: Warrantor warrants that for a period of two (2) years from the Effective Date Of Warranty, specified portions of the heating, cooling, electrical and plumbing systems, as defined in this Limited Warranty, will function and operate as presented in the Warranty Standards of Years and only, presented under the heading "Caring For Your Home" in the Eagle Home Owner's ManualTEN YEAR COVERAGE: Major Structural Defects (MSD) are warranted for ten (10) years from the Effective Date of WarrantyAll of the following conditions must be met to constitute a Major Structural Defect ("MSD"): - physical damage to one or more Load-bearing Segment of the home; - causing the failure of the specific major structural components; and - which affects its load-bearing function to the degree that it materially affects the physical safety of the occupants of the homeExamples of non-load-bearing elements deemed not to have Major Structural Defect potential: - non-load-bearing partitions and walls; - wall tile or paper, etc.; - plaster, lath or drywall; - flooring and sub flooring material; - brick, stucco, stone or veneer; - any type of exterior siding; - roof shingles, sheathing and tar paper; - heating, cooling, ventilating, plumbing, electrical and mechanical systems; - appliances, fixtures or items of equipment; and - doors, trim, cabinets, hardware, insulation, paint and stainsBased on the information provided, the initial warranty request fell outside of the warranty period Since it’s not considered a structural issue, it would not be covered under warranty beyond the first year In previous conversations, we offered to provide you with a direct contact with our trade partners who can help you fix the effects of the leak Furthermore, we can offer this service at builder level pricing Finally, we are in the process of providing the West Broad Village HOA with our recommendations for maintaining the homes going forward We sincerely hope that this response answers your questions
Thank you
for notifying Eagle Construction of your concerns related to a leak that occurred in your home. First let me reiterate that we care very much
about our Homeowner’s experience and we pride ourselves in providing a high
level of service to every one of our Homeowners. We...
know it can be
frustrating as a Homeowner to not understand the warranty obligations of the builder and maintenance obligations of the Homeowner and HOA. As part of
our response, we thought it would be important to explain how we got
here. The following is a timeline of events that have occurred since you
moved into your new home.December 6, 2013 – New Home Settlement DateMarch 17, 2014 – 90 Day Warranty List received from Homeowner. No items listed identified any water leak issues.
November 22, 2014 – Year End Warranty List received from Homeowner. No items listed identified any water leak issues.
September 17, 2015 – Email received from Homeowner notifying Eagle of a leak that occurred in their home. We provided an immediate response and asked the Homeowner to contact the Homeowner’s Association since this issue was outside of the warranty period and now considered a HOA maintenance issue.
September 30, 2015 – Provided Homeowner with a secondary response. “I am so sorry you are experiencing this leak. I know it is difficult to deal with and I completely understand your concern. I have reviewed your request and the pictures with a few different people here both on the construction and the warranty sides. It sounds like the HOA is taking care of your issue today. The scuppers were well tested by time and the leak had not occurred until almost two years of occupation, so we do not believe it to be an issue that was left undone at closing because the leak would have shown up immediately. With the recent severe storms locally we believe that this recent leak occurrence may have exposed an area of homeowner maintenance that should be addressed by either the HOA or the homeowner. Since we are unable to assist you with the actual cause of the leak, I would like to offer you to assist you with getting builder’s pricing for repairs to your interior as I am able. Please let me know if I can help with this in any way.”
October 13, 2015 – Provided an additional response to the Homeowner. “We appreciate the information that you have provided from the HOA, but seals can fail and that does not mean there was construction negligence. We are not in a position at this point to offer services since you are outside of the warranty period and based on the pictures, this is not construction negligence. My upper management has decided to evaluate your situation, so I will have Mark R[redacted] take a look at the circumstances at the exterior of your home in the next 10 days.”
