Good Night Pediatrics

HAD A BAD EXPERIENCE HAD WENT IN WITH A CHILD WHO HAD BROKEN OUT WITH RASH WAS THERE OVER HOURS AND WAS TOOKEN INTO A PATIENT ROOM AND NEVER GOT THE MEDICAL ATTENTION NEEDED , THE RASH WAS GETTING WORSE AS TIME WENT BY MY POOR BABY WAS COVERED IN THE RASH AND COULDNT DEAL WITH THE ITCHINESS I ASKED THE NURSES HOW MUCH LONGER ALL THEY KEPT SAYING WAS I AS NEXT I GOT THIS ANSWER FOR THE NEXT FEW HOURS I HAD TO END UP LEAVING BECAUSE WE NEVER GOT HELP THERE WAS ONLY ONE DR ON THE STAFF , THE PLACE SMELLED LIKE HUMAN FECES IT WAS DIRTY AND STAFF WAS UNBEARABLY RUDE NOT RECOMMENEDED THIS PLACE NEEDS TO BE MONITORED

I went to good night pediatrics thursday night due to the fact my son had a feverIt was probably around midnightThe man that helped me out was really rude and DID NOT know how to treat babiesMy son is months oldWhen he first walked in he said whats wrong with him? I sad he has a feverThen he began asked what else was wrong with him I sad he also has a cough going onHe asked me if his throat was sore? I said I did not know , how can I tell?? He answered with dont know thats why im asking you?? I just thought to myself is hes the pediatrition or me? When he told me to lay my son down he he grabbed both of his arms close to his side tightly and said hold him like thisI hate seeing my son cry so I held him the best could He told me no! like this! & held him even tighter down and said if I couldnt hold him down like that he was going to get someone elseSo he stormed out of the room I picked up my son who was cryingWhen he came back he had this girl hold my son downThe service here was horrible! That mans name was *** *** ** is what it said on the medication they perscribed my sonI will never come hereI went to the *** *** *** on avondale blvd and mcdowell the next day due to my son having an allegic reaction to the medicineThe service here was far more better and they treated me and my son with more respectThe doctor who saw my son held him down to check him as well and didnt do it with force like they did at good night pediatrics

Unfortunately, due to *** regulations, Good Night Pediatrics cannot provide information regarding the medical services provided to *** *** sonIf she wishes to speak with us directly, we would be happy to address her concernsThat said, no payment was collected at the time of the
visit, and as noted in the complaint, *** *** left voluntarily due to the wait time for her childWhile we strive to always minimize wait time, we do not provide any guarantee on how long it will take a patient to be seenDuring a holiday week at the beginning of flu season, demand can sometimes cause wait times to be higher than normalEven when our wait times increase, they are generally much shorter than the wait times at hospitals or other after hours facilitiesIn this case, our contract with the insurance provider does require us to file a claim with them to document any medical services rendered, but *** *** will not be receiving a bill and will not be charged individually for any services rendered

Thank you for advising us of the complaint filed against Good Night Pediatrics. As always, we take such matters seriously, and appreciate the opportunity to respond and remedy the situation. HIPAA laws prevent us from being able to respond to many of the specifics regarding the
experience reported by Ms***. That said, we can respond to the financial concerns, and some of the general concerns raised in the complaint. With regards to the disputed amount, we have no problem refunding the $co-pay. Our policy is to refund the co-pay when the customer or patient does not receive medical services, and in this case, the patient was not seen. We would issue the refund even without a Revdex.com driven request. Our accounting staff has processed a credit back to the card that was used to make the co-pay, and a copy of the credit transaction has been attached for verification.With regards to customer service, we are sorry that we did not meet the expectations of the customer. We are an after-hours pediatric urgent care, and we accept patients on a wabasis. We room patients appropriately based on medical need, not for financial reasonsWe also see patients as quickly as we can, while ensuring that we provide quality care in the process. We would never do harm to a patient, and we would not advise patients to seek care elsewhere unless we felt that we could not provide the appropriate level of care in an appropriate amount of time. We are disappointed that we were not able to meet the wait time expectations of the customer, and we are refunding their co-pay since they elected to leave prior to being seen. That said, we do not feel that we failed to provide services as advertised.Best regards,Good Night Pediatrics

