Good Guys Auto Sales Inc

Mr*** *** bought a truck from us on 5/12/we have not heard from him till Revdex.com's letter to usHe has made perfect payment to the bankWe did talked to the bank regarding title which has no problemHe was contacted by bank and explained to him that there is no problem with the
tilteWe do not know what wash title means!!!! He also has mention that he and I quote "I HAVE KNOWN bRIAN INJURY WHICH AFFECTS THOUGHTS AND MEMORY" He drove this truck for over one year and haft and now has problem with truckWe have in business over years and we value our customers and our goal and mission has been and will be to keep our customer happyUnfortunatly, in this case we are unable to do anything after a year and haftHad he told us or present letter from his doctor that he has mental problem we would not have sold the truck to him. Thank you

Good morning, We unwind this deal and gave the customer full refundOur number on piroty is customer satisfaction for past years

We will do any repair(s) that were promised to the customerOur mechanic shop hours are 9:00am to 5:00pm call (***) or stop by to set up an appointment and ask for ***However, If we discover that any mechanic has done any repair on this truck after your purchase we will not able to perform any mechanical work on the truck since we do not know what they have done

Our mission has been and will to keep our customer happy and satisfied with our product. Mr.[redacted] came to our dealership on 1\17\2017 and purchaed a 2005 mazda3 which we did maintence on it. we have documentation to support our statement. we will provide if requested. Our customer drive the car for...

3 months and we did not hear from or complain about any issue with the vehical. we also gave him extra week from purchased date to pay the remaining down payment which was $700, as of present time we have not received any money from Mr.[redacted]. As soon as our accounting called him about the $700 he begun complaining about engine problem!!! we are willing as a good gusture waive the $700 that still owe us. also we will be happy to refer him to the perscion tune which is excellent repair facility with excellent record. unfortunatly after three months we can not touch the vehicale because legal reason. I hope my explaination make sence to mr. [redacted] best regard[redacted]   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke with the mechanic that is employed there and was informed the F350 was in perfect mechanical shape with no engine problems, transmission issues or other faults except for the ABS light and no radio/power windows. I received a verbal claim that the dealership would repair the non functioning windows and correct the ABS light that is on by replacing the hub piece. I am currently still waiting for Good Guys Auto to repair these issues. I did take the truck to have it inspected by Advance Automotive. They found many issues that were not divulged to me prior to buying the F350. Good Guys Auto told me there was some residual oil underneath the engine due to some recent repairs of the EGR. Advance Automotive informed me that this was not the case. The truck was leaking from the timing cover, intake manifold, turbo valve and power steering pump. All costly repairs. The head mechanic also informed me of a stripped oil line bolt hole and said there were many missing bolts on various parts of the engine. He also said the intake itself was not even properly tightened and that there was a plug in the front right tire on the shoulder leaking air. The mechanic stated it is a huge safety violation to place a plug in the tire when the punture is in the shoulder of the tire. The stimated cost of all these repairs are roughly 2,000 dollars. I do not have the final cost because they are still finding issues with the vehicle. I do not trust Good Guys Auto to complete the work as they have already lied and mis informed me of the engine faults. I purchased the truck as is but in no way shape or form would have gone through with the deal had I known about these mechanical issues. I would like for Good Guys to help cover the cost of the repairs since they stated the truck was in perfect running order. I believe they have a conflict in interest having their personal mechanic tell me the truck was fine which influenced my decision to make the deal. I would also like Good Guys Auto to hold up their claim to repair the power windows, radio, and windshield wipers and replace the front right hub and leaking tire. If Good Guys pay for the repairs. I will attach the inspectiin paper to this reply. Feel free to contact Advance Auto and inquire about all the mechanical issues. 
 
