We have reviewed our records and would like to submit the following response: Ms*** defaulted on her contracted opened 5/23/ Several attempts were made to contact Ms [redacted] and collect her delinquent payments Ms*** at times would make arrangements to pay on her account, however failed to do so agreed Due to non payment, repossession process/order was placed on Ms [redacted] account Below is Ms***' payment history: Payment Due date: Amount: 6/18/ $191.237/2/ $191.237/16/ $191.237/30/ $191.238/13/ $191.238/27/ $191.239/10/ $191.23Total: $1,Payments received: 7/13/ $Ms [redacted] was delinquent $and we repossessed our collateral on 9/13/ We are willing to work with Ms [redacted] to reinstate her account and redeem the unit back upon her ability to bring the account to a current status and payment of any fees surrounding the repossession Thank you, Chris M***Director Loan ServicingAuto Action GroupTio Rico Te Ayuda (ANFS Inc)Direct: ###-###-####Fax: ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I don't understand why they think it's okay to sell a vehicle with prior accidents without telling the purchaserThe reason this wasn't disclosed is there would have not been a saleNo one in their right mind would have paid over 12,for a vehicle that had been in one accident let alone with admitted frame damage from the auction place they purchased it fromThis is not a claim on a whim I do have documents submitted to me via the insurance company on the birth of the vehicle, to all prior accidents, to the auction disclosing the frame damage before purchase, to the sale of that vehicle
3/5/- called [redacted] and told him horn is still not workingHe stated "They have to order a new one and will let me know when it is avail to bring in" 8/31/- Brought my car in for svc [redacted] was not thereI then wrote [redacted] a page ltr asking why I was never called when the horn was rcvd to come in & have it replaced12/27/- I never disagreed to the ins what was not explained to me was that the ins I was paying for WAS NOT ins that is held up to AZ guidelinesIf I had any issues with it or seen any diff I would have discontinued my ins with them a long time before & got my own that will require me not to have gotten my registration suspended2/24/- Cust did not understand why the car was sold in the condition it wasOn the ppwk it clearly states in their contract that this car was not in ANY prior accidents or have any ins claims against itThe pprwk was put as None and the other contract they made me come in to sign it shows N/A 2/27/- Customer went down to the off after being ignored & only being transferred back & forth to the pymt ctrI spoke with GlenHe verbally told me that it is nothing he can do for me & try to point me in the direction of their ins dept & their mvd dept & when asked if he knew that they sold a car in the condition the title states it is in and/or from my calls and he states "WE DO NOT LOOK AT THE TITLES WHEN PURCHASING OR SELLING THE VEHICLES" I stated that is all I wanted him to admit toStill have not received any phone calls from this company to see why I do not have my emissions and/or tags as of today2/- I did cancel my recurring payments after pulling my credit reportThey are not reprtng any of my pmts to the credit bureauAlso I found that they have this particular car loan listed as of a repo on my credit TIMES and then an open car loan in good standingIf I never pulled the report I would not have known about the repo they have listed under my acct with the car I am currently driving
I have received the refund check and will consider my original complaint resolvedHowever, I would like it to be known by AutoNow that after calling in for payoff on 8/29, I called in two more times for updated payoff information.I was misquoted on one of those calls by nearly $600, then, it was admitted that the GPS fee was never addedI feel that AutoNow should coach their employees on this matter
In response to complaint filed by [redacted] dated 6/10/16, the following response is submitted: We have reviewed our records and interactions with Mr [redacted] and have found at no time have any of our employees conducted themselves in a unprofessional manner In most interactions with Mr [redacted] , he has been aggressive with our representatives and has stated that he is not going to deal with our company or we must not know who he is He has advised us that he will record all conversations, and will set up any employee who contacts him to violate FDCPA and sue us Due to Mr [redacted] 's actions and requests, we will consider his account as a cease and desist and will have no contact with him in regards to his account Our company will reserve the right to act accordingly per his contract and within law, due to any late or missed payments made by Mr [redacted] We ask that Mr [redacted] review his contract, follows the agreed payment structure per his contract and any contact from Mr [redacted] going forward should be in writing to our company due to his recent request and indication that of setting up employees to be sued Thank you, Chris Minns Director Loan Servicing (ANFS Inc) Direct: [redacted] Fax: 602-345-
We have requested the title from the StateThe title is not restored salvageWe will be contacting MsAndrade to pick up her title when it arrives and also submit a copy once we receive it
I have reached out to Miss P*** on two separate occasions last week asking for supporting documentation from her insurance company and MVD that would substantiate her complaintShe has promised on both occasions to email the information to meI have yet to receive themWe are not able to help any further until the documents are received but would be glad to revisit this issue when providedI did speak to her about her credit report and she stated she misread the report, to my knowledge that part of the complaint is resolvedThank you for the opportunity to respond to this issue. Paul C***Director of Sales###-###-####
After review of this file we find: 09-09-Mr*** purchased unit 12-22-Mr*** entered our Service Department stating that that the unit keeps overheating and could not drive unit. Was told it needed head gasketsAfter diagnoses from our shop we found a
failing frost plugTransmission was removed to access and replace the plug and vehicle was returned to Mr***He was charged $deductible to repair 03-09-he returned stating vehicle is overheating and we found that Mr*** had a radiator installed but the hoses were installed incorrectly and leaked all coolantWe adjusted and tightened the hoses then pressure tested the system which tested goodHe was only charged for the tow of $ 03-14-Mr*** called Customer Service upset about overheating againIn a goodwill effort, we towed the vehicle into True fix at no charge and looked at the issue. The issue was Overheating, coolant leaked out Found radiator fan not working correctly and radiator cap not holding pressureR&R radiator fan assembly and radiator cap which corrected the issueHe was not charged for the tow or repair Mr*** was advised that we would help him get his loan back on track and in good standing. he made pmts on 3/to qualify for assistance, we moved payment to the end of the loan to bring his account current. His next car pmt was due on 4/8. He has made no further payments on the loan 05-18-check for leaking transmission fluidFound transmission cooler return line ruptured, replaced line and topped off transmission fluid Service was completed and Mr*** was attempting to pick up the unit without making any sort of past due payments. He was advised that we were not releasing the unit without him making payments towards the delinquent amount on his loan. He is currently past due payments in the amount of $ Thank you for the opportunity to respond to this complaint
The vehicle was purchased on 2/25/16, the call from Mr *** about the vehicle having mechanical issues occurred on 3/2/17. The warranty provided by the dealership is for months. The warranty was in fact expired and Mr *** is responsible for repairs and maintenance. All of the warranty coverage are explained in the executed documents provided to Mr *** at point of sale
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have requested the title from the State. The title is not restored salvage. We will be contacting Ms. Andrade to pick up her title when it arrives and also submit a copy once we receive it.
We have reviewed our records and would like to submit the following response: Ms. [redacted] defaulted on her contracted opened 5/23/16. Several attempts were made to contact Ms. [redacted] and collect her delinquent payments. Ms. [redacted] at times would make arrangements to pay...
on her account, however failed to do so agreed. Due to non payment, repossession process/order was placed on Ms. [redacted] account. Below is Ms. [redacted]' payment history: Payment Due date: Amount: 6/18/16 ...⇄$191.237/2/16 �...⇄$191.237/16/16 ...⇄$191.237/30/16 ...⇄$191.238/13/16 ...⇄$191.238/27/16 ...⇄$191.239/10/16 ...⇄ $1,338.61 Payments received: 7/13/16 �...⇄ $200.00 Ms. [redacted] was delinquent $1138.61 and we repossessed our collateral on 9/13/16. We are willing to work with Ms. [redacted] to reinstate her account and redeem the unit back upon her ability to bring the account to a current status and payment of any fees surrounding the repossession. Thank you, Chris M[redacted]Director Loan ServicingAuto Action GroupTio Rico Te Ayuda (ANFS Inc)Direct: ###-###-####Fax: ###-###-####
I have received the refund check and will consider my original complaint resolved. However, I would like it to be known by AutoNow that after calling in for payoff on 8/29, I called in two more times for updated payoff information.I was misquoted on one of those calls by nearly $600, then, it was admitted that the GPS fee was never added. I feel that AutoNow should coach their employees on this matter.
