Good Move Movers, Inc.

Initial Business Response /* (1000, 5, 2014/04/22) */
Dear Rhonda-
I will try to respond to this complaint categorically, as best I can
1)This move was rescheduled at least times (which isn't out of the ordinary)The shipper (Mr***), postponed from 11/14/to the following
weekI recall him saying that it will be "next week", and I expected to hear which day next week, but I never did, so I assumed something fell through on his new homeIn any case, the shipper called around a.mon 11/looking for his moversI told him I didn't know he was scheduledHe yelled at me, which would be a natural reaction, in that caseI know, because I have had dozens of calls from individuals whose movers have not show on their move dayThey are panickedRegarding arguing, unless I am engaged by someone, I would never argue in such a situationI avoid arguing, whenever possibleYou plug the hole in the boat first and argue later, if you wantI had men and a truck there by 1:pm.and finished the job hours laterThat dayThe shipper states that I 'found a truck and guys somewhere and get the move started'.A truck was in my yard and some men were at homeIt wasn't a busy dayIt didn't take him screaming for me to act, either
2)I've admitted (and apologized for, many times over)putting the tvs in one truckI thought there were three tvson truck and on the otherI was wrongThe shipper wanted me to fix the problem, but short of buying him a new tv that evening, he would have to wait until the following dayThe tvs were delivered the following dayAgain, I did not argue, but apologizedRegarding the bedding, I'm still not understanding why the shipper is complaining about thisThis complaint is mineThe shipper packed the bedding himself, it was in his home the whole time, and for straight days all I heard about was missing beddingWhen the shipper found the bedding, no apology to meI'm still not understanding that
3)i wasn't continually emailed by the for daysAbout consecutive days went by from the shippers email about wanting to have a conversation with me about discount for his storage bill due to lack of service, to checking on the status of his claimThe quote that the shipper cites in the middle of this section is 100% true, and it was made for reasons for that I will conclude withThe shipper still has an unpaid storage bill between $500.00- $He indicated in an email he would like to have a conversation about a discount for his storage bill due to lack of serviceThe last quote in this section is not paraphrasedIt's falseI have an email thread to verify that
To address the final paragraph, I will need some clarity on the move from 12-not being completedWith the exception of not having a television set, i'm not sure what else that implies, if anythingThe second part of his shipment was to scheduled, by the shipper, to arrive on 12-And it didI showed up on site both delivery daysThe first to try to calm the shipper down and express himself to meThe second, just to make sure everything was still okay
Regarding the 'fatigue and anguish'quote: MrI haven't expressed this in any other email to the shipper, but Mr*** is extremely difficult to deal with I have apologized, duly or not, many times over to him and it's uselessHe yells quite a lot and I find him to be emotionally abusiveThat quote was a genuine expression of my feelingsAs honest of an expression that I'm capable ofI don't apologize for it, by the way, and it wasn't meant as an insult
I'm guessing this will most likely require some arbitrationIn his final email to me, the shipper has indicated that he will not open any from me email, rather delete itI have never been to arbitration before, I don't know what it entails, but to have a disinterested party rule on this would be most welcome
Initial Consumer Rebuttal /* (3000, 7, 2014/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) I am 100% certain I relayed the actual move date at least twiceIt is convenient that this was done over the phone and I do not have an email to prove Good Move made an egregious errorHe continually says I did not give him an exact date and hides behind the fact this was done by phoneNo family in the history of moves doesn't convey an exact date to the mover when they know it
2) The move on 12-was never completed on 12-We were missing TVs and all of our bedding (also on the 2nd truck and hence our complaint)I was forced to pay the bill at that moment since Good Move still had 1/of my stuff coming the next day*** was in my home trying to make light conversation on 12-(acting as if nothing was wrong) and I was clear that whole day I wanted a discount for the completely botched moveHe smiled and said "don't worry." The whole time he knew he'd never make good on that promise
We contracted for our "entire" *** house to be delivered on 12-and it was missing key components that were removed by the moving company
Lastly, I was told by the men actually doing the move that our stuff was broken already in the warehouse and they swore by itThey told me it was broken in storage and not the move to or into our home
On the sole merit of the 12-move not being completed on 12-although I was forced to pay it I am seeking restitution
Final Business Response /* (4000, 9, 2014/05/01) */
Dear ***
In addition to filing a complaint with the Revdex.com this customer has also filed a formal complaint with the Illinois Commerce CommissionRather than respond to the shippers rebuttal, I have been advised by *** *** of the *** to inform the Revdex.com of the outcome of those proceedings in their entiretyThe Commerce Commission, as you know, will mediate and/or arbitrate this matterAs a footnote, I will print and respond to the customers latest rebuttal herewith to the Commerce Commission
Final Consumer Response /* (4200, 11, 2014/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept