[redacted]
[redacted]
[redacted]
[redacted] Dear [redacted]: I have looked over the claims made by the...
above customer. This is the first I have heard of any of this. I do see that there were two deliveries made in the last year, so I am confused as to why they say they have not done business with us in two years. As for the service contract, the service contracts automatically bill at the time of renewal. Going back into our records, this account has held an active service contract with us since before 1998. The contract has automatically renewed every single year on the same exact date. I have no problem removing the contract for the above address and closing the account. The customer must just understand that we will no longer be providing service for them. They cannot call us if their system breaks down or if they run out of oil. After the service contract is credited out they will have a zero balance. If you have any further questions, please give me a call at ###-###-####. Thank you. Sincerely,[redacted]
[redacted]Rucci Energy###-###-####[redacted]
[redacted]
To Whom It May Concern:As of the date of the last responce this account has been closed, the service contract has been credited out, and the account has a zero balance. I have attached a copy of the account to show that everything stated has been taken care of. As stated in my prior responce, please note that if there is ever a service issue, we will not respond due to the fact that this account is no longer active. Please let me know if you have any further question or concerns. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resol
The ONLY reason 2 deliveries were made this winter was because the state of New York made an error in the HEAP application filed. The HEAP benefit was to go to my new oil provider. [redacted] in Rucci office was well aware of this. Still I am being billed for furnace cleaning that NEVER took place and this week got a notice my contract was being renewed and added to my bill---I OWE NOTHING TO RUCCI OIL. In order to end this dispute ---I want to be permanently removed from Rucci customer list and have in writing NO balance is due..
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Dear [redacted]: I have looked over the claims made by the...
above customer. This is the first I have heard of any of this. I do see that there were two deliveries made in the last year, so I am confused as to why they say they have not done business with us in two years. As for the service contract, the service contracts automatically bill at the time of renewal. Going back into our records, this account has held an active service contract with us since before 1998. The contract has automatically renewed every single year on the same exact date. I have no problem removing the contract for the above address and closing the account. The customer must just understand that we will no longer be providing service for them. They cannot call us if their system breaks down or if they run out of oil. After the service contract is credited out they will have a zero balance. If you have any further questions, please give me a call at ###-###-####. Thank you. Sincerely,[redacted]
[redacted]Rucci Energy###-###-####[redacted]
[redacted]
To Whom It May Concern:As of the date of the last responce this account has been closed, the service contract has been credited out, and the account has a zero balance. I have attached a copy of the account to show that everything stated has been taken care of. As stated in my prior responce, please note that if there is ever a service issue, we will not respond due to the fact that this account is no longer active. Please let me know if you have any further question or concerns. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resol
The ONLY reason 2 deliveries were made this winter was because the state of New York made an error in the HEAP application filed. The HEAP benefit was to go to my new oil provider. [redacted] in Rucci office was well aware of this. Still I am being billed for furnace cleaning that NEVER took place and this week got a notice my contract was being renewed and added to my bill---I OWE NOTHING TO RUCCI OIL. In order to end this dispute ---I want to be permanently removed from Rucci customer list and have in writing NO balance is due..
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]