Good Guys Transmission

We sincerely regret that your experience was not a positive one, as with all new endeavors there will be growing pains and unfortunately not all of our staff is fully trained on
all aspects of the business, especially the billingYour vehicle arrived with a major transmission failure as it was neutraling in third gear and as with all vehicles we performed a thorough check and inspection, your vehicle came in not only with a transmission problem but also several engine related issues which we have documented, specifically there were issues that had caused your check engine light to illuminate, these were; pidle control system problem, pknock sensor signal high, ptps or app sensor low voltage, and pmass airflow circuit signal lowNow, your pwhich directly affects transmission operation and function was addressed in conjunction with your transmission overhaul, the problem was corrected, which I may add was due to someone incorrectly installing the tps app sensor, if you notice on your bill , you were not charged for the diagnosis or repair of this faultAs for a parts list, we will be glad to give you a phone number for a local supplier and a detailed parts list and you can yourself verify the cost of these parts, we can also give you or you can research for yourself the labor costs and labor hours involved in your repairsIf you decide to conduct this research you will find that your bill of just over $was more than fair and well under anyone else here in townAs for the request to go to your bank, it was a suggestion to you on our part so that we could expedite the process for you since we were unable to get our credit card system working, not to mention the fact that we gave you a $discount for your trouble of having to go to your bank, you accepted this offer and made no argument about itAs for your vehicle not being right, well, if you were to address the remaining engine related faults you will see that your engine cutting off issue will go awayI personally offered you the discounts, handed you a card for a free oil change for any of your vehicles whenever you chose and apologized for your inconvenienceI myself am a veteran and take great pride in servicing those which hve endured the hardshis hat I myself have been through .As for Ms*** and Mr***, have you ever heard the term slander? As you are entitled to your opinion, it is not only unchristian, but morally wrong to give a statement, which is what you are doing and suggesting others do as you have not yourself experienced what you are attesting toMr***, come by the store, talk with me in person and I promise you it can and will be resolvedThank you and have a blessed day

My mother was having trouble with her car not cranking and so they jumped it off and took it in. They were saying it was this and that and ended up doing extensive work on my mother's car. When she finally got it back after two weeks, the computer in the car is all messed up. The radio doesn't work and it will only crank after sitting for a couple of hours or you will be stranded somewhere. Now they have gone out of business and my mom's car is still not fixed.