Regards,
[redacted]

Mr. [redacted] came to our dealership 4/17/2015 and spending 4 to5 hours between test driving different truck and calling his wife for her approval NO RUSH!!!. He finally decided to purchasing 2005 F-350 AFTER CONSULTING WITH HIS WIFE. We went through every single form including contract cancelling...

option in which he declined to purchase since he loves the truck. He went home same day and bring us the title and a few parts that he took off from his trade in, when he brought title and parts, He is still very excited about his new truck. He came next day stating that his wife dose not like the truck, We told him we can not unwind the deal but as courtesy we maybe able to switch the truck to another one that they both like condition to Bank approval. Our goal has been and will be to make our customer happy. I thank you Revdex.com to bring this matter to our attention.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We did notify the company of the repairs when I bought the car. The car had a shake to it. I even told the Leander about it. First credit finance. I paid total of $800.00 in cash to good guys. $200.00 was a credit from good guys to my acct. for referring my uncle to them. It was not 3 month later when the care broke down. If it was serviced engine should not of blown in 30 days.  
Regards,
[redacted]

we did have the tahoe but he wanted or needed 4x4 and ours was not, Our goal and mission has been and will be customer satisfaction, so I would like to offer $50 dollar for gas , I have given notice to both employess that make sure that we have the vehicale that customer is asking about otherwise...

take their name and phone number and when we get it we will call the customer back. If they do this once again, they will be terminated immiadatly. we are deeply and sincerely apologize for any inconvenience that we may have caused him and his wife. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: Ive been in the market for a Toyota Tacoma and saw one on Craigslist that I was interested in. It was advertised with all the details and pictures but no price. The name of the dealer selling the truck is "The Good Guys", located at 6240 Mission Gorge Rd in San Diego. I called the number to find out the price and was informed the asking the price was $24k. I thanked the gentleman for his time and told him it was too much, he replied "That's just our asking price." I told him it's way out of my price range. He then informed me that he could get the price down to $17k or $18k. I excitedly replied that that was doable. I clearly asked about the price being that low. Since I told him I was paying cash, he said "Yes, we could get it down to $17k, when you come in start your offer at $15k and we will work up to $17k from there." The last thing he said before we hung up was, "Come in and drive the truck. If you like it we will get you in it for $17k or $18k." Mind you this price, $17k, was offered by the salesman without negotiation. So we drove 30 minutes to that dealership, when I got there I test drove the truck, and I loved it. I offered them the $17k cash, the salesman replied, with disbelief, "There's no way we can go that low." The actual asking price was $25k not $24k, as I was informed over the phone. The salesman informed me the lowest he could go was $22k plus 10% for tax and fees, which was more then the $24k originally quoted over the phone. By the time I walked off the lot in disappointment they admitted telling us that price just to get me down there. Two hours and $20 in gas was all I lost but the disappointment of not driving away in that truck I really wanted is what really gets to me. I'm writing this review to warn people that "The Good Guys" used cars and trucks on Mission Gorge Rd will say anything to get you down there and will not stand by their word.Desired Settlement: I would like people and the business to be informed of these misleading and false practices.

Business

Response:

I would like to thank Mr.[redacted] for the feedback even negetive because these info would hlep us to better service our customers. We have meeting every friday and we will read your complain to our sales staff and will put them on notice that they will get fired if they mislead any customer. Good guys is family owned business and for past 18 years with same name and location. We always treat our customer with respect and do our best to give them competitive pricing and make it fun and good experiance with us because by doing that they will refer us to their family and friends. I would be happy to reimburse him $20 for gas.

best regard

Review: I traded in my vehicle to purchase a used auto from Good Guys Auto sales. I was unaware of certain mechanical issues of the truck and was swiftly ran through the paperwork process. I did not understand that I waived my option of a return cancellation of contract. I understood that I had a 3 day window to return the vehicle. The following day, approximately 15 hours later, I returned to cancel the contract. I was told there was nothing that could be done and that the paperwork had already been processed through the DMV. I even offered to pay a restocking fee in which they declined. The manager told me he would not call his general manager to help me with this situation. His words were I should have read the contract and there is nothing else I can do.Desired Settlement: I would only like to retrieve my vehicle, the vehicle I traded in exchange for the the vehicle they sold me. I get my truck back and they take theirs.