3/5/16 - called [redacted] and told him horn is still not working. He stated "They have to order a new one and will let me know when it is avail to bring in" 8/31/16 - Brought my car in for svc [redacted] was not there. I then wrote [redacted] a 6 page ltr asking why I was never called when the horn was rcvd to come in & have it replaced. 12/27/16 - I never disagreed to the ins what was not explained to me was that the ins I was paying for WAS NOT ins that is held up to AZ guidelines. If I had any issues with it or seen any diff I would have discontinued my ins with them a long time before & got my own that will require me not to have gotten my registration suspended. 2/24/17 - Cust did not understand why the car was sold in the condition it was. On the ppwk it clearly states in their contract that this car was not in ANY prior accidents or have any ins claims against it. The pprwk was put as None and the other contract they made me come in to sign it shows N/A 2/27/17 - Customer went down to the off after being ignored & only being transferred back & forth to the pymt ctr. I spoke with Glen. He verbally told me that it is nothing he can do for me & try to point me in the direction of their ins dept & their mvd dept & when asked if he knew that they sold a car in the condition the title states it is in and/or from my calls and he states "WE DO NOT LOOK AT THE TITLES WHEN PURCHASING OR SELLING THE VEHICLES" I stated that is all I wanted him to admit to. Still have not received any phone calls from this company to see why I do not have my emissions and/or tags as of today. 2/28 - I did cancel my recurring payments after pulling my credit report. They are not reprtng any of my pmts to the credit bureau. Also I found that they have this particular car loan listed as of a repo on my credit 5 TIMES and then an open car loan in good standing. If I never pulled the report I would not have known about the repo they have listed under my acct with the car I am currently driving.
We have contacted Mr[redacted] and asked him to come into our office in order to resolve this. He and his son have signed the necessary documents in order to remove his son from the title. Both parties are satisfied with the agreement. Please let me know if you have any further...
questions. Chris M[redacted]Auto Now Financial Services [redacted]
After review of this file we find the facts as stated below. 02-25-2016 Mr. [redacted] purchased unit 03-14-2016 Mr. [redacted] entered our Service Department with a check engine light and pulsating brakes. We replaced and good willed brake pads, rotors, and 8 spark plugs, due to short...
time owning the vehicle and had only put 988 miles on unit up to this point. Service ticket attached. This is the only service record we have of the customer coming into get service work done. 03-02-2017 Mr. [redacted] called Customer Service and stated his vehicle was having mechanical issues and he was stranded in Las Vegas. He was informed at that time by a Customer Service Representative that he is responsible for the vehicle as he had owned vehicle for over 1 year (warranty had expired) and he had exceeded mileage coverage period. We advised him we may be able to help him with repairs but he must get the vehicle back to our Service Dept in Phoenix. 03-07-2017 Mr. [redacted] told Customer Service to go get the vehicle as he will not be paying for it. 06-01-2017 Repossession processed as per as per retail installment contract signed by Mr. [redacted] at the time of sale. Vehicle was sold to repair shop in Las Vegas due to substantial storage fees. Proceeds from the sale were applied to the customer's account. 01-13-2018 We checked collection notes for the account and no mention of mechanical issues to any Customer Service Representative at any time other than when he informed us that he was stranded in Las Vegas. From the facts listed above we see no wrong doing by Auto Now Financial Services. If the customer has any other supporting documentation, we would be glad to take another look at this complaint. Thank you for the opportunity to respond to this issue. Tell us why here...
I do not accept because we where still not over the mileage which was 15,000 miles and we where still in the one year warranty range and it says that they could tow the vehicle for $85.00 which was in contract as well which they did not offer or gauratee which was in the contract and how can this business still sale this vehicle and then put it on my credit report not only mines but my wife's as well that's $20,000 dollars which is more than the vehicle was sold for. How is that possible? And like I said the car broke down so how can they even place it on our credit when we advise the business to come get the vehicle and it would just be a repossession
I don't understand why they think it's okay to sell a vehicle with 3 prior accidents without telling...
the purchaser..... The reason this wasn't disclosed is there would have not been a sale. No one in their right mind would have paid over 12,000.00 for a vehicle that had been in one accident let alone 3 with admitted frame damage from the auction place they purchased it from. This is not a claim on a whim I do have documents submitted to me via the insurance company on the birth of the vehicle, to all 3 prior accidents, to the auction disclosing the frame damage before purchase, to the sale of that vehicle.
We have reviewed our records and would like to submit the following response: Ms*** defaulted on her contracted opened 5/23/ Several attempts were made to contact Ms [redacted] and collect her delinquent payments Ms*** at times would make arrangements to pay on her account, however failed to do so agreed Due to non payment, repossession process/order was placed on Ms [redacted] account Below is Ms***' payment history: Payment Due date: Amount: 6/18/ $191.237/2/ $191.237/16/ $191.237/30/ $191.238/13/ $191.238/27/ $191.239/10/ $191.23Total: $1,Payments received: 7/13/ $Ms [redacted] was delinquent $and we repossessed our collateral on 9/13/ We are willing to work with Ms [redacted] to reinstate her account and redeem the unit back upon her ability to bring the account to a current status and payment of any fees surrounding the repossession Thank you, Chris M***Director Loan ServicingAuto Action GroupTio Rico Te Ayuda (ANFS Inc)Direct: ###-###-####Fax: ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I don't understand why they think it's okay to sell a vehicle with prior accidents without telling the purchaserThe reason this wasn't disclosed is there would have not been a saleNo one in their right mind would have paid over 12,for a vehicle that had been in one accident let alone with admitted frame damage from the auction place they purchased it fromThis is not a claim on a whim I do have documents submitted to me via the insurance company on the birth of the vehicle, to all prior accidents, to the auction disclosing the frame damage before purchase, to the sale of that vehicle
3/5/- called [redacted] and told him horn is still not workingHe stated "They have to order a new one and will let me know when it is avail to bring in" 8/31/- Brought my car in for svc [redacted] was not thereI then wrote [redacted] a page ltr asking why I was never called when the horn was rcvd to come in & have it replaced12/27/- I never disagreed to the ins what was not explained to me was that the ins I was paying for WAS NOT ins that is held up to AZ guidelinesIf I had any issues with it or seen any diff I would have discontinued my ins with them a long time before & got my own that will require me not to have gotten my registration suspended2/24/- Cust did not understand why the car was sold in the condition it wasOn the ppwk it clearly states in their contract that this car was not in ANY prior accidents or have any ins claims against itThe pprwk was put as None and the other contract they made me come in to sign it shows N/A 2/27/- Customer went down to the off after being ignored & only being transferred back & forth to the pymt ctrI spoke with GlenHe verbally told me that it is nothing he can do for me & try to point me in the direction of their ins dept & their mvd dept & when asked if he knew that they sold a car in the condition the title states it is in and/or from my calls and he states "WE DO NOT LOOK AT THE TITLES WHEN PURCHASING OR SELLING THE VEHICLES" I stated that is all I wanted him to admit toStill have not received any phone calls from this company to see why I do not have my emissions and/or tags as of today2/- I did cancel my recurring payments after pulling my credit reportThey are not reprtng any of my pmts to the credit bureauAlso I found that they have this particular car loan listed as of a repo on my credit TIMES and then an open car loan in good standingIf I never pulled the report I would not have known about the repo they have listed under my acct with the car I am currently driving
I have received the refund check and will consider my original complaint resolvedHowever, I would like it to be known by AutoNow that after calling in for payoff on 8/29, I called in two more times for updated payoff information.I was misquoted on one of those calls by nearly $600, then, it was admitted that the GPS fee was never addedI feel that AutoNow should coach their employees on this matter
In response to complaint filed by [redacted] dated 6/10/16, the following response is submitted: We have reviewed our records and interactions with Mr [redacted] and have found at no time have any of our employees conducted themselves in a unprofessional manner In most interactions with Mr [redacted] , he has been aggressive with our representatives and has stated that he is not going to deal with our company or we must not know who he is He has advised us that he will record all conversations, and will set up any employee who contacts him to violate FDCPA and sue us Due to Mr [redacted] 's actions and requests, we will consider his account as a cease and desist and will have no contact with him in regards to his account Our company will reserve the right to act accordingly per his contract and within law, due to any late or missed payments made by Mr [redacted] We ask that Mr [redacted] review his contract, follows the agreed payment structure per his contract and any contact from Mr [redacted] going forward should be in writing to our company due to his recent request and indication that of setting up employees to be sued Thank you, Chris Minns Director Loan Servicing (ANFS Inc) Direct: [redacted] Fax: 602-345-