Thank you for advising us of the complaint filed against Good Night Pediatrics. As always, we take such matters seriously and appreciate the opportunity to respond and remedy the situation. HIPAA laws prevent us from being able to respond
to any specifics regarding the experience reported. We have responded directly to the complainant regarding concerns raised in the complaint.
With regards to customer service, we are sorry that we did not meet the expectations of the customer. We are an after-hours pediatric urgent care and we accept patients on a wabasis. We see patients appropriately based on medical need, not for financial reasonsWe see patients as quickly as we can, while ensuring that we provide quality care in the process. As a private entity, not associated with a hospital system, we are not subject to EMTALAHaving said that, we would never do harm to a patient and we would not advise patients to seek care elsewhere unless we felt that we could not provide the appropriate level of careWe are disappointed that we were not able to meet the expectations of the customer

Unfortunately, due to [redacted] regulations, Good Night Pediatrics cannot provide information regarding the medical services provided to [redacted] son. If she wishes to speak with us directly, we would be happy to address her concerns. That said, no payment was collected at the time of the...

visit, and as noted in the complaint, [redacted] left voluntarily due to the wait time for her child. While we strive to always minimize wait time, we do not provide any guarantee on how long it will take a patient to be seen. During a holiday week at the beginning of flu season, demand can sometimes cause wait times to be higher than normal. Even when our wait times increase, they are generally much shorter than the wait times at hospitals or other after hours facilities. In this case, our contract with the insurance provider does require us to file a claim with them to document any medical services rendered, but [redacted] will not be receiving a bill and will not be charged individually for any services rendered.

Thank you for advising us of the complaint filed against Good Night Pediatrics. As always, we take such matters seriously, and appreciate the opportunity to respond and remedy the situation. HIPAA laws prevent us from being able to respond to many of the specifics regarding the...

experience reported by Ms. [redacted]. That said, we can respond to the financial concerns, and some of the general concerns raised in the complaint.  With regards to the disputed amount, we have no problem refunding the $75 co-pay. Our policy is to refund the co-pay when the customer or patient does not receive medical services, and in this case, the patient was not seen. We would issue the refund even without a Revdex.com driven request. Our accounting staff has processed a credit back to the card that was used to make the co-pay, and a copy of the credit transaction has been attached for verification.With regards to customer service, we are sorry that we did not meet the expectations of the customer. We are an after-hours pediatric urgent care, and we accept patients on a walk-in basis. We room patients appropriately based on medical need, not for financial reasons. We also see patients as quickly as we can, while ensuring that we provide quality care in the process. We would never do harm to a patient, and we would not advise patients to seek care elsewhere unless we felt that we could not provide the appropriate level of care in an appropriate amount of time. We are disappointed that we were not able to meet the wait time expectations of the customer, and we are refunding their co-pay since they elected to leave prior to being seen. That said, we do not feel that we failed to provide services as advertised.Best regards,Good Night Pediatrics

This is a Copy of the Complaint I filed directly with the Owners of Goodnight Pediatrics. Please review the several complaints regarding the Baseline Location. This facility should be investigated. Customer reviews on Google maps and Yelp are Alarming!!

To [redacted] & [redacted] of Good Night Pediatrics:

Though I am fairly certain this will fall on Deaf ear judging by the disgustingly rude and lazy people you have working for you at your Baseline location. However, I am completing my due diligence by providing you proper notice of the events, which transpired at 2AM in the morning of July 11th 2013. I brought my 7 year old in your facility at 2AM as he was crying in pain from severe aches in his knees. When I arrived I realized I had no method of payment as my cards were at home.

I have Medical Insurance and offered to call in with my Credit Card information. Without even getting off her ([redacted]) butt to observe my child, She ([redacted]) Determined that my child would not be seen by your doctors because he was breathing and there for it was not an emergency.

First of all please tell me how an office clerk sitting 50 feet away from my son has the right to diagnose him and state that she will not allow him to be seen. This is outright horrific behavior which could have placed my sons well being in jeopardy. It wasn't until I mentioned the exposure to a lawsuit for her ([redacted]) personally diagnosing my son without even approaching him that she offered to triage him and screen him to see if the doctors would even look at him. I then waited 10 minutes with ZERO patients ahead of my son before I realized any service received by your staff at this point would be a great dis service to my little boy.

You should review the reviews from previous patients. Your baseline office is not fit to provide medical service of any kind to any patients. I will be continuing my efforts to ensure the public is aware of your deplorable practices.

CC: [redacted]

CC: [redacted]

Review: I got home from work my son complained of a headache I touched his head and he was hot I checked his temp it was 103 so I took him to good night pediatrics as they advertise they will get your child in and out as I got there I waited 45 min for them to triage him and they said his temp was 103 I asked for them to give him something for fever the medical assistant asked the dr and then gave him motrin she said as soon as a bed opens she would take him back first because his fever was high I waited another hour and they had already took four kids back at that point I realized some of these kids came after I arrived I waited a little while longer and it had been 2 hours that I was waiting I ended up leaving upset that my son is still burning up and has a sore throat his issue not resolved and now I have to take him to the hospitalDesired Settlement: I do not think my insurance should be billed for my son sitting there not feeling well and was not able to see a doctor to get diagnosed

Business

Response:

Unfortunately, due to [redacted] regulations, Good Night Pediatrics cannot provide information regarding the medical services provided to [redacted] son. If she wishes to speak with us directly, we would be happy to address her concerns. That said, no payment was collected at the time of the visit, and as noted in the complaint, [redacted] left voluntarily due to the wait time for her child. While we strive to always minimize wait time, we do not provide any guarantee on how long it will take a patient to be seen. During a holiday week at the beginning of flu season, demand can sometimes cause wait times to be higher than normal. Even when our wait times increase, they are generally much shorter than the wait times at hospitals or other after hours facilities. In this case, our contract with the insurance provider does require us to file a claim with them to document any medical services rendered, but [redacted] will not be receiving a bill and will not be charged individually for any services rendered.

HAD A BAD EXPERIENCE HAD WENT IN WITH A CHILD WHO HAD BROKEN OUT WITH RASH WAS THERE OVER 2 HOURS AND WAS TOOKEN INTO A PATIENT ROOM AND NEVER GOT THE MEDICAL ATTENTION NEEDED , THE RASH WAS GETTING WORSE AS TIME WENT BY MY POOR BABY WAS COVERED IN THE RASH AND COULDNT DEAL WITH THE ITCHINESS I ASKED THE NURSES HOW MUCH LONGER ALL THEY KEPT SAYING WAS I AS NEXT I GOT THIS ANSWER FOR THE NEXT FEW HOURS I HAD TO END UP LEAVING BECAUSE WE NEVER GOT HELP THERE WAS ONLY ONE DR ON THE STAFF , THE PLACE SMELLED LIKE HUMAN FECES IT WAS DIRTY AND STAFF WAS UNBEARABLY RUDE NOT RECOMMENEDED THIS PLACE NEEDS TO BE MONITORED

Review: Feb 28 we had a "pleasure" visiting Good Night Pediatrics on [redacted] & [redacted]. This office was just a few miles away from you house so we decided to take our sick son to their office despite my knowledge of my friend's negative experience with this same office. Upon our arrival the lady at a front office had us fill out paperwork, asked what was wrong with my son and then she collected a payment. I explained to her that my 5 months old baby had a fever, stuffy nose and had been throwing up. There were 2 more kids in a waiting room so I assumed the wait wouldn't be that long. After waiting for 40 minutes I approached the registration and asked them how long was the wait. The answer shocked me, there were 7 more kids in front of us. Obviously they were all called in to the back so whoever comes to the door wouldn't see this crowd and just turn around and leave. Very smart money-collecting technique: Lure people in and have them sit there for hours! Mind you I had a sick infant on my hands who was crying as he was in pain and people staring at us as they were probably annoyed with my baby's crying. That wasn't after I started asking questions, we were offered to wait in a triage. Really?! Now you're offering us a triage?!!! That lady knew all along how sick my little baby was and she did nothing to get him just a little bit more comfortable until I started getting frustrated with this "service". Again, he is just 5 months old! I thought the primary purpose of medicine was helping people. Unfortunately we were dealing with physicians who have lost compassion. Any person with a little bit of empathy, someone who cares for people would've said "We'd love to see your child but the wait in our clinic is too long. It'd be hours before we see him, so we're afraid we can't provide in and out services we advertise". That's compassion right there!!! But I guess Good Night Pediatrics only cares about collecting co-payments. How about good old Hippocratic Oath "Primum non nocere" (first, do no harm)? I'm sure Phoenix Children's Hospital is familiar with this concept as they saw us in 10 minutes after we left "Not-so-Good night pediatrics"!Desired Settlement: Refund of $75 urgent care co-pay. Sitting in the wait room doesn't cost $75.

