Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.At no time did I threaten to 'sue' Not in a recorded message, not after Goldstein failed to inspect the restraint mechanism; Goldstein should listen better Both to the recorded messages, and the customer while they are on the phone Again, I recommend MrGoldstein counsel Mr [redacted] He would not let me speak, was rude and contentious, and is adamant about me threatening them (though I hold them responsible for failing to properly perform a safety inspection).I did receive message from the Goldstein company, and as I requested and is documented in the Revdex.com record, I prefer written communication (Ie: see letter as written response) The reason for this is that Goldstein has issues with verbal/spoken communication Mr [redacted] has shown his lack of care and customer service, in his dismissal of my family in his last paragraph.I am extending my complaint beyond the scope of pure service issues, and now include Goldstein's poor customer service, as demonstrated by this letter It should be on record that they have no patience or consideration of the customer as demonstrated by their leadership (or lack there of).My complaint is not resolved, and the email they sent the Revdex.com is proof that they do not wish to resolve this matter (see last paragraph of their initial response) I thank the Revdex.com for their service to consumers, it is an outstanding help to us (the consumer) and often a difficult task at times Regards, [redacted] ***
In Regards to complaint ***.
May 27,
This letter is in regards to *** *** and his
Chrysler Town & Country VIN#***. Upon initial phone conversation with Mr
*** I received a voicemail as to his problem and that it should be covered
under
warranty, and if it was not he would sue Goldstein, if his wife and child
were injured in an accident. After
listening to the message I returned his call and discussed the issue that he
was having with his vehicleHe explained that the belt did not latchI explained
that the vehicle was out of warranty and we would have to check the belt
operation as sometimes change falls out of your pockets and into the latch
causing it to be inoperableHe agreed and said that he would call back for an
appointment. At that point I was able to
verify that I could get parts coverage only through Chrysler, no labor
On May 22, his wife brought the vehicle in and the
repair order stated that the driver’s side seat belt did not retract. On this day our technician came to me and he
was unable to duplicate the customer concernI explained to him that I was
told it was a latching issue with the belt.
I inspected the belt operation with the technician and could not find
any issue with seatbeltAt that time Mrs*** left with the vehicleAfter
his wife left Mr*** called and spoke with me about the seatbelt not
catching when the brakes are applied. I
replied this is not what we discussed on the previous conversation and we did
not check the seat belt for that concern, we would have to road test the
vehicle for that concernMr*** did not agree with that option so again he
threatened a lawsuit.
I did get frustrated as Mr*** continued to threaten with
a lawsuit; he said “It is not a threat.”
I added that I felt it was and his vehicle has been out of warranty by
years as the in service date was
5/20/and expired 5/20/At that point I explained that his
threats of lawsuit should be directed at Chrysler Corporation, not
Goldstein. He said he was going to file with the RevDex.com. I explained to him that
I wanted to resolve his issue but he hung up the phone. At that point I thought it would be best if
my Assistant Service Manager call Mr*** to try to resolve his issue. She left messages, with no return call
I always try to satisfy all customer needs when they come in
for service. We strive for our customers
to have a great customer service experience, but after many threats of lawsuit
I was no longer able to maintain my composure with Mr*** as I was doing him
a favor in trying to cover the repair under warranty. Chrysler has no set policy to extend the
warranty on seatbelts
In addition, we ask that the customer immediately begin a
new service relationship with another Chrysler dealership due to the liability
of the seatbelt concern (customer has declined any further diagnosis), as well
as a strained relationship here at Goldstein Chrysler Jeep Dodge Ram.
Sincerely,
*** ***
Service Manager
Goldstein Chrysler Jeep Dodge Ram
###-###-####
We are happy we have been able to work on getting [redacted] concerns resolved. She has provided us with the required documentation to cancel the contract and at this point the refund is in process.
