Golf Warehouse

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe ONLY "solution" this business has offered is requiring me to provide a bank statement to them That is not happening The receipt from CAFE PRESS that I received from them initially should be more than enough This has been going on since December 15th It is ridiculous that the receipt FROM THE BUSINESS is not adequateRegards, [redacted]  %

The complaint has been resolvedRegards, F.MEustathiades %

Dear ***,
We wanted to reach out to you regarding your CafePress order for the ***, order number ***I cannot apologize enough for the poor print quality of the shirts you received and for the poor customer service our representatives provided you withI completely
understand your frustration and anger due to the inconvenience this has caused you and that you were not provided with timely responses or an exchangeI can assure you that I want to make this right for you and your feedback has been forwarded to the appropriate department for further reviewWe will make sure we do everything possible to prevent this from happening again in the futureI do see the representatives you spoke with gave you a refund of $on December 31st, Please allow 3-business for the refund to be reflected back onto your credit cardI want to make this right for you in any way that I canI would love to also issue you a free replacement order for the shirts or issue an exchange for a different item with a similar cost at no additional chargeAgain, we sincerely apologize for the trouble and inconvenience this experience has caused youI look forward to hearing from you and getting started on your replacement order!
We have generated a support ticket to help us track your inquiryYour ticket code is ***Please use this code in any further communicationSincerely,
*** **Senior Customer Experience Representative###-###-#### Toll-Free (US & Canada)%

Dear ***,
We wanted to reach out to you regarding your CafePress order for the Mandelbro mug, order number ***I cannot apologize enough that you did not receive the orderI completely understand your frustration and anger due to the inconvenience this has caused you and that you
were not provided with timely responses or a replacementI can assure you that I want to make this right for you and your feedback has been forwarded to the appropriate department for further reviewWe will make sure we do everything possible to prevent this from happening again in the futureAs an apology for how we handled your order, I have processed a full refund for you in the amount of $Please allow 3-business days for the refund to be reflected on your credit card statementI want to make this right for you in any way that I canI have issued you a free replacement order with express shipping for the mug at no additional charge to youYour new order number is *** and it should arrive by March 3rdAgain, we sincerely apologize for the trouble and inconvenience this experience has caused youIf there is anything else we can do for you please let us know!
We have generated a support ticket to help us track your inquiryYour ticket code is ***Please use this code in any further communicationSincerely,*** **Senior Customer Experience Representative###-###-#### Toll-Free (US & Canada)

We have reached out to this customer via phone and resolved her complaintShe has placed a new order for a flask after a supervisor explained she can still use her voucher code she purchased from Amazon Local as it does not actually expirePlease let me know if any further information is
requiredWe have generated a support ticket to help us track your inquiryYour ticket code is LTK***84952XPlease use this code in any further communicationSincerely,*** **Senior Customer Experience Representative###-###-#### Toll-Free (US & Canada)###-###-#### InternationalMonday - Friday, 9:00am to 6:00pm EST

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  CafePress has completed their action and I consider this complaint resolved. I appreciate that CafePress was able to resolve the complaint quickly the second time around.
Regards,
[redacted]
 
 
 %

The complaint has been resolved.
Regards,
F.M. Eustathiades
 
 
 %

Dear [redacted],
We wanted to reach out to you regarding your CafePress order for the two mugs, order number [redacted]. I cannot apologize enough for the poor print quality of the shirts you received and for the poor customer service our representatives provided you with.
I completely understand...

your frustration and anger due to the inconvenience this has caused you and that you were not provided with timely responses or an exchange. I can assure you that I want to make this right for you and your feedback has been forwarded to the appropriate department for further review. We will make sure we do everything possible to prevent this from happening again in the future.
I do see we full refunded you for both of the mugs in the amount of $26.98 on December 15th, 2014. As an apology for how we handled your order, I have processed refunded you for the rest of your order in the amount of $7.49. Please allow 5-10 days for the refund to be reflected on your Amazon account.
I want to make this right for you in any way that I can. I would love to also issue you a free replacement order for the missing mug or issue an exchange for a different item with a similar cost at no additional charge.
Again, we sincerely apologize for the trouble and inconvenience this experience has caused you.
I look forward to hearing from you and getting started on your replacement order!
We have generated a support ticket to help us track your inquiry. Your ticket code is [redacted]. Please use this code in any further communication.
Sincerely,[redacted]Senior Customer Experience Representative###-###-#### Toll-Free (US & Canada)

We responded to the customer and have not received any communication back.
Email Sent: February 2, 2015
<!--[endif]-->  Hi [redacted], I understand your concern. We have no record of a charge to your credit card in December of 2014. The e-mail receipt you have sent us refers to an...

offer that was not available in December, with all references, dates, and information from on old offer you purchased, and an offer we previously refunded. We aren't asking for complete view of your bank statement and have no interest in your personal data. All we need is a view of one line-item, showing the purchase date in December, with CafePress/ShopSocially listed as the Payee and the amount of the charge. Feel free to black out all other transactions. Alternatively, if you can obtain the just the credit card transaction ID from the bank, that may be easier and would suffice. It is usually a series of letters and numbers identifying the unique transaction. Until we have any record of a charge to your card in December, we will not be able to issue any refund. Please trust that we are not trying to avoid refunding you for the codes or give you the run-around. If I could push a button and issue the refund, we would have done that long ago. We simply can't refund a charge for which we have no record. Again, as I am personally handling your case, it may be best to reach me directly at [redacted] Customer Experience Supervisor 8:00am to 10:00pm EST (GMT-4), Monday - Friday 9:00am to 6:00pm EST (GMT-4), Saturday ###-###-#### Toll-Free (US &#38; Canada) ###-###-#### International www.cafepress.com
 
 
[redacted]
CafePress
Director, Experience & Quality
###-###-#### Desk
###-###-#### Cell[redacted]
cafepress.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The ONLY "solution" this business has offered is requiring me to provide a bank statement to them.  That is not happening.  The receipt from CAFE PRESS that I received from them initially should be more than enough.  This has been going on since December 15th 2014.  It is ridiculous that the receipt FROM THE BUSINESS is not adequate.
Regards,
[redacted]
 
 
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