Outdoor Xscapes accepts the responsibility of this complaint and we are in contact with the homeowner to resolve these issuesIt is our goal to complete the homeowners desires and leave them with a finished product
We apologize for the inconvenience this customer has experienced with our company. The grill was delivered to the job site without the warming rack included. When the customer contacted the office in regards to the missing rack (2/5/15) we were informed by the superintendent that it had not been...
included in the package. The homeowner researched the matter and let us know on 2/11/2015 after speaking to Barbeques Galore that it was supposed to have been included. We contacted Barbeques Galore and confirmed her grill does include a warming rack. We contacted the customer on the 26th of February asking when the customer would be available for us to schedule a service call. The customer responded the next day with "Iwant my grill warming rack" and no time frame specified of her availability. We ordered her warming rack through Barbeques Galore, which needed to be shipped from thier main warehouse and was available 3/13/15. The office manager spoke with the customer on 3/11/15 to inform her that we would be out on 3/13/15 to deliver the warming rack. This item has been delivered and we consider the issue resolved. Once again we apologize for the inconvenience, and believe the issue could have been resolved sooner had the homeowner responded with her availability. We strive to satisfy our customers with our product and service and hope this customer is fully satisfied with her completed project.
Outdoor Xscapes accepts the responsibility of this complaint and we are in contact with the homeowner to resolve these issuesIt is our goal to complete the homeowners desires and leave them with a finished product
We apologize for the inconvenience this customer has experienced with our company. The grill was delivered to the job site without the warming rack included. When the customer contacted the office in regards to the missing rack (2/5/15) we were informed by the superintendent that it had not been...
included in the package. The homeowner researched the matter and let us know on 2/11/2015 after speaking to Barbeques Galore that it was supposed to have been included. We contacted Barbeques Galore and confirmed her grill does include a warming rack. We contacted the customer on the 26th of February asking when the customer would be available for us to schedule a service call. The customer responded the next day with "Iwant my grill warming rack" and no time frame specified of her availability. We ordered her warming rack through Barbeques Galore, which needed to be shipped from thier main warehouse and was available 3/13/15. The office manager spoke with the customer on 3/11/15 to inform her that we would be out on 3/13/15 to deliver the warming rack. This item has been delivered and we consider the issue resolved. Once again we apologize for the inconvenience, and believe the issue could have been resolved sooner had the homeowner responded with her availability. We strive to satisfy our customers with our product and service and hope this customer is fully satisfied with her completed project.