Mr [redacted] We are glad you and TJ were able to sit down and discuss your concerns and we were able to resolve the issues on both ends. DJ McArdleGoldstein Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Duplicate complaint:My 2011 GMC Terrain(New) had Transmission problems from 2013 on, Documented 3 times. Brought in 3 times for review. Problem not found, not fixed. 55,000 miles, Tech wrote, "Transmission and Transfer Case failure, seized, clutch Failure. Both replaced with transmission 58,000...
miles(more than original) Transfer case (18,000 miles)" I looked on-line. Transmission: $800 range. New Transfer Case: $114. Charged: Transmission $1812, Transfer Case: $781 ???? Despite Mechanical Breakdown OR Manufacture Defect, both Goldstein and GMC REFUSE to admit Breakdown or Warrantee culpability. Labor charges was $1965 ??? Even at 10 hours(doubt it took that long) This is still $196+ Per hour??? TOTALLY OUTRAGEOUS!!!! I have been in contact with GMC and Goldstein who lied and changed stories about what the charges were for. GMC, nor Goldstein have offered a penny toward compensation adjustment. This truck was bought brand new and is NOT used for Plowing, Towing, or 4-wheeling. My wife drives to work and groceries. What a RIP-OFF! Thank you, [redacted]Desired Outcome Description: I want GMC and Goldstein to admit this is a Manufacture Defect and Mechanical Breakdown. I want Bill adjusted to customer satisfaction. If they are doing this to us, how are they treating your Mother, Daughter, or Grandmother?
Mr. [redacted] purchased his vehicle on 8/10/2016 with 84358 miles on it. We serviced the vehicle on 9/20/2016 for the rough idle and the navigation screen freezing up. We determined the vehicle needed a left cylinder head due to a burnt valve. This repair was covered by the remaining manufacturer...
powertrain warranty and was repaired at no charge to Mr. [redacted]. The radio was determined to be the issue with the navigation complaint and would need replacement. When buying the vehicle the customer only purchased a power train service contract. Since a radio is a non-lemon law item and not part of the power train of the vehicle, it was determined that this would be the customer’s responsibility. The spark plugs are a maintenance item and replacement would be the owners option since they did not cause the rough idle. At Goldstein Auto we sell only a quality used vehicle. We repair all needed items at the time of sale and any lemon law items during the required time frame. We cannot predict future problems and since Mr. [redacted] drove his vehicle for 4764 miles the radio and spark plugs would be Mr. [redacted]’s responsibility. As a resolution to Mr. [redacted]’s complaint Goldstein Chrysler would like to offer a 50/50 split for the radio replacement cost of $525.00 + tax. Which would be cost of $262.50 + tax to Mr [redacted]. If you have any questions please contact me Ed S[redacted]n at Goldstein Chrysler Jeep (518)785-4156
Revdex.com, Inc 100 Bryant Woods South Amherst, NY 14228 Attn: [redacted]In Regards to complaint [redacted] 9/30/17 In regards to Complaint # [redacted] for [redacted]...
Mr and Mrs. [redacted] did purchase a vehicle from us, which we attempted to obtain financing for them. The lender required certain stipulations that ultimately the [redacted]’s were unable to fulfill. We had resolved with Mrs. [redacted] that we would take the car back from her while she tried to obtain financing on her own. She willingly surrendered the title over to us (even though she had not actually paid for the vehicle, we are obligated to submit motor vehicle paperwork immediately). Upon this, it was resolved that we would reimburse the “trade allowance” to the customer, $500, of which the Actual Cash Value of the car was $250 and we did not charge the customer any depreciation on the vehicle, mileage fees or any other cleaning or damages.DJ McArdle Goldstein Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.At no time did I threaten to 'sue'. Not in a recorded message, not after Goldstein failed to inspect the restraint mechanism; Goldstein should listen better. Both to the recorded messages, and the customer while they are on the phone. Again, I recommend Mr. Goldstein counsel Mr. [redacted]. He would not let me speak, was rude and contentious, and is adamant about me threatening them (though I hold them responsible for failing to properly perform a safety inspection).I did receive 1 message from the Goldstein company, and as I requested and is documented in the Revdex.com record, I prefer written communication (Ie: see letter as written response). The reason for this is that Goldstein has issues with verbal/spoken communication. Mr. [redacted] has shown his lack of care and customer service, in his dismissal of my family in his last paragraph.I am extending my complaint beyond the scope of pure service issues, and now include Goldstein's poor customer service, as demonstrated by this letter. It should be on record that they have no patience or consideration of the customer as demonstrated by their leadership (or lack there of).My complaint is not resolved, and the email they sent the Revdex.com is proof that they do not wish to resolve this matter (see last paragraph of their initial response). I thank the Revdex.com for their service to consumers, it is an outstanding help to us (the consumer) and often a difficult task at times.