Business

Response:

Mr. [redacted] came to our dealership 4/17/2015 and spending 4 to5 hours between test driving different truck and calling his wife for her approval NO RUSH!!!. He finally decided to purchasing 2005 F-350 AFTER CONSULTING WITH HIS WIFE. We went through every single form including contract cancelling option in which he declined to purchase since he loves the truck. He went home same day and bring us the title and a few parts that he took off from his trade in, when he brought title and parts, He is still very excited about his new truck. He came next day stating that his wife dose not like the truck, We told him we can not unwind the deal but as courtesy we maybe able to switch the truck to another one that they both like condition to Bank approval. Our goal has been and will be to make our customer happy. I thank you Revdex.com to bring this matter to our attention.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I spoke with the mechanic that is employed there and was informed the F350 was in perfect mechanical shape with no engine problems, transmission issues or other faults except for the ABS light and no radio/power windows. I received a verbal claim that the dealership would repair the non functioning windows and correct the ABS light that is on by replacing the hub piece. I am currently still waiting for Good Guys Auto to repair these issues. I did take the truck to have it inspected by Advance Automotive. They found many issues that were not divulged to me prior to buying the F350. Good Guys Auto told me there was some residual oil underneath the engine due to some recent repairs of the EGR. Advance Automotive informed me that this was not the case. The truck was leaking from the timing cover, intake manifold, turbo valve and power steering pump. All costly repairs. The head mechanic also informed me of a stripped oil line bolt hole and said there were many missing bolts on various parts of the engine. He also said the intake itself was not even properly tightened and that there was a plug in the front right tire on the shoulder leaking air. The mechanic stated it is a huge safety violation to place a plug in the tire when the punture is in the shoulder of the tire. The stimated cost of all these repairs are roughly 2,000 dollars. I do not have the final cost because they are still finding issues with the vehicle. I do not trust Good Guys Auto to complete the work as they have already lied and mis informed me of the engine faults. I purchased the truck as is but in no way shape or form would have gone through with the deal had I known about these mechanical issues. I would like for Good Guys to help cover the cost of the repairs since they stated the truck was in perfect running order. I believe they have a conflict in interest having their personal mechanic tell me the truck was fine which influenced my decision to make the deal. I would also like Good Guys Auto to hold up their claim to repair the power windows, radio, and windshield wipers and replace the front right hub and leaking tire. If Good Guys pay for the repairs. I will attach the inspectiin paper to this reply. Feel free to contact Advance Auto and inquire about all the mechanical issues.

Regards,

Business

Response:

We will do any repair(s) that were promised to the customer. Our mechanic shop hours are 9:00am to 5:00pm call ([redacted]) or stop by to set up an appointment and ask for [redacted]. However, If we discover that any mechanic has done any repair on this truck after your purchase we will not able to perform any mechanical work on the truck since we do not know what they have done.

Review: I purchased the 2006 Chevrolet Colorado from Good Guys Auto Sales, Inc. on 4/21/2013 with mileage 133,490. I contacted Good Guys Auto Sales regarding the non-functioning odometer and asked to rescind the contract since the sale was a misrepresentation of the vehicle's true mileage. Good Guys Auto Sales refused stating the odometer was working when they sold the vehicle. I asked them to show me the smog certification to verify the mileage on that date and the mileage read the same. Even with this information Good Guys Auto Sales refused to admit they sold the vehicle with a faulty odometer. Good Guys Auto Sales took the vehicle to Courtesy Chevrolet. Per Courtesy Chevrolet's Repair Order Detail dated 05/03/2013, the mileage lists the same as date of purchased and comments are, "Customer(Good Guys Auto Sales) sates-BCM was replaced, program, so miles work." Good Guys Auto Sales must have known at some point that the odometer was not functioning since the mileage listed the on the purchase contract is the same as listed on the same as listed on the smog certification. I do not know the date of the smog certification since they did not give me a copy but it is definitely a date before the purchase date. Good Guys Auto Sales, Inc. have refused to return my trade-in 2003 Ford Taurus and 1,000 cash deposit. I am currently without any transportation.Desired Settlement: Return trade-in 2003 Ford Taurus and 1,000 cash deposit.

Business

Response:

June 17,2013

Revdex.com of San Diego

4747 Vievvrldge Ave Suite 200

San Diego, CA 92123

RE: Revdex.com case #[redacted] - [redacted], Spring Valley, CA 91977

To Whom It May Concern:

In response to Mr. [redacted] complaint:

On April 21, 2013, Mr. [redacted] purchased a 2006 Chevrolet Colorado from our company Good

Guys Auto Sales, Inc. with mileage showing 133,490. Three days later, Mr. [redacted] came back

complaining the odometer was not working.