Business

Response:

Thank you for advising us of the complaint filed against Good Night Pediatrics. As always, we take such matters seriously, and appreciate the opportunity to respond and remedy the situation. HIPAA laws prevent us from being able to respond to many of the specifics regarding the experience reported by Ms. [redacted]. That said, we can respond to the financial concerns, and some of the general concerns raised in the complaint. With regards to the disputed amount, we have no problem refunding the $75 co-pay. Our policy is to refund the co-pay when the customer or patient does not receive medical services, and in this case, the patient was not seen. We would issue the refund even without a Revdex.com driven request. Our accounting staff has processed a credit back to the card that was used to make the co-pay, and a copy of the credit transaction has been attached for verification.With regards to customer service, we are sorry that we did not meet the expectations of the customer. We are an after-hours pediatric urgent care, and we accept patients on a walk-in basis. We room patients appropriately based on medical need, not for financial reasons. We also see patients as quickly as we can, while ensuring that we provide quality care in the process. We would never do harm to a patient, and we would not advise patients to seek care elsewhere unless we felt that we could not provide the appropriate level of care in an appropriate amount of time. We are disappointed that we were not able to meet the wait time expectations of the customer, and we are refunding their co-pay since they elected to leave prior to being seen. That said, we do not feel that we failed to provide services as advertised.Best regards,Good Night Pediatrics

I am sorry that I called of from work to go with my wife and daughter to sit in this place and wait,wait ,wait 4 hrs plus! The guy at the front desk said it would be two hrs! Well we left! They took our copay! They have one dr. for room full of people! I cant believe they have repeat customers because we will never go back there!

I went to good night pediatrics thursday night due to the fact my son had a fever.. It was probably around midnight. The man that helped me out was really rude and DID NOT know how to treat babies. My son is 8 months old. When he first walked in he said whats wrong with him? I sad he has a fever. Then he began asked what else was wrong with him I sad he also has a cough going on. He asked me if his throat was sore? I said I did not know , how can I tell?? He answered with dont know thats why im asking you?? I just thought to myself is hes the pediatrition or me? When he told me to lay my son down he he grabbed both of his arms close to his side tightly and said hold him like this. I hate seeing my son cry so I held him the best could. He told me no! like this! & held him even tighter down and said if I couldnt hold him down like that he was going to get someone else. So he stormed out of the room I picked up my son who was crying. When he came back he had this girl hold my son down. The service here was horrible! That mans name was [redacted] is what it said on the medication they perscribed my son. I will never come here. I went to the [redacted] on avondale blvd and mcdowell the next day due to my son having an allegic reaction to the medicine. The service here was far more better and they treated me and my son with more respect. The doctor who saw my son held him down to check him as well and didnt do it with force like they did at good night pediatrics.

My husband and I took our 6 month old son here on 3/30/14 due to a bad sounding cough, congestion, running nose. I was afraid that he may have croup. After waiting a little while which is to be expected we finally saw the doctor. She wasn't rude but was very fast she did listen to his lungs and feel his stomach look in his ears however she didn't listen to him cough. She said he sounded fine asked me a couple of questions and said "yes it probably is croup, we will give him an oral steroid to help..." She then gave us a few instructions to follow at home if he gets too congested and walked out. She never heard him cough to make sure it is truly croup. They administer the drug and we went home. My son was to have a six-month doctors appointment Monday, March 31 so I kept it took him in filled in his pediatrician as to what took place the previous night. His pediatrician took a listen to him waited for him to cough, listens to his coughing and therefore informed me that it is not croup but he is wheezing. He is explained the difference to me as to why he feels it is not croup and what it actually is. They gave him a breathing treatment which helped and sent us home with breathing treatment instructions and the machine. If it was not for having in a doctors appointment with my son's pediatrician I would not have realized that my son had been sadly misdiagnosed. And my six-month old was given steroids when this was not needed this urgent care did not take their time and failed to effectively take care of their patient.