Gonzalez Basement Waterproofing, LLC

Consumer update:Jan11, 2015Case # [redacted] MrGonzalez called Jan3rd and we spoke about my complaintHe apologized and said his phone lines were not working properly and many people had problems trying to reach himHe gave me his new numbers and said he would be happy to come back and fix the drainage issueHe also said there are different ways of running drainage water out of a houseHis workers came to my house Thursday Jan8, and fixed the problem by tying the drain in with the sewerI ran water through the washing machine to make sure the water didn't empty onto my lawn and it didn'tIt is connected to the sewer nowMrGonzalez also said he doesn't give the paper work concerning sump pumps to customers because he doesn't want them trying to repair them if something happens which voids the warrantyHe said the sump pump has a year's warranty and to call him if something happens to itHe even called his electrician to come and wire it correctly for meI am pleased with the repair and thank you for sending the letter to him and getting this solved.His new numbers for your files : 654-4154, 752-6312, 258-8857*Thank you again, [redacted]

Consumer update:Jan. 11, 2015Case #[redacted]Mr. Gonzalez called Jan. 3rd and we spoke about my complaint. He apologized and said his phone lines were not working properly and many people had problems trying to reach him. He gave me his new numbers and said he would be happy to come back and fix the...

drainage issue. He also said there are different ways of running drainage water out of a house. His workers came to my house Thursday Jan. 8, 2015 and fixed the problem by tying the drain in with the sewer. I ran water through the washing machine to make sure the water didn't empty onto my lawn and it didn't. It is connected to the sewer now. Mr. Gonzalez also said he doesn't give the paper work concerning sump pumps to customers because he doesn't want them trying to repair them if something happens which voids the warranty. He said the sump pump has a year's warranty and to call him if something happens to it. He even called his electrician to come and wire it correctly for me. I am pleased with the repair and thank you for sending the letter to him and getting this solved.His new numbers for your files : 654-4154, 752-6312, 258-8857*Thank you again,[redacted]