Regards,
[redacted]
Revdex.com, Inc
100 Bryant Woods South
Amherst, NY 14228
Attn: [redacted] In Regards to complaint [redacted] 9/18/15
In regards to Complaint # [redacted] for [redacted]...
[redacted].
We have contacted Mr [redacted] and will be reimbursing him $49.64 for the
antifreeze and air filter for the used [redacted] he purchased from us. Frank F[redacted] our sales manager spoke to
him and did explain that although we like to pass along as many keys as
possible to a new owner of a used vehicle, we are limited by the amount of keys
given to us by the previous owner of a vehicle traded in. We are reaching out to the previous owner to
see if they still have any remaining keys that they may have overlooked when
trading in their car.
We hope we can regain Mr [redacted]’s faith in our business and
look forward to being able to serve him in the future.
DJ M[redacted]
Goldstein Auto Group
Revdex.com, Inc 100 Bryant Woods South Amherst, NY 14228 Attn: [redacted] In regards to Complaint # [redacted] Ms. [redacted] purchased the 2015 [redacted] on 12/1/15 and at that time opted to also purchase a...
maintenance agreement that also incorporated our appearance package which included an exterior chemical paint protection and interior chemical fabric protection package. This was applied to the vehicle upon delivery. Since this package was applied to the vehicle and is not removable, the $498 is non- refundable and is not a pro rata product. In reference to when the contract was officially in effect, the contract was dated 12/1/15 and although TD Auto Finance may not have cashed the contract until 12/15/15, the effective date of the contract was 12/1/15. With that being said, being that the cancellation was just outside of the 30 day window, we are willing to refund the portion that was calculated at the 30% cancellation fee, $270.23, however we cannot refund for the paint and fabric protection. If there are any questions on the contracts, we will be happy to provide copies of them.[redacted]General ManagerGoldstein Chrysler Jeep Dodge Ram
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told by Emily to bring the title in because the title was wrong and it needed a to be signed over because there was no financing obtained and once financing was obtained I would get another title in the mail with the correct information on it. Also, I brought my mother in to sign new co-signer papers 7/22/17 so we can get financing as directed by Emily. Emily told Nick to have us sign the new application and take copies of our drivers licenses and my pay stub. Nick did and gave the new paperwork to Emily. We were all set to leave the they were going to put dealer plates on the car and when the call was made to Joe he stated for them to lock the car on site and that I couldn’t take the car until financing was obtained. So we left the car and I left with nothing. On 8/3/17 Regency called saying Emily had just submitted the application for financing. The representative told me to call Goldstein to figure out what was going on. When I spoke to Emily she had no knowledge that they gave me a check for $500 and that they didn’t want to do business with me. I looked up the Kelley blue book value and my car was worth $1500 not $500.Furthermore, I feel ripped off as a customer being I’m the one who called to ask who do I make a payment to. All I wanted was to make a payment and I feel that Goldstein could’ve worked out something to where I could’ve paid them directly and not act as if I didn’t/or wasnt willing to cooperate with them. Nor did they give back my car or even reference why they couldn’t give my car back.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to Mr. [redacted], who for the record we never
saw or spoke with, we brought the vehicle in for the recalls. When asked if the
car was having any other issues, we did mention to the technician that we had
been experiencing intermittent electrical issues including the car engine
light coming on and going off; the key fab not working: the radio working
one minute and going out the next; the gas light coming on and off; and on
occasion the car starting and then stalling. He neglected to mention those
additional items. We also stated that we had been reading about other 2011
Jeep [redacted] having these same issues and that it looked as though it
was being caused by the Totally Integrated Power Module (TIPM-7) failing, which
was one of the recalls we had been notified of and thus why we
were bringing the vehicle in. We were not there to have them perform any
other mechanical related work other than the recalls, because as I stated
previously, we already have our own mechanic that we use so it makes no sense
that we would go out of our way to go to this particular dealership for maintenance
work. To make it sound as though we had "concerns" that we
wanted them to address is incorrect. Their role was strictly to take care of
the recalls for us, because our mechanic could not perform them. Furthermore
I do not appreciate the insinuation that I am lying, which is what Mr. [redacted]
is doing when he states that Crystal B[redacted] did contact me and did indeed
inform me that parts would have to be ordered and that the vehicle would be
ready for pickup on Tuesday, when this was so not the case and I think if we
were to present our phone records and compare them to theirs, you will see just
exactly who called who when. When I spoke with Crystal on Saturday the
24th at 3:30 pm after once again having to chase her down to find out what the
status was on our jeep, I asked her if the vehicle recalls had been taken care
of and she said yes. She then proceeded to inform me that I needed two new
cam shaft sensors and a new starter. I proceeded to say something along the
lines of "seriously" and then asked her how much that would cost to
have fixed. When she told me, I asked her if we could come and get the
vehicle, and explained that we already have a mechanic that we use for
service and she told me no that we couldn't have the vehicle back, because it
no longer started. At this point we literally were given no choice, but to have
them perform the service because we were being told that our vehicle no longer would
run.Mr. [redacted] also states that Crystal said the vehicle
would be ready on Tuesday, October 27th, so could he please explain
to us why then, when we arrived Tuesday evening to retrieve the vehicle, did we
find it in a back bay, up on a lift with no front tires on it and it’s engine
parts laying on the floor of the garage? This doesn’t sound ready to me.