This truck was trade-in. It was smog and parked to be sold. According to the mileage when it was

received (133,380) and the date it was sold, there was a difference of 110 miles, reason for us to think the

odometer was working. We kept the truck to be inspected and offered to Mr. [redacted] a loan vehicle for

his transportation.

The truck was taken to Courtesy Chevrolet where it was inspected. They found out the problem was the

cluster. It was replaced and programmed. When the truck was ready to pick up, we contacted the Mr.

[redacted] who refused to come saying he had lost his job and cannot afford the payments.

We called at Mr. [redacted]'s work and we found out that h1s employer was his father and he was still

working there.

We would also like to resolve this issue with Mr. [redacted].

Sincerely,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

June 28, 2013

RE: Response to Complaint ID [redacted]

Mr. [redacted] stated that the 2006 Chevrolet Colorado was a

trade-in with mileage at 133,380 and that the vehicle was smoged and

parked. For this reason, Mr. [redacted]

believed the odometer was working. The

fact of the matter was that the odometer was not working. He states that the difference in mileage from

when they received the car was 110 miles.

This in itself proves that the Good Guys were using the vehicle. However, he is claiming that the vehicle was

smoged and parked.

When I dropped off the vehicle to the Good Guys, I waited at

the Good Guys believing that the vehicle would be ready in a few hours. I was told the vehicle was not going to be

ready and they would call me the following day.

At that point I requested for a loaner vehicle and was denied. Throughout the week, I was told that the

vehicle was not ready and continually denied a loaner vehicle. Finally, on Saturday, May 4, 2013, I

personally requested Mr. [redacted] to cancel the contract altogether and to return

my 2003 Ford Taurus trade-in and my $1,000 cash deposit for the following

reasons: 1. The vehicle was sold with a

faulty odometer; 2. The vehicle had been with Courtesy Chevrolet for almost a

week; 3. I had no transportation to get to and from work and school. Mr. [redacted] refused to cancel the contract nor

to work anything out with me. I left the

premises. Prior to requesting Mr. [redacted]

to cancel the contract, I went to Courtesy Chevrolet to pick up my personal

belongings from the vehicle. While at

Courtesy Chevrolet, I was informed that the odometer had possibly been tampered

with. It was Monday, May 6, 2013, an

entire week that the vehicle was still at Courtesy Chevrolet and I still had not

heard from the Good Guys Auto Sales. Yes,

unfortunately I was let go from my full-time position and only up to recently I

have started working on an intermittent status.

In summary,

the vehicle was sold to me without reflecting the true mileage. There is absolutely no way to determine the

true mileage of the vehicle. Good Guys

Auto Sales claims to have only placed 110 miles on the vehicle smoged it and

parked it, when in fact they could have placed countless miles on the vehicle

prior to the discovery of the faulty odometer. As a customer, I have the right to cancel

this contract. I refuse to purchase a vehicle without a true mileage reading.

The Good Guys Auto Sales should provide the customer service any customer is

entitled to and grant my request to cancel this contract and return my 2003

Ford Taurus trade-in vehicle and my $1,000 cash deposit.

Regards,

Review: I purchased this vehicle as a used non-salvage title. Financed through Top Finance Company, inc. With a down payment of $2500 dollars. Yesterday I dropped it off to the mechanic at Firestone auto Care to repair my battery and headlight and to service spark plugs and brake fluid. The mechanic calls me to inform me that he has discovered this vehicle has been salvaged. When I arrive at FireStone, He shows me all of the welding evidence done to the body. He has offered to provide documentation if necessary. In fact, it was The mechanic who advised me to take this matter to the Revdex.com. This Salvage was not disclosed on the carfax report or by the dealer.Desired Settlement: I want all of my Money Refunded. Down Payment, and amount paid to Finance company. I would also want them to take the car back so that I may purchase another vehicle form a company that I can trust.

