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Good Life, Inc

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Good Life, Inc Reviews (4)

Hello ***,
I'm very sorry to hear that you had a poor experience with our productsThat last thing we ever want to do is stick you with something you can't use, or that isn't working to your standardsI'm happy to offer you a full refund of the purchase price
We've been selling the Ultimate AT
for over a decade, and it has one of our highest satisfaction rates of all our productsYou'll definitely get your refund, but I also invite you to call and for any additional troubleshootingOur Customer Service team will be happy to help
Have a wonderful week, and we sincerely appreciate your business
Kind Regards,
Ryan M
Good Life, Inc.|Customer Service Manager

Please find attached the order confirmation showing time and date the order was placed, tracking information, delivery confirmation, proof of delivery, shipping policy and the customer records regarding order notesThe customer ordered on Friday 11/3/at 9:AMAt that time, she was told
overnight delivery will arrive on the next business dayShe was offered a 10% discount on her order for being a new customer Next Business day would be Monday 11/6/and proof of delivery shows 11/6/@ 1:PM EST to the front door which is as promisedWe delivered as stated in our company policy located @ http://www.ultimatebarkcontrol.com/shipping.htm Here are additional details to the customers interactions with us below: *** called into the office on Saturday to find out why her shipping information stated to be delivered on Monday and not Saturday when she was told next business day for delivery (*** ordered on Friday morning 11/3/2017) It was on Saturday 11/4/that our CS Agent explained to her what next business day means and that Monday is the correct delivery day based on her order dateShe asked for a refund of the overnight shipping fees on this order and requested a manager call back on MondayKimberly T*** CS manager called customer back on Monday morning to discuss this situation with her and to see how we can resolved this and received her voice mailKimberly asked her to call back and provided the customer with her direct line number. *** preceded to call back within minutes of Kimberly’s voice mail however dialed the CS general line and talked to one of the agents*** asked her for a full refund on the shipping charges*** told ***.d that she was not told it would be sent next business day but instead that it would be sent overnight and she wanted her refund for the shipping charges she paidShe again requested a manager call back and provided a different phone number she could be reached at*** finally called me (Kimberly T***) back at the end of my business day and we spoke about how the package was sent correctly and that the delivered package was on time based the order date and timeI also addressed with her that she was told by the agent this would be delivered next business day- Her response was that no one told her that Saturday and Sunday were not a business dayI explained to her that business days are Monday- Friday and told her that she can find the policy on line that explains that.At this point of our call her story had changed a few times and she became defensive, she began to threaten me with law suits and slander on the social media pages if I did not give her money back to herShe continued to tell me that she didn’t want a lousy $refund as she paid $ I offered her a $refund for inconveniences to help make her happy and she stated that is not reasonable and her husband is a lawyer and she will handle this another way and hung up on me

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***Overnight is overnightIf they don't deliver it on time, you get your money back, since its a guaranteed serviceI never had this issue with any merchantMy understand is that you look to make a customer happyHow is it you wanted to offer me $back off of a overnight shipping at so much less of the cost that I had paidI was insulted to say the leastI was not when placing the order told that “overnight” wouldn’t of been a Saturday delivery being that I have ordered from many merchants, and had never ran into this problem.

Hello [redacted],
I'm very sorry to hear that you had a poor experience with our products. That last thing we ever want to do is stick you with something you can't use, or that isn't working to your standards. I'm happy to offer you a full refund of the purchase price.
We've been selling the Ultimate AT...

for over a decade, and it has one of our highest satisfaction rates of all our products. You'll definitely get your refund, but I also invite you to call and for any additional troubleshooting. Our Customer Service team will be happy to help.
Have a wonderful week, and we sincerely appreciate your business.
Kind Regards,
Ryan M.
Good Life, Inc.|Customer Service Manager

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Address: 887 Gilman Rd, Medford, Oregon, United States, 97504-4030

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