They may be in business for 50 years, but the level of
effort in regards to communication and their workmanship is appalling. Time and
again we were witness to people in the service waiting area, furious with the
level of service that they provided/or did not provide. Read the reviews
on-line.
They returned our vehicle to us with additional
problems such as a horrible front end wheel alignment, a now new whistling
noise in the heating and cooling system, and upon starting a new grinding
noise.
They failed to provide courteously and proper communication
with us through this entire process. They allowed their service personnel to
lie to us about the condition of our vehicle and the timeframe that it would
take to be returned to us. They left us without a car to get back and forth to
work with and now they are suggesting that we bring the vehicle back in so that
they can address the problems that they created? Sorry, but we will never have
your dealership service anything ever again.
If you would like to see the phone records, the photos
and listen to the recordings we have to detail how this whole scenario actually
went down, we’d be happy to provide them.
We would like our money returned to us. We do not want
to take the chance of having this service department do any further damage to
our vehicle.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.At no time did I threaten to 'sue' Not in a recorded message, not after Goldstein failed to inspect the restraint mechanism; Goldstein should listen better Both to the recorded messages, and the customer while they are on the phone Again, I recommend MrGoldstein counsel Mr [redacted] He would not let me speak, was rude and contentious, and is adamant about me threatening them (though I hold them responsible for failing to properly perform a safety inspection).I did receive message from the Goldstein company, and as I requested and is documented in the Revdex.com record, I prefer written communication (Ie: see letter as written response) The reason for this is that Goldstein has issues with verbal/spoken communication Mr [redacted] has shown his lack of care and customer service, in his dismissal of my family in his last paragraph.I am extending my complaint beyond the scope of pure service issues, and now include Goldstein's poor customer service, as demonstrated by this letter It should be on record that they have no patience or consideration of the customer as demonstrated by their leadership (or lack there of).My complaint is not resolved, and the email they sent the Revdex.com is proof that they do not wish to resolve this matter (see last paragraph of their initial response) I thank the Revdex.com for their service to consumers, it is an outstanding help to us (the consumer) and often a difficult task at times Regards, [redacted] ***
In Regards to complaint ***.
May 27,
This letter is in regards to *** *** and his
Chrysler Town & Country VIN#***. Upon initial phone conversation with Mr
*** I received a voicemail as to his problem and that it should be covered
under
warranty, and if it was not he would sue Goldstein, if his wife and child
were injured in an accident. After
listening to the message I returned his call and discussed the issue that he
was having with his vehicleHe explained that the belt did not latchI explained
that the vehicle was out of warranty and we would have to check the belt
operation as sometimes change falls out of your pockets and into the latch
causing it to be inoperableHe agreed and said that he would call back for an
appointment. At that point I was able to
verify that I could get parts coverage only through Chrysler, no labor
On May 22, his wife brought the vehicle in and the
repair order stated that the driver’s side seat belt did not retract. On this day our technician came to me and he
was unable to duplicate the customer concernI explained to him that I was
told it was a latching issue with the belt.