Business

Response:

Mr. [redacted] bought this vehicale from us on 03/10.2012. The purchase price is $9495 not $11026, further more this car is not and have never been salvaged base on the DMV information on this vehicale. It has been our policy to give carfax to every customer that we sell car to. We have disclosed everything to this customer regarding 2002 acura at the time of sale and he has been driving it for almost 2 years. This is the first time we heard from him. If this car was salvaged the bank never would have financed this car. It has always been our goal and mission to keep our customer happy. Unfortunatly, in this case we are unable to do any thing. However, We will be happy to trade his car if he is willing to buy a new car from us.

Scincerly

Review: When I, [redacted], came in to look at purchasing a truck [redacted] approached me. We eventually took the 2004 grey Ford Ranger for their normal 1 mile route test drive, Everything seemed fine. After the test drive we proceeded into the office to discusses the price with [redacted]. After agreeing upon a price and payments, we proceeded to fill out the paperwork with [redacted] Was rushing through the paper work repeatedly pointing to the box for me to mark on the cancellation agreement to make sure I signed in the right spots because he said, " People sign in the wrong spot and end up having to pay a $500.00 fee". Then finished up paperwork and drove the truck home.

The following day on the way to work, and it stalled about 20 miles from my house and then started having difficulties going into first and second gears. The next day I went to

" Good Guys Auto Sales" dealership and asked to talk to a manager.([redacted])After discussing with him the problems with the truck,one of the co-workers drove it around the block, when he came back he said" this truck is not derivable"[redacted] then said he wanted to keep it for repairs.As I pointed to the mirror is broken and tailgate latch is broken and the windshield is cracked and there were no fog lights. one of his co-worker [redacted] replies," that we had just ordered parts to repair it a few days before you came in, and we hadn't got a chance to work the bugs out yet"

[redacted] then comes back and says he has a loaner car for me to drive while they work on the truck.Desired Settlement: I would Like My money Back And drop my contract, and for this to not show up on my credit in any way.

Business

Response:

He is right on the truck being stalled but he is mistaken about rest of story. He came in ,test drive with [redacted] and agreeing on the payment and price. We have almost 12 document to be signed by every customer. One of document is cancelation option which customer has choice to purchase that option by check mark the box or rejected very clear in the bothom of the document. He chose not to take the buy back option. He just picked up his ford ranger today at about 4:35pm 04/18/2014!!! we installed new cluch and fixed/repaired other issues he had just left with smile on his face. I hope and wish that he is happy with us. Eventhougj, We sold the Ford Ranger AS/IS but we do care about our customers and we wil take care of their problems that they might have with newly used cars/trucks.

Review: I purchased a used truck from dealer which had a "washed" title not showing a prior commercial use and having frame damage prior to my purchase in another state. Dealer misrepresented sale to financial institute who financed sale on both title and prior damage and false down payment without knowledge of prior issues represented by dealer. Dealer contacted multiple times by seller who did not want to resolve complaint after first day even when presented with damage report and two master mechanic statements from independent repair facility. Financial institute also tried to resolve with dealer who refused to discuss issue with them as well. I have a known brain injury which affects thought and memory issues.Desired Settlement: resolve issue with dealer by refunding paid monies for down payment, repair bills, trade in value of prior vehicle, and all paid monies to financial institution, approximately $21,000.00 dollars. To have dealer repay all monies to financial institution for false statements which lead to financial institution financing vehicle to seller. finally to remove license from dealer to allow auto sales in San Diego county.

Business

Response:

Mr. [redacted] bought a truck from us on 5/12/2014. we have not heard from him till Revdex.com's letter to us. He has made perfect payment to the bank. We did talked to the bank regarding title which has no problem. He was contacted by bank and explained to him that there is no problem with the tilte. We do not know what wash title means!!!! He also has mention that he and I quote "I HAVE KNOWN bRIAN INJURY WHICH AFFECTS THOUGHTS AND MEMORY" He drove this truck for over one year and haft and now has problem with truck. We have in business over 20 years and we value our customers and our goal and mission has been and will be to keep our customer happy. Unfortunatly, in this case we are unable to do anything after a year and haft. Had he told us or present letter from his doctor that he has mental problem we would not have sold the truck to him.