We have requested the title from the StateThe title is not restored salvageWe will be contacting MsAndrade to pick up her title when it arrives and also submit a copy once we receive it
I have reached out to Miss P*** on two separate occasions last week asking for supporting documentation from her insurance company and MVD that would substantiate her complaintShe has promised on both occasions to email the information to meI have yet to receive themWe are not able to help any further until the documents are received but would be glad to revisit this issue when providedI did speak to her about her credit report and she stated she misread the report, to my knowledge that part of the complaint is resolvedThank you for the opportunity to respond to this issue. Paul C***Director of Sales###-###-####
After review of this file we find: 09-09-Mr*** purchased unit 12-22-Mr*** entered our Service Department stating that that the unit keeps overheating and could not drive unit. Was told it needed head gasketsAfter diagnoses from our shop we found a
failing frost plugTransmission was removed to access and replace the plug and vehicle was returned to Mr***He was charged $deductible to repair 03-09-he returned stating vehicle is overheating and we found that Mr*** had a radiator installed but the hoses were installed incorrectly and leaked all coolantWe adjusted and tightened the hoses then pressure tested the system which tested goodHe was only charged for the tow of $ 03-14-Mr*** called Customer Service upset about overheating againIn a goodwill effort, we towed the vehicle into True fix at no charge and looked at the issue. The issue was Overheating, coolant leaked out Found radiator fan not working correctly and radiator cap not holding pressureR&R radiator fan assembly and radiator cap which corrected the issueHe was not charged for the tow or repair Mr*** was advised that we would help him get his loan back on track and in good standing. he made pmts on 3/to qualify for assistance, we moved payment to the end of the loan to bring his account current. His next car pmt was due on 4/8. He has made no further payments on the loan 05-18-check for leaking transmission fluidFound transmission cooler return line ruptured, replaced line and topped off transmission fluid Service was completed and Mr*** was attempting to pick up the unit without making any sort of past due payments. He was advised that we were not releasing the unit without him making payments towards the delinquent amount on his loan. He is currently past due payments in the amount of $ Thank you for the opportunity to respond to this complaint
The vehicle was purchased on 2/25/16, the call from Mr *** about the vehicle having mechanical issues occurred on 3/2/17. The warranty provided by the dealership is for months. The warranty was in fact expired and Mr *** is responsible for repairs and maintenance. All of the warranty coverage are explained in the executed documents provided to Mr *** at point of sale
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have requested the title from the State. The title is not restored salvage. We will be contacting Ms. Andrade to pick up her title when it arrives and also submit a copy once we receive it.
We have reviewed our records and would like to submit the following response: Ms. [redacted] defaulted on her contracted opened 5/23/16. Several attempts were made to contact Ms. [redacted] and collect her delinquent payments. Ms. [redacted] at times would make arrangements to pay...
on her account, however failed to do so agreed. Due to non payment, repossession process/order was placed on Ms. [redacted] account. Below is Ms. [redacted]' payment history: Payment Due date: Amount: 6/18/16 ...⇄ $191.237/2/16 �...⇄ $191.237/16/16 ...⇄ $191.237/30/16 ...⇄ $191.238/13/16 ...⇄ $191.238/27/16 ...⇄ $191.239/10/16 ...⇄ $1,338.61 Payments received: 7/13/16 �...⇄ $200.00 Ms. [redacted] was delinquent $1138.61 and we repossessed our collateral on 9/13/16. We are willing to work with Ms. [redacted] to reinstate her account and redeem the unit back upon her ability to bring the account to a current status and payment of any fees surrounding the repossession. Thank you, Chris M[redacted]Director Loan ServicingAuto Action GroupTio Rico Te Ayuda (ANFS Inc)Direct: ###-###-####Fax: ###-###-####
I have received the refund check and will consider my original complaint resolved. However, I would like it to be known by AutoNow that after calling in for payoff on 8/29, I called in two more times for updated payoff information.I was misquoted on one of those calls by nearly $600, then, it was admitted that the GPS fee was never added. I feel that AutoNow should coach their employees on this matter.
