Sign in

Goldwell Cosmetics (USA) Inc.

Sharing is caring! Have something to share about Goldwell Cosmetics (USA) Inc.? Use RevDex to write a review
Reviews Goldwell Cosmetics (USA) Inc.

Goldwell Cosmetics (USA) Inc. Reviews (5)

From: Blanca P***Date: Wed, Aug 3, at 2:PMSubject: Fitzgerald's Buick-Isuzu-Pontiac ID: ***To: ***@myRevdex.com.orgDear *** ***, May we request an extension to respond to customer concern, ID ***? We received your letter two
weeks late due to a change of address to our location. Thank you, Blanca

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] This company has made false allegations about my statement and the month of drop off and I have a form proving that as well and as I stated in my complaint my vechile was dropped off in may I have saved voicemails as well from the very first person advising me that their manager was pressuring them to speak to me and that they would get fired if they had not and once I did speak to him to notify him when I will have the payment of $1500 he said that wouldn't be a problem. I notified my title was salvaged when I first dropped my car off because regulation are set to ask those question in the time of drop off. so shortly after my ex boyfriend had called them to place a payment on the car and their employee Kevin had mentioned that we did not need to make a payment and they were just waiting for the parts to arrive to the shop and my vechile should be ready within 2 to 3 weeks. Its a big coincidence that both of the employees that were helping me at first were let go from the job and then lester took over my vehicle case and gave me this big story and apology about how the employees have been let go for the miscommunication. I believe they let those employee go to cover up the truth of this situation and so they wont be witness anymore but I will try everything to locate those employees to testify against these false allegations that is just simply wrong and mistreatment. Lester is a very dishonest man and has done nothing but try to cover up their wrong doings in that dealership. please feel free to contact me with ay information I will be gathering all my proof for this matter because I am in shock that the employees at this dealership are extremely dishonest. in the photo attached you can see the drop off date as 04/25/16 and the return date as 9/13/16.

[redacted] went online on July 1st and scheduled her appointment with us for an oil and filter change. She arrived to the dealership on July 2nd and signed the repair order authorizing repairs to her vehicle, On the attached form you can see listed jobs are a 23 point Inspection and oil and filter change, No dispute noted by customer on there. Upon inspecting her vehicle we found the left brake light bulb out, left front lug and stud were damaged, alr filter and cabin air filter needs replacement. Upon reviewing [redacted]'s history, her visit prior to this one also included a 23 point inspection authorized by her,[redacted] declined replacing the alr and cabin air filters but authorized replacement of the light bulb, lug and stud. We moved forward with repairs per her authorization,In regards to the price, we charged for the replacement of the front lug and stud according to our hourly labor rate and book-time. We applied a $10.00 discount to this repair.We would have and still would be happy to review this with [redacted] if she wishes.Please contact me at your earliest convenience at ([redacted] - office or ###-###-#### – cell.

The vehicle came into our service department on 4/25/16 for an overheating concern. At time of drop off she did not volunteer telling us that she had a Salvaged title because she had no reason to. After diagnosing the vehicle we found that the engine was making internal noises indicating a failure....

Typically this would be a covered repair So the Service advisor ordered the engine. The engine was on back order for quite some time and it arrived in July. She was provided with a rental vehicle, that we were billing [redacted] for, because of the warranty repair. When the engine arrived it was dispatched into the shop and we brought the vehicle in. Upon a closer inspection we found that the core support underneath had been hit and it pushed into the radiator causing the Cooling fan to fail. We believe the engine may have been potentially damaged due to the fan failure causing it to overheat. Upon this finding it was brought to the Service Managers attention. The manager also noticed that the advisor had mistakenly forgotten to submit for the required prior authorization from [redacted] for the claim. This is when we found that the vehicle had a salvaged title. We submitted for authorization anyhow and [redacted] took a few weeks to decide and they elected to decline any assistance because the warranty is voided with a salvaged title. On 7/28/16 Lester, Service Manager called [redacted] to notify her of this unfortunate news. She obviously was disappointed and asked to speak to me. I called her and apologized but I couldn't replace her engine if [redacted] wasn't willing to pay for it. Lester had also suggested that While her engine has a slight noise she might want to first replace the fan, repair the wiring and see if she can get away without replacing the engine but this would only be a start. If she wanted to do this it would cost her approximately $1500. She never authorized the repairs and we never heard from her again until 9/12/16. She was left several messages during this time warning her that she would be charged if she didn't return the rental. When she refused to return and call back told the rental agency to start charging her. [redacted] then went to repo the vehicle but was unable to because it was in a gated garage and they couldn't get in. [redacted] then sent her a demand letter and she suddenly started calling upon realizing she got charged. I personally spoke to her again and apologized up and down for the miscommunication with the engine coverage but it didn't change the fact that [redacted] had declined assistance and she would have to pay but first and foremost she would have to return the vehicle immediately. She still delayed for days to return the car and I told her that she would continue to pay until she returned. I also spoke to her sister at length who resides in California who understood the situation and tried to Convince her to return the loaner. She asked me if the car was apart and drivable and I told her wasn't sure but I would check. Her sister requested that if it was apart and it wasn't able to be put back together would we tow it to her home and said yes. Well we never took her car apart and it was just as drivable as it was when she drove it in. We had to charge the battery and the vehicle started and had it ready for her. When she at [redacted] later site critew a fill at our facility because we were having her drive the car. She was creating a scene and so the manager Lester agreed to tow it out just to appease her.We do not feel anything is owed to [redacted]. We didn't sell her the vehicle and had no way of knowing at time of drop off that she had a salvaged title which is rare. We apologized profusely for not recognizing that the vehicle had no warranty due to the salvaged title. She was provided with a rental vehicle at no cost to her for delays for the engine order, authorization from [redacted] and her own delays for failing to return our calls for a total of 19 weeks, at no Cost to her. Weabsorbed almost $5000 in rental expense during this time. Her failure to return our calls and the rental left us with no choice but to bill her.Please feel free to contact me should you have any further questions to this matter.

We are rejecting the response because my initial response to this complaint covers it all. [redacted] Motor America has declined her assistance, not Fitzgerald Auto Malls. Our assistance was providing her with a rental vehicle that cost us over $5000 while her vehicle was in our possession at no Cost to her.In addition, I would like for you to know that no one has been terminated due to this incident. All of the involved employees still work for the company and have been transferred due to promotions or relocations closer to their homes.

Check fields!

Write a review of Goldwell Cosmetics (USA) Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Goldwell Cosmetics (USA) Inc. Rating

Overall satisfaction rating

Address: 4770 Wellington Rd, Columbus, New York, United States, 43231-1623

Phone:

Show more...

Web:

This website was reported to be associated with Goldwell Cosmetics (USA) Inc..



Add contact information for Goldwell Cosmetics (USA) Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated