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Good Night Sleep Products Reviews (2)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me. 
The owner of the Company has agredd to refund the full amount of 205.00.  Although I had to take all products purchased and deliver them to him. When I arrived I should tell you that there was no actual store. He runs his business out of his camper which is surrounded by garbage and filth. I have researched his business and have come to find out that he may be selling mattresses and boxsprings that he gets off of curbs and out of dumpsters. Please let others beware of his so called "business".
Regards, [redacted]

Review: I am writing to see if you might be interested in investigating a company called Good Night Sleep Products in [redacted], PA. They appear to be a company that sells brand name BRAND NEW mattresses at low set prices. They have postings on [redacted] as well as a website, which has many grammatical errors, as well as other issues for using it. I called the number on the website stating I was interested in a Queen Mattress with a split queen box spring and a queen frame. [redacted], the man I spoke with specifically stated that these mattresses have NEVER been used and that they are floor models or slightly damaged from shipping. Ok so I decided I would try and order one and it would be delivered. Price was under 200 for everything including delivery.Once I received my products it was apparent to me that the mattress was dirty, used, and smelled of stale cigarette smoke and now my room smells like it. I called to request them to remove the smelly mattress and replace it with a BRAND NEW mattress like they have advertised on their website, goodnightsleeproducts.com.This was on a Monday. He then stated he would deliver my NEW MATTRESS on Wednesday and by the end of business on Wednesday he said his truck was in Stroudsburg and could not get to my delivery till Thursday. Thursday came and they delivered my mattress at approx 2:30 PM. Upon delivery I smelled a corner of the mattress and said I would try it. I took it in my house and again once removing the plastivc is stunk like stale cigarettes and was filthy. I called [redacted] and he stated that he could not refund me the full $60 because it would cost him money to drive to pick it up and he had to charge me transportation costs. I told him this was not acceptable. He is selling used mattress that are desgusting, while he advertises NEW MATTRESSES that are floor models. I have tried contacting him further and he will not return calls or emails.Desired Settlement: I am requesting a full refund for the mattress as well as the rest of the products which comes to a total of $205. I originally only requested the price of the mattress but due to the poor service and professionalism I request a FULL REFUND.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The owner of the Company has agredd to refund the full amount of 205.00. Although I had to take all products purchased and deliver them to him. When I arrived I should tell you that there was no actual store. He runs his business out of his camper which is surrounded by garbage and filth. I have researched his business and have come to find out that he may be selling mattresses and boxsprings that he gets off of curbs and out of dumpsters. Please let others beware of his so called "business".

Regards, [redacted]

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Description: Mattresses

Address: 15T72 SR6, Factoryville, Pennsylvania, United States, 18419

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www.goodnightsleepproducts.net

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Shady, yet now dead: once upon a time this website was reported to be associated with Good Night Sleep Products, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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