Good Feet of Modesto

To whom it may concern: My name is ***, I am currently the manager at the Good Feet Comfort Store in Modesto CaI have received this complaint from you guys concerning one of our store customers ***
***. On April 20th 2015, *** came into our store complaining about her feet hurting and needing support to help the issueMy employee Mike Inman, (his name was mentioned in this complaint), helped her upon her arrivalMike went through our full three step system with her, went over break in period as well, and *** purchased the arch supportsupon purchasing the supports she was advised that our store only does store credit for any supports she does not feel that they helped in any manner and also signed a store policy paper stating she understood that there was no refunds due to the Arch supports being a personal productOn may 19th *** *** returned to our store for a adjustment on the supports and had explained to us how she was doing the break in period, and she was advised that was the wrong way to break them inWe did the adjustment for her and went over break in instructions again with her and she left. On the21st of may she called the store yelling and screaming at me over the supports and I as the manager told her to come in and I would personally take care of herShe never showed upAfter receiving this notice from you I tried to reach her numerous times to come in and let me just give a refund to her because I n our company we are all about customer serviceTo this day I still have not heard back from herWe (Good Feet Of Modesto) would like to take care of this issue for Mrs*** but cannot do so if she don't respond. If you have any other questions please contact me via email or call me at ###-###-####, so that this issue can be resolved. Sincerely *** ***

To whom it may concern: My name is ***, I am currently the manager at the Good Feet Comfort Store in Modesto CaI have received this complaint from you guys concerning one of our store customers *** ***. On April 20th 2015, *** came into our store complaining about her feet hurting and needing support to help the issueMy employee Mike Inman, (his name was mentioned in this complaint), helped her upon her arrivalMike went through our full three step system with her, went over break in period as well, and *** purchased the arch supportsupon purchasing the supports she was advised that our store only does store credit for any supports she does not feel that they helped in any manner and also signed a store policy paper stating she understood that there was no refunds due to the Arch supports being a personal productOn may 19th *** *** returned to our store for a adjustment on the supports and had explained to us how she was doing the break in period, and she was advised that was the wrong way to break them inWe did the adjustment for her and went over break in instructions again with her and she left. On the21st of may she called the store yelling and screaming at me over the supports and I as the manager told her to come in and I would personally take care of herShe never showed upAfter receiving this notice from you I tried to reach her numerous times to come in and let me just give a refund to her because I n our company we are all about customer serviceTo this day I still have not heard back from herWe (Good Feet Of Modesto) would like to take care of this issue for Mrs*** but cannot do so if she don't respond. If you have any other questions please contact me via email or call me at ###-###-####, so that this issue can be resolved. Sincerely *** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
If I read correctly, they will refund me my money? Then yes please. Thank you,[redacted]

Review: On April 20th I visited in excruciating pain and seeking alleviation. The salesman had me in and out in a matter of 15 to 20 minutes. Promised me that I'd be back to running even. He never disclosed that it may or may not work or that all sales were final! Never disclosed that store credit is all they offer. I paid 720 dollars for a product that has only increased my psin. I feel taken advantage of. Had he been up front about how they handle dissatisfaction I would have walkked, hobbled out. They prey on people desperate for relief from pain.Desired Settlement: I want my money back. I don't want credit from an underhanded business.

Business

Response:

To whom it may concern: