I am rejecting this response because: The response from the business stated that I chose to not have the DVD replacedThis is not trueI was told I could drive back to the office and have it replacedI refused to drive from Elk Grove to Roseville when the business is the one that made the mistakeI think its interesting that the business is trying to make it seem like they did me a favor by not charging for services that they didnt do and failed to acknowledge the aggressive nature in which the technicians try to obtain imageryThe business also failed to acknowledge the double standard regarding their "policy"In no way did they acknowledge how they kept us waiting both times but when we are late once they refuse to see usStating that we are told about the policy with each scheduled appointment is a flat out lieAs I mentioned in my original complaint we were also lied to by the technician who told us that we could be seen that day at pm and then retracted her statement saying we could come on ThursdayThe business failed to acknowledge how there was nobody else in the wait room upon our arrival and that the technician was not seeing anyoneNobody showed upThe business made no attempt to work with us so I think it is reasonable that I became angryIf you had to take time off of work and drive minutes only to be told you cant be seen when it was clear that the business makes no effort to accommodate you, especially after they were late in seeing you both prior visits, yes I became angry In the businesses conclusion they stated that I received all of the materials, that is falseAnd it is that I declined the offer for a replacementJust because I acknowledged that I enjoyed the first experience does not make up for the extremely poor customer service we received at our last visitI cannot believe the nerve that the business states $that I supposedly owe themIf you add up the gas and the lost time I had to take off from work plus the time I had to take to edit the DVD to add the music they failed to do, we would be well over $The businesses statement that they wouldn't feel comfortable having me back in the office is laughableI would never set foot back in that office and I can guarantee you that everyone I speak with about the business will not set foot in that office eitherI wanted to settle this strictly between myself and the business and I thought that requesting a refund was the least they could do to make up for the lost time and money resulting from this experience The business can be rest assured that if they continue to refuse a refund that my story will be posted for everyone to hear through Social media
I'm not going to be bullied and threatened into complying to unreasonable demands just because someone decides to use your bureau to retaliate for not getting their way. I won't stand for this kind of manipulation and harassment. I think this is a misuse of the intention of your bureau and there should be boundaries set to regulate this kind of inflated behavior. It sounds like I'm being threatened that if I don't comply with this guy's demands he is going to bash my character on social media. Your bureau is facilitating this. It's blackmail. I need to consult an attorney. In the mean time, I don't want to hear from you again. I have no further comments
PLEASE SEE ATTACHMENTS
"margin: 0in 0in 0pt;">The Baby Connection
*** ** ***
Pleasant Grove Bl. #
Roseville, CA
Response to complaint #***
To whom it may concern:
I have read the complaint from *** *** regarding his visit to my business on 5/12/2014. I would like to respond by saying that I don't feel I owe the client a refund of $for a 2D ultrasound he purchased because the client, in his complaint, acknowledged that he and his wife had a pleasant experience at the visit in which he was charged. He also received a DVD movie and a CD with at least twenty images of his baby and printed images of his baby. He also acknowledges that he was offered a replacement DVD due to there being no music recorded on the DVD and he chose not to have it replaced. Furthermore, he decided to come back for more services and have a 3D/4D session at my business. It is not guaranteed that images will be obtained and it is stated on item #of the waiver signed by the client. Even though I could have charged him regardless of not being able to get the images, I did not. In fact, he got that visit for free and was offered another chance to come back and try again. When the couple came back for their appointment, they were too late to be seen. Mr*** became angry and demanding. He insisted on being seen at that very moment since the next client had not shown up yet. His request was denied. My technician tried to explain to him why the policy was in place but that client was too angry and aggressive to reason with. He states in his complaint that he was being spoke to "like a child". I can't say too much about that since that is a subjective issue. All I can say is that it was not intentional. This was the third time this client has been in our office and we always tell every client about the late policy upon booking their appointments. We also post the policy at our reception desk in very large bold print. This was visible to the client on two other occasions prior to the date of complaint.
In conclusion, the client got all the materials from the first visit that he is seeking a refund for and declined for us to replace the DVD. Again, he acknowledged that they enjoyed the experience. They did not pay for the first 3D/4D visit and missed their second visit. That equals to $in services that were not paid to me. Now he wants me to pay him back the little bit that he paid for all those services. I will not refund him and I wouldn't feel comfortable bringing him back to my office after the way he acted toward my staff
I am rejecting this response because: The response from the business stated that I chose to not have the DVD replaced. This is not true. I was told I could drive back to the office and have it replaced. I refused to drive from Elk Grove to Roseville when the business is the one that made the mistake. I think its interesting that the business is trying to make it seem like they did me a favor by not charging for services that they didnt do and failed to acknowledge the aggressive nature in which the technicians try to obtain imagery. The business also failed to acknowledge the double standard regarding their "policy". In no way did they acknowledge how they kept us waiting both times but when we are late once they refuse to see us. Stating that we are told about the policy with each scheduled appointment is a flat out lie. As I mentioned in my original complaint we were also lied to by the technician who told us that we could be seen that day at 2 pm and then retracted her statement saying we could come on Thursday. The business failed to acknowledge how there was nobody else in the wait room upon our arrival and that the technician was not seeing anyone. Nobody showed up. The business made no attempt to work with us so I think it is reasonable that I became angry. If you had to take time off of work and drive 45 minutes only to be told you cant be seen when it was clear that the business makes no effort to accommodate you, especially after they were late in seeing you both prior visits, yes I became angry.
In the businesses conclusion they stated that I received all of the materials, that is false. And it is false that I declined the offer for a replacement. Just because I acknowledged that I enjoyed the first experience does not make up for the extremely poor customer service we received at our last visit. I cannot believe the nerve that the business states $160 that I supposedly owe them. If you add up the gas and the lost time I had to take off from work plus the time I had to take to edit the DVD to add the music they failed to do, we would be well over $160. The businesses statement that they wouldn't feel comfortable having me back in the office is laughable. I would never set foot back in that office and I can guarantee you that everyone I speak with about the business will not set foot in that office either. I wanted to settle this strictly between myself and the business and I thought that requesting a refund was the least they could do to make up for the lost time and money resulting from this experience. The business can be rest assured that if they continue to refuse a refund that my story will be posted for everyone to hear through Social media.
I am rejecting this response because: The response from the business stated that I chose to not have the DVD replacedThis is not trueI was told I could drive back to the office and have it replacedI refused to drive from Elk Grove to Roseville when the business is the one that made the mistakeI think its interesting that the business is trying to make it seem like they did me a favor by not charging for services that they didnt do and failed to acknowledge the aggressive nature in which the technicians try to obtain imageryThe business also failed to acknowledge the double standard regarding their "policy"In no way did they acknowledge how they kept us waiting both times but when we are late once they refuse to see usStating that we are told about the policy with each scheduled appointment is a flat out lieAs I mentioned in my original complaint we were also lied to by the technician who told us that we could be seen that day at pm and then retracted her statement saying we could come on ThursdayThe business failed to acknowledge how there was nobody else in the wait room upon our arrival and that the technician was not seeing anyoneNobody showed upThe business made no attempt to work with us so I think it is reasonable that I became angryIf you had to take time off of work and drive minutes only to be told you cant be seen when it was clear that the business makes no effort to accommodate you, especially after they were late in seeing you both prior visits, yes I became angry In the businesses conclusion they stated that I received all of the materials, that is falseAnd it is that I declined the offer for a replacementJust because I acknowledged that I enjoyed the first experience does not make up for the extremely poor customer service we received at our last visitI cannot believe the nerve that the business states $that I supposedly owe themIf you add up the gas and the lost time I had to take off from work plus the time I had to take to edit the DVD to add the music they failed to do, we would be well over $The businesses statement that they wouldn't feel comfortable having me back in the office is laughableI would never set foot back in that office and I can guarantee you that everyone I speak with about the business will not set foot in that office eitherI wanted to settle this strictly between myself and the business and I thought that requesting a refund was the least they could do to make up for the lost time and money resulting from this experience The business can be rest assured that if they continue to refuse a refund that my story will be posted for everyone to hear through Social media
I'm not going to be bullied and threatened into complying to unreasonable demands just because someone decides to use your bureau to retaliate for not getting their way. I won't stand for this kind of manipulation and harassment. I think this is a misuse of the intention of your bureau and there should be boundaries set to regulate this kind of inflated behavior. It sounds like I'm being threatened that if I don't comply with this guy's demands he is going to bash my character on social media. Your bureau is facilitating this. It's blackmail. I need to consult an attorney. In the mean time, I don't want to hear from you again. I have no further comments
PLEASE SEE ATTACHMENTS
"margin: 0in 0in 0pt;">The Baby Connection
*** ** ***
Pleasant Grove Bl. #
Roseville, CA
Response to complaint #***
To whom it may concern:
I have read the complaint from *** *** regarding his visit to my business on 5/12/2014. I would like to respond by saying that I don't feel I owe the client a refund of $for a 2D ultrasound he purchased because the client, in his complaint, acknowledged that he and his wife had a pleasant experience at the visit in which he was charged. He also received a DVD movie and a CD with at least twenty images of his baby and printed images of his baby. He also acknowledges that he was offered a replacement DVD due to there being no music recorded on the DVD and he chose not to have it replaced. Furthermore, he decided to come back for more services and have a 3D/4D session at my business. It is not guaranteed that images will be obtained and it is stated on item #of the waiver signed by the client. Even though I could have charged him regardless of not being able to get the images, I did not. In fact, he got that visit for free and was offered another chance to come back and try again. When the couple came back for their appointment, they were too late to be seen. Mr*** became angry and demanding. He insisted on being seen at that very moment since the next client had not shown up yet. His request was denied. My technician tried to explain to him why the policy was in place but that client was too angry and aggressive to reason with. He states in his complaint that he was being spoke to "like a child". I can't say too much about that since that is a subjective issue. All I can say is that it was not intentional. This was the third time this client has been in our office and we always tell every client about the late policy upon booking their appointments. We also post the policy at our reception desk in very large bold print. This was visible to the client on two other occasions prior to the date of complaint.
In conclusion, the client got all the materials from the first visit that he is seeking a refund for and declined for us to replace the DVD. Again, he acknowledged that they enjoyed the experience. They did not pay for the first 3D/4D visit and missed their second visit. That equals to $in services that were not paid to me. Now he wants me to pay him back the little bit that he paid for all those services. I will not refund him and I wouldn't feel comfortable bringing him back to my office after the way he acted toward my staff
I am rejecting this response because: The response from the business stated that I chose to not have the DVD replaced. This is not true. I was told I could drive back to the office and have it replaced. I refused to drive from Elk Grove to Roseville when the business is the one that made the mistake. I think its interesting that the business is trying to make it seem like they did me a favor by not charging for services that they didnt do and failed to acknowledge the aggressive nature in which the technicians try to obtain imagery. The business also failed to acknowledge the double standard regarding their "policy". In no way did they acknowledge how they kept us waiting both times but when we are late once they refuse to see us. Stating that we are told about the policy with each scheduled appointment is a flat out lie. As I mentioned in my original complaint we were also lied to by the technician who told us that we could be seen that day at 2 pm and then retracted her statement saying we could come on Thursday. The business failed to acknowledge how there was nobody else in the wait room upon our arrival and that the technician was not seeing anyone. Nobody showed up. The business made no attempt to work with us so I think it is reasonable that I became angry. If you had to take time off of work and drive 45 minutes only to be told you cant be seen when it was clear that the business makes no effort to accommodate you, especially after they were late in seeing you both prior visits, yes I became angry.
In the businesses conclusion they stated that I received all of the materials, that is false. And it is false that I declined the offer for a replacement. Just because I acknowledged that I enjoyed the first experience does not make up for the extremely poor customer service we received at our last visit. I cannot believe the nerve that the business states $160 that I supposedly owe them. If you add up the gas and the lost time I had to take off from work plus the time I had to take to edit the DVD to add the music they failed to do, we would be well over $160. The businesses statement that they wouldn't feel comfortable having me back in the office is laughable. I would never set foot back in that office and I can guarantee you that everyone I speak with about the business will not set foot in that office either. I wanted to settle this strictly between myself and the business and I thought that requesting a refund was the least they could do to make up for the lost time and money resulting from this experience. The business can be rest assured that if they continue to refuse a refund that my story will be posted for everyone to hear through Social media.