I inspected the belt operation with the technician and could not find
any issue with seatbeltAt that time Mrs*** left with the vehicleAfter
his wife left Mr*** called and spoke with me about the seatbelt not
catching when the brakes are applied. I
replied this is not what we discussed on the previous conversation and we did
not check the seat belt for that concern, we would have to road test the
vehicle for that concernMr*** did not agree with that option so again he
threatened a lawsuit.
I did get frustrated as Mr*** continued to threaten with
a lawsuit; he said “It is not a threat.”
I added that I felt it was and his vehicle has been out of warranty by
years as the in service date was
5/20/and expired 5/20/At that point I explained that his
threats of lawsuit should be directed at Chrysler Corporation, not
Goldstein. He said he was going to file with the RevDex.com. I explained to him that
I wanted to resolve his issue but he hung up the phone. At that point I thought it would be best if
my Assistant Service Manager call Mr*** to try to resolve his issue. She left messages, with no return call
I always try to satisfy all customer needs when they come in
for service. We strive for our customers
to have a great customer service experience, but after many threats of lawsuit
I was no longer able to maintain my composure with Mr*** as I was doing him
a favor in trying to cover the repair under warranty. Chrysler has no set policy to extend the
warranty on seatbelts
In addition, we ask that the customer immediately begin a
new service relationship with another Chrysler dealership due to the liability
of the seatbelt concern (customer has declined any further diagnosis), as well
as a strained relationship here at Goldstein Chrysler Jeep Dodge Ram.
Sincerely,
*** ***
Service Manager
Goldstein Chrysler Jeep Dodge Ram
###-###-####
We are happy we have been able to work on getting [redacted] concerns resolved. She has provided us with the required documentation to cancel the contract and at this point the refund is in process.
Mr [redacted] We are glad you and TJ were able to sit down and discuss your concerns and we were able to resolve the issues on both ends. DJ McArdleGoldstein Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Duplicate complaint:My 2011 GMC Terrain(New) had Transmission problems from 2013 on, Documented 3 times. Brought in 3 times for review. Problem not found, not fixed. 55,000 miles, Tech wrote, "Transmission and Transfer Case failure, seized, clutch Failure. Both replaced with transmission 58,000...
miles(more than original) Transfer case (18,000 miles)" I looked on-line. Transmission: $800 range. New Transfer Case: $114. Charged: Transmission $1812, Transfer Case: $781 ???? Despite Mechanical Breakdown OR Manufacture Defect, both Goldstein and GMC REFUSE to admit Breakdown or Warrantee culpability. Labor charges was $1965 ??? Even at 10 hours(doubt it took that long) This is still $196+ Per hour??? TOTALLY OUTRAGEOUS!!!! I have been in contact with GMC and Goldstein who lied and changed stories about what the charges were for. GMC, nor Goldstein have offered a penny toward compensation adjustment. This truck was bought brand new and is NOT used for Plowing, Towing, or 4-wheeling. My wife drives to work and groceries. What a RIP-OFF! Thank you, [redacted]Desired Outcome Description: I want GMC and Goldstein to admit this is a Manufacture Defect and Mechanical Breakdown. I want Bill adjusted to customer satisfaction. If they are doing this to us, how are they treating your Mother, Daughter, or Grandmother?
Mr. [redacted] purchased his vehicle on 8/10/2016 with 84358 miles on it. We serviced the vehicle on 9/20/2016 for the rough idle and the navigation screen freezing up. We determined the vehicle needed a left cylinder head due to a burnt valve. This repair was covered by the remaining manufacturer...
powertrain warranty and was repaired at no charge to Mr. [redacted]. The radio was determined to be the issue with the navigation complaint and would need replacement. When buying the vehicle the customer only purchased a power train service contract. Since a radio is a non-lemon law item and not part of the power train of the vehicle, it was determined that this would be the customer’s responsibility. The spark plugs are a maintenance item and replacement would be the owners option since they did not cause the rough idle. At Goldstein Auto we sell only a quality used vehicle. We repair all needed items at the time of sale and any lemon law items during the required time frame. We cannot predict future problems and since Mr. [redacted] drove his vehicle for 4764 miles the radio and spark plugs would be Mr. [redacted]’s responsibility. As a resolution to Mr. [redacted]’s complaint Goldstein Chrysler would like to offer a 50/50 split for the radio replacement cost of $525.00 + tax. Which would be cost of $262.50 + tax to Mr [redacted]. If you have any questions please contact me Ed S[redacted]n at Goldstein Chrysler Jeep (518)785-4156
Revdex.com, Inc 100 Bryant Woods South Amherst, NY 14228 Attn: [redacted]In Regards to complaint [redacted] 9/30/17 In regards to Complaint # [redacted] for [redacted]...
