Golfsmith

***:I apologize for the inconvenience this has caused you and would like the opportunity to resolve this to your total satisfactionUnfortunately when making a return at a different location, the tax rate for that location (if applicable) would be usedThis is an automated process and cannot be adjusted within the systemWith that being said, I would be more than happy to send you a $gift card to make up the differenceWould that be acceptable? Once again I apologize and thank you for shopping with Golfsmith [redacted] ***

The vendor is rushing the divot tools however since they are personalized items it takes a couple daysI just spoke with the vendor and they are aware of the situation and will be shipping the tools via UPS next day air on Thursday and they will arrive FridayUnfortunately that is the absolute fastest turnaround time they could achieveI hope this is satisfactoryI would also like to send you a $gift card for your inconvenienceIs that acceptable? Thank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr***:I sorry to hear of the issue with your cart andapologize for the way this has been handledI have submitted a request to our fulfillmentcenter to see if they have a replacement wheelIf not, we will be more than happyto exchange the cart for youAre you possibly near any of our
stores where youcould return it for exchange? If necessary, I can send you a pre-paid return shippinglabel as well as send out a new cart in case a replacement wheel cannot belocated. Once again I apologize and thank your for your patience.*** ***Golfsmith International

***:
As per my previous e-mail to you, I have
entered a credit for the full amount of the order to be refunded back to your
credit cardI am also sending you a $gift card for your inconvenienceI apologize
for the inconvenience this has caused you
Thank you
***
***
Golfsmith International

Mr***,
We spoke a few days ago in regards to this situationAs explained on the phone call our venders had stated that this item was in stock at the time of your purchaseWe received notification shortly afterwards that this was not the case and as quickly as possible
we sent out a notification to you explaining that the item was no longer available and offering a 20% discount on another itemI also offered on the phone call to maybe find another item and see if we can work on the pricing at allWe would still like to offer you either the 20% off another pair or if you prefer we can look through the items we have in stock and I can see what the best price I can offer would beWe understand this was unexpected and an inconvenience and once again we are very sorry for mon our partPlease let us know if you would like to move forward with either offer or if there is anything else we can assist with
Thank you,
*** ***,
Customer Service ***
Golfsmith International
?

The vendor is rushing the divot tools however
since they are personalized items it takes a couple days. I just spoke with the
vendor and they are aware of the situation and will be shipping the tools via
UPS next day air on Thursday and they will arrive Friday. Unfortunately that is
the absolute fastest turnaround time they could achieve. I hope this is
satisfactory. I would also like to send you a $25 gift card for your
inconvenience. Is that acceptable?
 
Thank you
[redacted]

[redacted]:I apologize for the inconvenience this has caused you and would like the opportunity to resolve this to your total satisfaction. Unfortunately when making a return at a different location, the tax rate for that location (if applicable) would be used. This is an automated process and cannot be...

adjusted within the system. With that being said, I would be more than happy to send you a $25 gift card to make up the difference. Would that be acceptable? Once again I apologize and thank you for shopping with Golfsmith. [redacted]

[redacted]:
I would like to apologize for the poor experience
with your recent Golfsmith order. Each personalized item on your order was
shipped directly to you from each of the manufacturers, which is why they were not
shipped together. I’m not sure why one of the boxes was empty, was there...

any
damage to this box?  I would like to get
this resolved to your total satisfaction. What can I do to restore  your confidence in Golfsmith?
 
[redacted]
Golfsmith International

Complaint: [redacted]
I am rejecting this response because: It is Saturday and it still isn't here.  It was first supposed to be here October 17th, then November 4th, then yesterday November 7th.  Once again you have not met your obligations.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]