November 5, 2015 – Following a courtesy inspection of the home, we came to the following conclusion: We were unable to make assessments of some areas due to HOA work on that area. There are several areas of maintenance that require annual attention; but no construction negligence was found.Scuppers need annual inspections for sealant needs, debris, leaves, etc. may become clogged, and can cause water to back up into scupper and not drain as intended. Recommend cleaning out scuppers annually. - Appears Duradek needs more regular cleaning to maintain product surface. Dirt accumulating in seams can create opportunity for leakage. - Sealant joints must be maintained. Winter and Summer stresses materials and causes movement; creating voids that need annual maintenance. - All caulk seals will expand and contract in Hot & Cold Weather Conditions. These need to be maintained annually. Weld seams will need annual inspection to ensure they remain intact.
Eagle
Construction Homeowner Warranty (From Settlement Date):ONE YEAR COVERAGE: Warrantor warrants that for a period of one (1) year after the Effective Date Of Warranty, warranted items will function and operate as presented under the heading "Caring For Your Home" in the Eagle Home Owner's Manual. Coverage is ONLY available to address specific Standards and Actions are discussed in this Limited Warranty.
TWO YEAR COVERAGE: Warrantor warrants that for a period of two (2) years from the Effective Date Of Warranty, specified portions of the heating, cooling, electrical and plumbing systems, as defined in this Limited Warranty, will function and operate as presented in the Warranty Standards of Years 1 and 2 only, presented under the heading "Caring For Your Home" in the Eagle Home Owner's Manual.
TEN YEAR COVERAGE: Major Structural Defects (MSD) are warranted for ten (10) years from the Effective Date of Warranty.
All of the following conditions must be met to constitute a Major Structural Defect ("MSD"): - physical damage to one or more Load-bearing Segment of the home; - causing the failure of the specific major structural components; and - which affects its load-bearing function to the degree that it materially affects the physical safety of the occupants of the home.
Examples of non-load-bearing elements deemed not to have Major Structural Defect potential: - non-load-bearing partitions and walls; - wall tile or paper, etc.; - plaster, lath or drywall; - flooring and sub flooring material; - brick, stucco, stone or veneer; - any type of exterior siding; - roof shingles, sheathing and tar paper; - heating, cooling, ventilating, plumbing, electrical and mechanical systems; - appliances, fixtures or items of equipment; and - doors, trim, cabinets, hardware, insulation, paint and stainsBased on the
information provided, the initial warranty request fell outside of the warranty period. Since it’s not considered a structural issue, it would
not be covered under warranty beyond the first year. In previous
conversations, we offered to provide you with a direct contact with our trade
partners who can help you fix the effects of the leak. Furthermore, we
can offer this service at builder level pricing. Finally, we are in the
process of providing the West Broad Village HOA with our recommendations for maintaining
the homes going forward. We sincerely hope that this response answers your
questions.
Doing business with this company has been the WORST experience of my life. I have never had a dealership make me return not once but twice because they "forgot" to have me sign another paper. Which one was my gap insurance. If I would have been in an accident I would have been screwed!
When I went back the first time the finance guy goes, "oh you'll have to resign these papers, I forgot to mark that your car was a rental" Are you kidding me?!? I was NEVER disclosed that information! And yes, I did ask not once but twice for the carfax (which they refused to give me) and when I asked why they were trying to get rid of it, the sales rep made this big long excuse about how they've had it too long. There was NOTHING said about it being a rental until I signed all the papers and had it for four days!
I just bought the carfax because I'm so frustrated with the entire situation, and I found that the car has been in not one but TWO WRECKS! NO WONDER THEY REFUSED TO GIVE ME THE CARFAX!!
Apparently I'm too trusting of a person, in which they screwed me over royally. I HIGHLY DISAPPROVE OF HOW THIS COMPANY CONDUCTS BUSINESS AND I AM/WILL TELL EVERYONE I KNOW ABOUT THIS AWFUL EXPERIENCE.
If you're considering buying from this shady place, RUN! RUN AS FAST AS YOU POSSIBLY CAN!