Mr and Mrs. [redacted] did purchase a vehicle from us, which we attempted to obtain financing for them. The lender required certain stipulations that ultimately the [redacted]’s were unable to fulfill. We had resolved with Mrs. [redacted] that we would take the car back from her while she tried to obtain financing on her own. She willingly surrendered the title over to us (even though she had not actually paid for the vehicle, we are obligated to submit motor vehicle paperwork immediately). Upon this, it was resolved that we would reimburse the “trade allowance” to the customer, $500, of which the Actual Cash Value of the car was $250 and we did not charge the customer any depreciation on the vehicle, mileage fees or any other cleaning or damages.DJ McArdle Goldstein Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.At no time did I threaten to 'sue'. Not in a recorded message, not after Goldstein failed to inspect the restraint mechanism; Goldstein should listen better. Both to the recorded messages, and the customer while they are on the phone. Again, I recommend Mr. Goldstein counsel Mr. [redacted]. He would not let me speak, was rude and contentious, and is adamant about me threatening them (though I hold them responsible for failing to properly perform a safety inspection).I did receive 1 message from the Goldstein company, and as I requested and is documented in the Revdex.com record, I prefer written communication (Ie: see letter as written response). The reason for this is that Goldstein has issues with verbal/spoken communication. Mr. [redacted] has shown his lack of care and customer service, in his dismissal of my family in his last paragraph.I am extending my complaint beyond the scope of pure service issues, and now include Goldstein's poor customer service, as demonstrated by this letter. It should be on record that they have no patience or consideration of the customer as demonstrated by their leadership (or lack there of).My complaint is not resolved, and the email they sent the Revdex.com is proof that they do not wish to resolve this matter (see last paragraph of their initial response). I thank the Revdex.com for their service to consumers, it is an outstanding help to us (the consumer) and often a difficult task at times.
Regards,
[redacted]
Revdex.com, Inc
100 Bryant Woods South
Amherst, NY 14228
Attn: [redacted] In Regards to complaint [redacted] 9/18/15
In regards to Complaint # [redacted] for [redacted]...
[redacted].
We have contacted Mr [redacted] and will be reimbursing him $49.64 for the
antifreeze and air filter for the used [redacted] he purchased from us. Frank F[redacted] our sales manager spoke to
him and did explain that although we like to pass along as many keys as
possible to a new owner of a used vehicle, we are limited by the amount of keys
given to us by the previous owner of a vehicle traded in. We are reaching out to the previous owner to
see if they still have any remaining keys that they may have overlooked when
trading in their car.
We hope we can regain Mr [redacted]’s faith in our business and
look forward to being able to serve him in the future.
DJ M[redacted]
Goldstein Auto Group
An Additional Check has been cut and sent to customer. We hope this resolves customers concerns fully and apologize for the delay.
Revdex.com, Inc 100 Bryant Woods South Amherst, NY 14228 Attn: [redacted] In regards to Complaint # [redacted] Ms. [redacted] purchased the 2015 [redacted] on 12/1/15 and at that time opted to also purchase a...
