Gonzales House Moving Contractors

As started in the [redacted] contract(that cust had attached) in paragraph 5- plastic items such as doors,shelves are not covered on contract-we always need written approval before fixing anything outside of normally covered items-I am very sorry for any confusion in this matter-thank you-[redacted]

Please know that the initial trip charge of $80.00 is a diagnosis fee which is applied to the repair if the cust decides to have repair done. In this case,we ran call and researched to find the part is discontinued. As authorized service we are to use only factory spec parts for repair and a...

rebuilt/used part comes with liability that we cannot have. The customer is welcome to call [redacted] at [redacted] to see if there is another way to have resolution but we cannot install a used part into an appliance-Thanks [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]