Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowIt’s a good step forward, but I fully expect the full amount of estimate to be paid by this company!
Regards,
*** ***
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We recently contracted this mover,
The price ended up verry high for the size move souly do to lack of effort on employees behalf, what I could have done alone in half the time took much longer do to poor attitude and lack of respect, not to metion the rudness of one of the two movers
Poor, overpriced service
Verry sad situation, employees had bad attitude and lack of work ethic,
Moving is stressful enough to deal with, bad attitudes and poor workmanship doesnt help
Revdex.com
Bryantswoods
Getzville NY
Attn: ***
In response to customer *** ***, we have agreed to replace the handle on her refrigerator model *** *** ***The problem was her items were put in
to storage at an different location than we are and did not have access to itShe was to call us at the office to advise us as to when her items would be moved out of the storage facility
As for the complaint of further items being damaged, we had not be made aware of anything other than the refrigerator being damaged, Customer had originally contacted us on August 27, and only claimed the refrigerator when she contacted our customer service agent in the officeWe would like it noted that we did not move her belongs out of storage into her final destination
We are more than willing to do what is needed to repair the refrigerator, we have already contact *** *** and have a location where we can get the replacement partsAll we need to know is what exact door was damaged so we can order the correct part for herOnce we are contact by Kristine Fisher with the exact door that was damaged, repairs will be scheduled
Sincerely, *** ** ***
Dear *** *** ***
I am writing in response to a claim I received via email on Monday December 21, 2015, with an assigned ID of ***
arial;">The customer (***) states that our team did not organize the goods stored in the storage unit properly and "essentially "dumped" the goods." I am writing to dispute this claim Upon arrival at the destination apartment in De Pere, Wisconsin, said customer realized the new apartment was smaller than originally anticipated and furniture that was originally meant to be placed in apartment had to now be placed in storage unit creating a limited amount of space in storage unit Said customer was present at time of storage unit being loaded, and the only specific request said customer had was that specific tote bins be placed in the front of storage unit, as they were per customer requestIf the customer had requested any other item be placed towards the front of the storage unit it would have been done, and given that the customer was present when storage unit was being loaded, all they would have had to do is say they wanted additional items placed towards the front of the unit, which the customer did not do Regarding their claim to make an aisle in the storage unit, as aforementioned, there was more furniture than originally anticipated that went into storage unit, per customer at time of arrival at final destination, that it would not be possible to "create an aisle and walkway" for the customer in the storage unit.
If you have any further questions or comments regarding this matter please feel free to contact me at my office Monday through Friday, 8:AM - 5:PM or via email.
Regards,
John F*
President
Good & Fair Carting & Moving
PO Box Kenmore, NY Phone: 716-876-Fax: 716-876-
Revdex.com
100 Bryantswoods
Amherst NY
Attn: [redacted]
We are in receipt of [redacted]'s claim #[redacted]. This was a long distance move to Kent, Ohio. Under [redacted], therefore, all claims are handled by...
them. A claim by the [redacted]'s was filed with [redacted] properly, Claim # [redacted].
At this point, we do not know the outcome, as this is reviewed by [redacted] Corporate claims department. What we do know is based on our paperwork and aft~r talking to the driver the inventory supports that she received her item #120 "Drop Lear Table" as checked off by [redacted] at the destination. The lamp shade would have been packed in a carton unless in obvious "Crushed" condition, there was no exception made at the
time of delivery. The cultivator "cracked housing", we would have no way of identifying an internal condition, and as for the entertainment center with the 3 scratches. Based on our Inventory of Condition Form filled out at origin location, we have it marked at item 63 with the condition marked as scratched front edge at the origin.
A copy of the Bill of Lading, Inventory Sheets, Delivery "Bingo Card" and claim notice from [redacted] Corporate is enclosed for your review. I can be reached at ###-###-#### should you need further clarification.
Sincerely,
[redacted]
November 9, 2016
We were assigned Jeff and Manny from Good & Fair Carting & Moving Co. to move our furniture locally. We were very pleased - they were very efficient, friendly and careful.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. The model number of my refrigerator is #[redacted] it is a Kenmore bottom freezer refrigerator. Both handles are scratched. FYI, [redacted] is not being honest about his desire to resolve this as I can prove by my phone records the numerous times I called Bekins and was ignored. I had even put a call into corporate and received a call from [redacted] absolutely beside himself that I called them. I will encourage all of my family, friends,business associates etc. to not use this company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it very hard to believe that any company would display such poor character. They are lying, lying, lying! I repeatedly asked both [redacted] and [redacted] about the supposed waiver for a customer to sign off on agreeing to potential damage to their home. They both denied that this waiver existed. Now they're stating I refused to sign a waiver that does not exist, so now it does???? Please find attached Good and Fair's "Property Damage Evaluation and Exception Report". This report indicates that the crew admits that they created the damage without my permission. This damage is also indicated on the Bill of Lading and my signature is on both documents. Furthermore, why would they take pictures of damage that I agreed to?
The damage to the home was created before any conversations took place between myself and the moving team. The furniture piece was already wedged in the basement hallway before I walked around the corner and noticed them at a standstill. At that point it was already too late. The damage to the wall and the floor had already occurred. As I came around the corner I witnessed one of the leaders communicating with [redacted] that they try moving the couch piece a little differently then they pushed the piece about 1/2" and at that point said to me "we can try and force this thru, but it may create damage." After witnessing the fraction of a movement I told them to stop because it did not seem that it would fit. It was after they pulled the piece out that I saw the almost 1 foot gash in the hardwood floor and wall that was clearly done before I had knowledge of the problem. I was never at any time asked to sign the damage waiver form.
From what I can tell there were two leaders within the 5 man crew; [redacted] was not one of them. [redacted]s name is mentioned several times in their rebuttal, but he was clearly not one of the leaders. He was not one of the people I was in communication with regarding any instruction on the move, any questions I had regarding the move, nor any and all paperwork to see and sign related to the move. I don't know their names but the two leaders I refer to were both courteous and hard working. The one leader was the person who handled the whole damage situation, in that he was the one I spoke to about it. He was the one who took pictures and it's his hand writing that you will see on the documents attached to this email.
The bill was paid in full and the crew was tipped because I was assured by the leader who filled out the paperwork that this damage would be taken care of by his company and I had no other reason to believe it would not. Hence, I trusted that Good and Fair would live up to its name. Also, it was probably a false sense of security on my part because the company is affiliated with [redacted]. When I called [redacted] Corporate office and spoke to [redacted] she assured me that whether I agreed to the damage or not, the freight company is responsible to repair any damage for the simple reason that they caused it.
I fully expect that Good and Fair will be repairing the damage done to my home. I feel a verbal conversation would make things even clearer, so I would appreciate a call from you at your earliest convenience. Please keep in mind that I'm also an accredited Revdex.com member.
05/12/2015. We had a move from Buffalo to Albany last month and we could not say enough good things regarding this mover. They were professional and very friendly. There were three men and all were great. They were absolutely the best price and worked with our situation. They handled our furniture with care and there was not one problem with breakage or lost boxes. We will definitely use this mover on our next move.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowIt’s a good step forward, but I fully expect the full amount of estimate to be paid by this company!
Regards,
*** ***
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We recently contracted this mover,
The price ended up verry high for the size move souly do to lack of effort on employees behalf, what I could have done alone in half the time took much longer do to poor attitude and lack of respect, not to metion the rudness of one of the two movers
Poor, overpriced service
Verry sad situation, employees had bad attitude and lack of work ethic,
Moving is stressful enough to deal with, bad attitudes and poor workmanship doesnt help
Revdex.com
Bryantswoods
Getzville NY
Attn: ***
In response to customer *** ***, we have agreed to replace the handle on her refrigerator model *** *** ***The problem was her items were put in
to storage at an different location than we are and did not have access to itShe was to call us at the office to advise us as to when her items would be moved out of the storage facility
As for the complaint of further items being damaged, we had not be made aware of anything other than the refrigerator being damaged, Customer had originally contacted us on August 27, and only claimed the refrigerator when she contacted our customer service agent in the officeWe would like it noted that we did not move her belongs out of storage into her final destination
We are more than willing to do what is needed to repair the refrigerator, we have already contact *** *** and have a location where we can get the replacement partsAll we need to know is what exact door was damaged so we can order the correct part for herOnce we are contact by Kristine Fisher with the exact door that was damaged, repairs will be scheduled
Sincerely, *** ** ***
Dear *** *** ***
*
I am writing in response to a claim I received via email on Monday December 21, 2015, with an assigned ID of ***
arial;">The customer (***) states that our team did not organize the goods stored in the storage unit properly and "essentially "dumped" the goods." I am writing to dispute this claim Upon arrival at the destination apartment in De Pere, Wisconsin, said customer realized the new apartment was smaller than originally anticipated and furniture that was originally meant to be placed in apartment had to now be placed in storage unit creating a limited amount of space in storage unit Said customer was present at time of storage unit being loaded, and the only specific request said customer had was that specific tote bins be placed in the front of storage unit, as they were per customer requestIf the customer had requested any other item be placed towards the front of the storage unit it would have been done, and given that the customer was present when storage unit was being loaded, all they would have had to do is say they wanted additional items placed towards the front of the unit, which the customer did not do Regarding their claim to make an aisle in the storage unit, as aforementioned, there was more furniture than originally anticipated that went into storage unit, per customer at time of arrival at final destination, that it would not be possible to "create an aisle and walkway" for the customer in the storage unit.
If you have any further questions or comments regarding this matter please feel free to contact me at my office Monday through Friday, 8:AM - 5:PM or via email.
Regards,
John F
President
Good & Fair Carting & Moving
PO Box Kenmore, NY Phone: 716-876-Fax: 716-876-
Revdex.com
100 Bryantswoods
Amherst NY
Attn: [redacted]
We are in receipt of [redacted]'s claim #[redacted]. This was a long distance move to Kent, Ohio. Under [redacted], therefore, all claims are handled by...
them. A claim by the [redacted]'s was filed with [redacted] properly, Claim # [redacted].
At this point, we do not know the outcome, as this is reviewed by [redacted] Corporate claims department. What we do know is based on our paperwork and aft~r talking to the driver the inventory supports that she received her item #120 "Drop Lear Table" as checked off by [redacted] at the destination. The lamp shade would have been packed in a carton unless in obvious "Crushed" condition, there was no exception made at the
time of delivery. The cultivator "cracked housing", we would have no way of identifying an internal condition, and as for the entertainment center with the 3 scratches. Based on our Inventory of Condition Form filled out at origin location, we have it marked at item 63 with the condition marked as scratched front edge at the origin.
A copy of the Bill of Lading, Inventory Sheets, Delivery "Bingo Card" and claim notice from [redacted] Corporate is enclosed for your review. I can be reached at ###-###-#### should you need further clarification.
Sincerely,
[redacted]
November 9, 2016
We were assigned Jeff and Manny from Good & Fair Carting & Moving Co. to move our furniture locally. We were very pleased - they were very efficient, friendly and careful.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. The model number of my refrigerator is #[redacted] it is a Kenmore bottom freezer refrigerator. Both handles are scratched. FYI, [redacted] is not being honest about his desire to resolve this as I can prove by my phone records the numerous times I called Bekins and was ignored. I had even put a call into corporate and received a call from [redacted] absolutely beside himself that I called them. I will encourage all of my family, friends,business associates etc. to not use this company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it very hard to believe that any company would display such poor character. They are lying, lying, lying! I repeatedly asked both [redacted] and [redacted] about the supposed waiver for a customer to sign off on agreeing to potential damage to their home. They both denied that this waiver existed. Now they're stating I refused to sign a waiver that does not exist, so now it does???? Please find attached Good and Fair's "Property Damage Evaluation and Exception Report". This report indicates that the crew admits that they created the damage without my permission. This damage is also indicated on the Bill of Lading and my signature is on both documents. Furthermore, why would they take pictures of damage that I agreed to?
The damage to the home was created before any conversations took place between myself and the moving team. The furniture piece was already wedged in the basement hallway before I walked around the corner and noticed them at a standstill. At that point it was already too late. The damage to the wall and the floor had already occurred. As I came around the corner I witnessed one of the leaders communicating with [redacted] that they try moving the couch piece a little differently then they pushed the piece about 1/2" and at that point said to me "we can try and force this thru, but it may create damage." After witnessing the fraction of a movement I told them to stop because it did not seem that it would fit. It was after they pulled the piece out that I saw the almost 1 foot gash in the hardwood floor and wall that was clearly done before I had knowledge of the problem. I was never at any time asked to sign the damage waiver form.
From what I can tell there were two leaders within the 5 man crew; [redacted] was not one of them. [redacted]s name is mentioned several times in their rebuttal, but he was clearly not one of the leaders. He was not one of the people I was in communication with regarding any instruction on the move, any questions I had regarding the move, nor any and all paperwork to see and sign related to the move. I don't know their names but the two leaders I refer to were both courteous and hard working. The one leader was the person who handled the whole damage situation, in that he was the one I spoke to about it. He was the one who took pictures and it's his hand writing that you will see on the documents attached to this email.
The bill was paid in full and the crew was tipped because I was assured by the leader who filled out the paperwork that this damage would be taken care of by his company and I had no other reason to believe it would not. Hence, I trusted that Good and Fair would live up to its name. Also, it was probably a false sense of security on my part because the company is affiliated with [redacted]. When I called [redacted] Corporate office and spoke to [redacted] she assured me that whether I agreed to the damage or not, the freight company is responsible to repair any damage for the simple reason that they caused it.
I fully expect that Good and Fair will be repairing the damage done to my home. I feel a verbal conversation would make things even clearer, so I would appreciate a call from you at your earliest convenience. Please keep in mind that I'm also an accredited Revdex.com member.
Regards,
[redacted]
05/12/2015. We had a move from Buffalo to Albany last month and we could not say enough good things regarding this mover. They were professional and very friendly. There were three men and all were great. They were absolutely the best price and worked with our situation. They handled our furniture with care and there was not one problem with breakage or lost boxes. We will definitely use this mover on our next move.