Good As New Electronics

The customer ordered the item, a large item, and refused it because they could not afford to buy it We processed their refund less original shipping costs, return shipping costs, and a 15% restocking fee per our policy The refund is correct and should be considered final

The item returned was not defective, and thus our original shipping costs and a 15% restocking fee were deducted from their refund, which was quoted to them prior to their return The refund is correct and should be considered final The item was refurbished, but this is the same quality screen as a new TV of the same model The customer was just not happy with the product and wanted to return it, which is the definition of buyer's remorse, which is why our return policy was applied as it was

The customer referred to [redacted] Retail's policy, not our stores policy as a merchant on their site. Once again, the refund is correct and should be considered final per our policy.

Complaint: [redacted] I am rejecting this response because: the item was nonfunctional from the beginning and I have the video recording to prove itIf it was not a scam operation they would have asked for proof of my claimI will get s full refund and that is final, as you guys say Sincerely, [redacted]

The reason we are not willing to replace the TV is because the customer is unwilling to return the TV they received from us.We have sent *** to pickup the item from the customer on multiple occasions under *** tracking number ***, but they refuse to accommodate the pickup and
tender the package to ***. We can replace or refund the order for the customer if they simply just return the TV back to us with our *** call tag pickup

Complaint: ***
I am rejecting this response because: Its irrelevant I can compare any businesses I want to compare All I can say is that you place the burden on your customer The fault was between you and *** If you are in my situation, will you pay for almost $for something you did not received nor used? Be considerate of other people especially your customer We tried to resolve the issue with you We even asked you to re-ship the package, so dont tell us it's buyer's remorse
Sincerely,
*** ***

The customer returned the item for remorse purposes for a refund less our original shipping costs and a 15% restocking fee The refund is correct and final

We sent the customer a return label out via regular mail for the customer to return the first TV per the customers request We were extremely helpful and polite to the customer in assisting them with the issue They ordered the second TV as they mentioned (because we cannot ship a
replacement until we receive the defective merchandise back and the customer did not want to wait), and we marked the customer's first order to receive a full refund Instead of contacting us again when they had a problem with their second order, they immediately complained to *** and ***, which is how we were then notified of the issue We have sent the customer return authorization to return the second TV for a refund, subject to inspection, and the customer has not used our label to return the first TV as of yet We are not willing to send them a return label to return the second product because of their behavior When both products are returned and inspected, we will be issuing full refunds on both orders.Please let us know if you have any questions or need us to do anything.Thanks for your support in resolving this issue.Regards,***

my behavior? I paid for merchandise and received a broken tv, then received the wrong tv Why would I deal with this company after he told me they would not pay for shipping and charge a restocking fee for their mistake *** is the only way to get this resolved Thanks god I bought from them and have my purchase backed by there a-z warranty My advice, dont believe this guy read all the reviews of the headaches and time wasted with this *** outfit.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Again, The customer ordered a *** sound bar and we sent them exactly what they ordered They are confused about the part numbers listed on the item, and refuse to listen to us or call *** for verification They received exactly what they ordered They have been abusing our employees with abusive language during phone calls

Initial Business Response /* (1000, 6, 2015/10/09) */
The customer ordered a Panasonic KX-TG433SK cordless phones system for less than $50, which is a fifth of the cost of any three handset 2-line phone system on the market. The customer was sent the correct item, and we have sent them return...

authorization to return the item for a full refund. The item has not been returned.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ordered a "refurbished" TWO LINE phone system as it was advertised on their sales page. (I have proof) I received a refurbished ONE LINE phone system , and paid more for it than if purchased brand new from my local Costco.I asked for RMA but was told I would have to pay shipment. THE FULL REFUND FOR THEIR DECEPTIVE MARKETING PRACTICES DOES NOT COVER SHIPPING! I kept the item so that I have proof. I intent to take them to court
I will provide theit sales page and the emails if needed but I'm writing this pesponse on my phone and cannot submit the documents at the moment

The customer returned the item because they said it did not power on.  The item they returned did power on, and otherwise worked properly.  Therefore, they were issued a refund less our original shipping costs, and a 15% restocking fee per our policy.  The refund is correct per our...

policy and should be considered final.

The refund was less our original shipping costs, return shipping costs, and a 15% restocking fee per our policy.  The customer is provided the tracking number with their order and [redacted] made three delivery attempts.  The refund is correct and should be considered final.

The customer returned the item because they said it did not power on.  The item they returned did power on, and otherwise worked properly.  Therefore, they were issued a refund less our original shipping costs, and a 15% restocking fee per our policy.  The refund is correct per our policy and should be considered final.

The customer ordered the item, a large item, and refused it because they could not afford to buy it.  We processed their refund less original shipping costs, return shipping costs, and a 15% restocking fee per our policy.  The refund is correct and should be considered final.

Complaint: [redacted]
I am rejecting this response because: I can only say this is 2016. No one would ever accept the quality of the TV in question as not defective. I know we will never see the TV again to have a independent review of "defective and not defective". Just because a business writes a full page disclaimer of any responsibility for the "quality" of their product does not relieve them of the moral responsibility. My only remorse is choosing the wrong business to buy from.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the item was nonfunctional from the beginning and I have the video recording to prove it. If it was not a scam operation they would have asked for proof of my claim. I will get s full refund and that is final, as you guys say...
Sincerely,
[redacted]

The item returned was not defective, and thus our original shipping costs and a 15% restocking fee were deducted from their refund, which was quoted to them prior to their return.  The refund is correct and should be considered final.  The item was refurbished, but this is the same quality...

screen as a new TV of the same model.  The customer was just not happy with the product and wanted to return it, which is the definition of buyer's remorse, which is why our return policy was applied as it was.

The customer ordered a [redacted] sound bar and we sent them exactly what they ordered.  They are confused about the part numbers listed on the item, and refuse to listen to us or call [redacted] for verification.  They received exactly what they ordered.  They have been abusing our...

employees with abusive language during phone calls.

Complaint: [redacted]
I am rejecting this response because: it is completly false. I am not confused about the model numbers. I received a completely different model. Business is purposefully sending different items to buyers in order to charge restocking fees
Sincerely,
[redacted]