Good Deals

I received a letter in the mail regarding a complaint made by *** ***. The customer came in to purchase a sofa and refrigerator at my store Good Deals on 10/08/The customer was aware that everything sold in our store is open box scratch and a dent with a 1year warrantyWe
finalized the deal threw *** *** ***I told *** that if he had any problems to please give us a call so we could send one of our techs outThe customer took his items the day of purchase and decided that he would install it himselfA few days later the customer called and said that he flipped the sofa over and saw that there was a bent bracket and wanted us to pick it upWe had asked the customer if he wanted us to fix it he said he didn't believe it was fixable so he asked us to pick it upWe called *** cell phone number *** so we can schedule a time for pick up and he asked us to call his spouse *** so we can arrange a time that worked for herOur repair guy spoke to the wife and was able to coordinate a day for pick upWhen I inspected the sofa there was nothing wrong with itIn fact it is still under my possessionThe customer then called back this time reguarding the refrigerator he had purchased the customer had stated that the ice maker was not workingWe then had a repair guy go out to look at itMy repair guy replaced the icemaker and asked the customer if he would keep an eye on it for hours and if it did not work to let us knowThe customer states that he tried calling the store and no one answered*** walked in a Monday afternoon and made me aware that he had not yet been called back I told him I would take care of itAfter a few attempts of calling I finally got a hold of his wife to schedule another day for the repair guy to go out againThe second time he went out he replaced the valve and he unkinked a hose by pulling the unit out of it cramped up areaI told *** that if it did not work this last time I would replace this fridge for a new oneA few days later I then receive a call from *** *** *** and was told that Mr*** had submitted a complaint the representative on the phone asked if we can come up with a solution and I told him yes because I had already told the customer that I would give him a new fridgeAfter that we attempted to call the customer to follow up but our calls where being forwarded straight to voicemailI attempted to call on my person cell still no answerI also tried calling his wife and no one would answerI two have a call log or my attempted callsFinally the customer calls back on Tuesday October my wife answered the phone she stated that Mr*** called he said that he had purchased two items from us a sofa and a refrigeratorHe mentioned that the bracket on the sofa was damaged and that after a few attempts of sending a repair guy out that his fridge is still not working my wife told him on the phone that we have been calling him and his wife so we can exchange the item for a new oneMy wife also stated that the calls where being forwardedCustomer told my wife to come pick up your st my wife them told the customer that she would not tolerate his fowl language and she asked the customer to come into the store so we can resolve the problemThe customer continued to curse on the phone so she hung upAbout an hour later the customer left us a bad review with fowl language on our *** Good Deals pageThat was the last we herd from him. Cheers, *** ***