Golf Cart King, LLC

Our sincerest apologies for the confusion and inconvenience this causes you We have attached a "Screenshot" attachment showing confirmation of the refund to you I must apologize as I had the wrong information in the first response The original refund was declined by Paypal due to missing information on our end The attachment will show as confirmation of the refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

On 6/9/the customer ordered a rear seat kit for his Yamaha Golf Cart The listing on Amazon showed white seat cushions The main description on the Amazon listing clearly states that this was for White cushions (ASIN - [redacted] ) (Amazon Listing Link - http://www.amazon.com/dp/ [redacted] ) This link will take you directly to our Amazon Listing The listing also contains pictures of which show the seat kit on a cart with white cushions Once we received the order, we processed it and the seat kit shipped the following day on 6/10/ Mr [redacted] contacted us on 6/17/to inform us that he received white cushions We explained that white cushions is what he ordered We directed him back to the listing and he confirmed the error We discussed our options and explained the exchange process He was not happy with the options and hung up the phone He than called back later that day and stated he needed to do the exchange and that he wanted them to ship 2nd day air We told him that it would be an additional $for 2nd day airHowever, because he called us back around 4pm on 6/17/15, we could not ship it that day as it was after UPS had already picked up So, we shipped the Ivory cushions on 6/18/ According to the UPS Tracking number ( [redacted] ), the replacement cushions were delivered on 6/23/which was day late So it actually shipped/delivered on a day basis The cost for 2nd day air was $ The cost for day Select was $ We are willing to issue a refund in the amount of $which is the difference from 2nd day to day We have already received the White cushions back and Refunded Mr [redacted] the $that was explained to him originally on 6/17/ All that is owed Mr [redacted] is $for the difference in delivery pricing Mr [redacted] claims that we are taking advantage of s Senior Citizen on a fixed income This is simply not the case This procedure is standard protocol in our industry We deal with this on a frequent basis Customers order the wrong product based solely on a picture and do not read the entire listing We explain to each and every customer this exact procedure We are in no way trying to take advantage of any customer We do not discriminate We are an ethical company which prides itself on outstanding customer service and top quality products in the industry If the $refund for 2nd day to day select is acceptable, we will issue the refund immediatelyFurthermore, on 7/16/15, I (Jared ***t) spoke with Mr [redacted] at 12:pm CST and explained the situation He was in agreement with the resolution I explained to him that this Revdex.com complaint needed to be handled first and than the remaining refund would be taken care of According to the phone conversation, this matter is resolved

Below you will find the response to our customerI am asking the customer to give me insight into handling future purchases more professionally Mr [redacted] ,First I would like to thank you for your orderWe appreciate our customers businessI want to apologize for the time it took your order to shipI was only made aware of the order through your contact with Revdex.comOur team should have handled your request for tracking in a better fashion, other than saying, "we should have it in a day or two." This is true when ordering body kits; they take 3-business days to ship because of the packaging, logistics, and scheduling of a freight companyThis is by no means an excuse to the way we handled itYour Estes Freight tracking is: [redacted] (It shipped on the 24th)Please let me know how we could have handled this better so we can learn for future purchases/customersHave a great holiday weekend and hope to hear from you soon

Complaint: ***
I am rejecting this response because: A credit has not appeared on our credit cardThere may be a delay for posting, but no credit has been applied.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:i I talked to mr *** on7/16/he said a refund of $was returned to my account on 7/7/should hane been $plus $nothing has been returned as of 7/17/the white cushing s arrived on 7/1/according to tracker I got from ups.also the picture on amazon shows a ivory seat I may be old but not blind or color blind.mr *** said he would e-mail me a copy of refund not done.nothing returned to my debit card
Regards,
*** ***

Our sincerest apologies for the delay and inconvenience this has caused you.  The delay was not done intentionally on our part in anyway.  We do our best to have customer refunds/credits in a timely manner.  However, we do experience delays with our supplier occasionally.  As per...

our customer service manager, the seat kit was received by our supplier and we did issue the refund on the afternoon of 8/9/16.  Thank you for your patience and understanding in this manner.  We trust that this has resolved this matter.

On 6/9/15 the customer ordered a rear seat kit for his Yamaha Golf Cart.  The listing on Amazon showed white seat cushions.  The main description on the Amazon listing clearly states that this was for White cushions (ASIN - [redacted]) (Amazon Listing Link...

- http://www.amazon.com/dp/[redacted]).  This link will take you directly to our Amazon Listing.  The listing also contains 4 pictures.  2 of which show the seat kit on a cart with white cushions.  Once we received the order, we processed it and the seat kit shipped the following day on 6/10/15.  Mr. [redacted] contacted us on 6/17/15 to inform us that he received white cushions.  We explained that white cushions is what he ordered.  We directed him back to the listing and he confirmed the error.  We discussed our options and explained the exchange process.  He was not happy with the options and hung up the phone.  He than called back later that day and stated he needed to do the exchange and that he wanted them to ship 2nd day air.  We told him that it would be an additional $70.00 for 2nd day air. However, because he called us back around 4pm on 6/17/15, we could not ship it that day as it was after UPS had already picked up.  So, we shipped the Ivory cushions on 6/18/15.  According to the UPS Tracking number ([redacted]), the replacement cushions were delivered on 6/23/15 which was 1 day late.  So it actually shipped/delivered on a 3 day basis.  The cost for 2nd day air was $70.00.  The cost for 3 day Select was $45.00.  We are willing to issue a refund in the amount of $25.00 which is the difference from 2nd day to 3 day.  We have already received the White cushions back and Refunded Mr. [redacted] the $85.00 that was explained to him originally on 6/17/15.  All that is owed Mr. [redacted] is $25.00 for the difference in delivery pricing.  Mr. [redacted] claims that we are taking advantage of s Senior Citizen on a fixed income.  This is simply not the case.  This procedure is standard protocol in our industry.  We deal with this on a frequent basis.  Customers order the wrong product based solely on a picture and do not read the entire listing.  We explain to each and every customer this exact procedure.  We are in no way trying to take advantage of any customer.  We do not discriminate.  We are an ethical company which prides itself on outstanding customer service and top quality products in the industry.  If the $25.00 refund for 2nd day to 3 day select is acceptable, we will issue the refund immediately. Furthermore, on 7/16/15, I (Jared [redacted]t) spoke with Mr. [redacted] at 12:00 pm CST and explained the situation.  He was in agreement with the resolution.  I explained to him that this Revdex.com complaint needed to be handled first and than the remaining refund would be taken care of.  According to the phone conversation, this matter is resolved.

Below you will find the response to our customer. I am asking the customer to give me insight into handling future purchases more professionally.  Mr. [redacted],First I would like to thank you for your order. We appreciate our customers business. I want to apologize for the time it took...

your order to ship. I was only made aware of the order through your contact with Revdex.com. Our team should have handled your request for tracking in a better fashion, other than saying, "we should have it in a day or two." This is true when ordering body kits; they take 3-5 business days to ship because of the packaging, logistics, and scheduling of a freight company. This is by no means an excuse to the way we handled it. Your Estes Freight tracking is: [redacted] (It shipped on the 24th)Please let me know how we could have handled this better so we can learn for future purchases/customers. Have a great holiday weekend and hope to hear from you soon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer ([redacted]) purchased a golf cart Windshield from us on 4/14/17.  Upon receiving the windshield from us, they (customer) contacted us stating the windshield did not fit.  We researched the issue and found that the customer purchased the incorrect version of the...

windshield based on their model golf cart.  It did take some time to get all the necessary paperwork to file a return authorization (RMA#) from our supplier.  However, that information was emailed to the customer on or about May 2, 2017.  According to our supplier and customer service department, the refund will be issued to the customer within the next 24-48 hours.

Our sincerest apologies for the confusion and inconvenience this causes you.  We have attached a "Screenshot" attachment showing confirmation of the refund to you.  I must apologize as I had the wrong information in the first response.  The original refund was declined by Paypal due to missing information on our end.  The attachment will show as confirmation of the refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]