3/5/16 - called [redacted] and told him horn is still not working. He stated "They have to order a new one and will let me know when it is avail to bring in" 8/31/16 - Brought my car in for svc [redacted] was not there. I then wrote [redacted] a 6 page ltr asking why I was never called when the horn was rcvd to come in & have it replaced. 12/27/16 - I never disagreed to the ins what was not explained to me was that the ins I was paying for WAS NOT ins that is held up to AZ guidelines. If I had any issues with it or seen any diff I would have discontinued my ins with them a long time before & got my own that will require me not to have gotten my registration suspended. 2/24/17 - Cust did not understand why the car was sold in the condition it was. On the ppwk it clearly states in their contract that this car was not in ANY prior accidents or have any ins claims against it. The pprwk was put as None and the other contract they made me come in to sign it shows N/A 2/27/17 - Customer went down to the off after being ignored & only being transferred back & forth to the pymt ctr. I spoke with Glen. He verbally told me that it is nothing he can do for me & try to point me in the direction of their ins dept & their mvd dept & when asked if he knew that they sold a car in the condition the title states it is in and/or from my calls and he states "WE DO NOT LOOK AT THE TITLES WHEN PURCHASING OR SELLING THE VEHICLES" I stated that is all I wanted him to admit to. Still have not received any phone calls from this company to see why I do not have my emissions and/or tags as of today. 2/28 - I did cancel my recurring payments after pulling my credit report. They are not reprtng any of my pmts to the credit bureau. Also I found that they have this particular car loan listed as of a repo on my credit 5 TIMES and then an open car loan in good standing. If I never pulled the report I would not have known about the repo they have listed under my acct with the car I am currently driving.
We have contacted Mr[redacted] and asked him to come into our office in order to resolve this. He and his son have signed the necessary documents in order to remove his son from the title. Both parties are satisfied with the agreement. Please let me know if you have any further...
questions. Chris M[redacted]Auto Now Financial Services [redacted]
After review of this file we find the facts as stated below. 02-25-2016 Mr. [redacted] purchased unit 03-14-2016 Mr. [redacted] entered our Service Department with a check engine light and pulsating brakes. We replaced and good willed brake pads, rotors, and 8 spark plugs, due to short...
time owning the vehicle and had only put 988 miles on unit up to this point. Service ticket attached. This is the only service record we have of the customer coming into get service work done. 03-02-2017 Mr. [redacted] called Customer Service and stated his vehicle was having mechanical issues and he was stranded in Las Vegas. He was informed at that time by a Customer Service Representative that he is responsible for the vehicle as he had owned vehicle for over 1 year (warranty had expired) and he had exceeded mileage coverage period. We advised him we may be able to help him with repairs but he must get the vehicle back to our Service Dept in Phoenix. 03-07-2017 Mr. [redacted] told Customer Service to go get the vehicle as he will not be paying for it. 06-01-2017 Repossession processed as per as per retail installment contract signed by Mr. [redacted] at the time of sale. Vehicle was sold to repair shop in Las Vegas due to substantial storage fees. Proceeds from the sale were applied to the customer's account. 01-13-2018 We checked collection notes for the account and no mention of mechanical issues to any Customer Service Representative at any time other than when he informed us that he was stranded in Las Vegas. From the facts listed above we see no wrong doing by Auto Now Financial Services. If the customer has any other supporting documentation, we would be glad to take another look at this complaint. Thank you for the opportunity to respond to this issue. Tell us why here...
We have reached out to Ms. [redacted] and have scheduled a tentative meeting at our office in order to reach a resolution in this matter.
I do not accept because we where still not over the mileage which was 15,000 miles and we where still in the one year warranty range and it says that they could tow the vehicle for $85.00 which was in contract as well which they did not offer or gauratee which was in the contract and how can this business still sale this vehicle and then put it on my credit report not only mines but my wife's as well that's $20,000 dollars which is more than the vehicle was sold for. How is that possible? And like I said the car broke down so how can they even place it on our credit when we advise the business to come get the vehicle and it would just be a repossession
I don't understand why they think it's okay to sell a vehicle with 3 prior accidents without telling...
the purchaser..... The reason this wasn't disclosed is there would have not been a sale. No one in their right mind would have paid over 12,000.00 for a vehicle that had been in one accident let alone 3 with admitted frame damage from the auction place they purchased it from. This is not a claim on a whim I do have documents submitted to me via the insurance company on the birth of the vehicle, to all 3 prior accidents, to the auction disclosing the frame damage before purchase, to the sale of that vehicle.