maintenance agreement that also incorporated our appearance package which included an exterior chemical paint protection and interior chemical fabric protection package. This was applied to the vehicle upon delivery. Since this package was applied to the vehicle and is not removable, the $498 is non- refundable and is not a pro rata product. In reference to when the contract was officially in effect, the contract was dated 12/1/15 and although TD Auto Finance may not have cashed the contract until 12/15/15, the effective date of the contract was 12/1/15. With that being said, being that the cancellation was just outside of the 30 day window, we are willing to refund the portion that was calculated at the 30% cancellation fee, $270.23, however we cannot refund for the paint and fabric protection. If there are any questions on the contracts, we will be happy to provide copies of them.[redacted]General ManagerGoldstein Chrysler Jeep Dodge Ram
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told by Emily to bring the title in because the title was wrong and it needed a to be signed over because there was no financing obtained and once financing was obtained I would get another title in the mail with the correct information on it. Also, I brought my mother in to sign new co-signer papers 7/22/17 so we can get financing as directed by Emily. Emily told Nick to have us sign the new application and take copies of our drivers licenses and my pay stub. Nick did and gave the new paperwork to Emily. We were all set to leave the they were going to put dealer plates on the car and when the call was made to Joe he stated for them to lock the car on site and that I couldn’t take the car until financing was obtained. So we left the car and I left with nothing. On 8/3/17 Regency called saying Emily had just submitted the application for financing. The representative told me to call Goldstein to figure out what was going on. When I spoke to Emily she had no knowledge that they gave me a check for $500 and that they didn’t want to do business with me. I looked up the Kelley blue book value and my car was worth $1500 not $500.Furthermore, I feel ripped off as a customer being I’m the one who called to ask who do I make a payment to. All I wanted was to make a payment and I feel that Goldstein could’ve worked out something to where I could’ve paid them directly and not act as if I didn’t/or wasnt willing to cooperate with them. Nor did they give back my car or even reference why they couldn’t give my car back.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to Mr. [redacted], who for the record we never
saw or spoke with, we brought the vehicle in for the recalls. When asked if the
car was having any other issues, we did mention to the technician that we had
been experiencing intermittent electrical issues including the car engine
light coming on and going off; the key fab not working: the radio working
one minute and going out the next; the gas light coming on and off; and on
occasion the car starting and then stalling. He neglected to mention those
additional items. We also stated that we had been reading about other 2011
Jeep [redacted] having these same issues and that it looked as though it
was being caused by the Totally Integrated Power Module (TIPM-7) failing, which
was one of the recalls we had been notified of and thus why we
were bringing the vehicle in. We were not there to have them perform any
other mechanical related work other than the recalls, because as I stated
previously, we already have our own mechanic that we use so it makes no sense
that we would go out of our way to go to this particular dealership for maintenance
work. To make it sound as though we had "concerns" that we
wanted them to address is incorrect. Their role was strictly to take care of
the recalls for us, because our mechanic could not perform them. Furthermore
I do not appreciate the insinuation that I am lying, which is what Mr. [redacted]
is doing when he states that Crystal B[redacted] did contact me and did indeed
inform me that parts would have to be ordered and that the vehicle would be
ready for pickup on Tuesday, when this was so not the case and I think if we
were to present our phone records and compare them to theirs, you will see just
exactly who called who when. When I spoke with Crystal on Saturday the
24th at 3:30 pm after once again having to chase her down to find out what the
status was on our jeep, I asked her if the vehicle recalls had been taken care
of and she said yes. She then proceeded to inform me that I needed two new
cam shaft sensors and a new starter. I proceeded to say something along the
lines of "seriously" and then asked her how much that would cost to
have fixed. When she told me, I asked her if we could come and get the
vehicle, and explained that we already have a mechanic that we use for
service and she told me no that we couldn't have the vehicle back, because it
no longer started. At this point we literally were given no choice, but to have
them perform the service because we were being told that our vehicle no longer would
run.Mr. [redacted] also states that Crystal said the vehicle
would be ready on Tuesday, October 27th, so could he please explain
to us why then, when we arrived Tuesday evening to retrieve the vehicle, did we
find it in a back bay, up on a lift with no front tires on it and it’s engine
parts laying on the floor of the garage? This doesn’t sound ready to me.
They may be in business for 50 years, but the level of
effort in regards to communication and their workmanship is appalling. Time and
again we were witness to people in the service waiting area, furious with the
level of service that they provided/or did not provide. Read the reviews
on-line.
They returned our vehicle to us with additional
problems such as a horrible front end wheel alignment, a now new whistling
noise in the heating and cooling system, and upon starting a new grinding
noise.
They failed to provide courteously and proper communication
with us through this entire process. They allowed their service personnel to
lie to us about the condition of our vehicle and the timeframe that it would
take to be returned to us. They left us without a car to get back and forth to
work with and now they are suggesting that we bring the vehicle back in so that
they can address the problems that they created? Sorry, but we will never have
your dealership service anything ever again.
If you would like to see the phone records, the photos
and listen to the recordings we have to detail how this whole scenario actually
went down, we’d be happy to provide them.
We would like our money returned to us. We do not want
to take the chance of having this service department do any further damage to
our vehicle.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]