Good Ole Boys Automotive Repair

Complaint: [redacted] I am rejecting this response because:Complaint: [redacted] I am rejecting this response because:My vehicle sat in front of this repair shop from Friday March to Thursday March The car was not touched the entire time by a mechanic or a technicianThey simply refused to look at it or take any measures to help me in the slightestFortunately, this repair shop is part of the NAPA Autocare Center network and by my own persistence, I was able to contact the right person at NAPA's national level [redacted] from NAPA is responsible for the NAPA centers in the region and trusting him with only one phone call, I put the fate of my CRV in his very capable handsOn March 17, a NAPA tow truck picked up my Honda CRV from Good Ole Boys Automotive in Burnet and towed the vehicle some 50+ miles to Rush Automotive in Round RockMarch 19, I received a phone call from [redacted] at Rush informing me the repairs were completed and the car was ready for pickupThe invoice totaled over $and NAPA footed the bill for both the tow and the repairs! [redacted] managed to write it off under one of their warranty programs, NAPA's Peace of Mind Guarantee [redacted] went above and beyond to make it right for someone he'd never metFrom just one phone call he made it happen, simply because Good Ole Boys represents NAPA and should be held accountable in upholding their standardsI find it extremely convenient that my complaint was addressed by the business on the same day my vehicle was removed from their parking lot after it sat there for days without any response or acknowledgement of my dilemma or a solutionThe only "solution" offered was a booklet printout of class action suit details and complaints of similar issues by CVR ownersThe class action suit was closed in 2012, so this information was useless and a waste of time and paperInitially, when the car was taken there for the third time, they had offered to bypass the system so the car would be driveable, but it was, as I understood, at my expense and I was never given an estimateThey never followed up with me following the timeframe the technician was supposed to look it itThe car never moved, which means no one ever looked at it? The day NAPA towed it, they thought they were in the clear of responsibility and then decided it was safe to finally respond to this complaintDuring the time my vehicle sat, ignored, I was forced to spend over a thousand dollars in car rentals, gas money for rides and similar expensesIf it hadn't been for ***, my vehicle would still be sitting thereNAPA was my only saving graceThis business does not uphold NAPA standards of excellence and customer satisfaction and should be stripped of the NAPA Autocare Center titleThey can't even live up to their own slogan "Committed to Honest to Goodness Hometown Values!" Their honesty and integrity is questionable and their hometown values lack anything considered valuableWord of mouth can be the strongest form of advertising, especially in a small town, and I am advertising my experience to everyone I know, as well as every relevant online website and review forum.? Regards, [redacted]

We have reviewed your statement concerning repairs preformed on your Honda CR-V for A/C system replacementFirst off we would like to take this opportunity to thank you for your business and for allowing us to address your concernsWe have researched the work completed on your vehicle by way of discussing it with our automotive technician assigned to your vehicle and the repair orders stating the compressor clutch had seized up, along with the details of all work doneIt is our finding that all A/C related components were replaced in accordance with standard procedure for A/C System replacement plus some added measures(A/C compressor w/clutch, A/C condenser, A/C evaporator core, A/C expansion valve, and the cooling fan.) Looking at our records when the vehicle returned a few months later the A/C compressor was making noise, rather than just replacing the compressor we replaced all the A/C components again, thinking it could possibly have been a faulty compressor and we didn’t want to take any chances of the system being contaminated(Vendor supplied parts and we covered the labor) At this point it’s back a third time therefore we began doing some intensive research resulting in finding a class action lawsuit pertaining to excessive failures of the A/C compressors due to poor design of the A/C system in this particular vehicle and several othersAt which point we supplied documentation to you pertaining to the lawsuit along with pages of complaints from other consumers with the same issue and a youtube address for a video stating the same.? ? https://www.youtube.com/watch?v=FLdX1WvJqSc As I noted to you when we replaced the A/C system the second time it was still under warranty and we did so due to possibility of a faulty compressor and didn’t know what we know now but fell like at this point we are up against a brick wall seeing all the complains pertaining to this particular vehicle’s A/C system and that there is an class action lawsuit whereas Honda agreed to a nearly $million class action lawsuit settlement to resolve the litigationWe truly would love to resolve this issue and if doing it again would, we certainly won’t have a problem doing so but we feel we have exhausted all means to find a repair that would address the problem in a way where we could be sure it wouldn’t happen againThere is a compressor bypass available that would get you back on the road but in this Texas heat you would be miserable and you wouldn’t be any better off than you are now other than the fact the vehicle would be drivable? We do sympathize with you and wish there was a fail proof means to fix the issue but as far as we know there isn’t one other than you might try taking the vehicle to a Honda dealershipAgain we feel for you and all you having to go through and wish you the best of luckSincerely, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Owner/GenMgr.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Good Ole Boys Automotive Repair ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Side note: A s far as your hood release you called to tell us about later, you never brought the vehicle back to us so that we could repair itWhether we did it or not we would have definitely fixed it

We have reviewed your statement concerning repairs preformed on your Honda CR-V for A/C system replacementFirst off we would like to take this opportunity to thank you for your business and for allowing us to address your concernsWe have researched the work completed on your vehicle by way of discussing it with our automotive technician assigned to your vehicle and the repair orders stating the compressor clutch had seized up, along with the details of all work doneIt is our finding that all A/C related components were replaced in accordance with standard procedure for A/C System replacement plus some added measures(A/C compressor w/clutch, A/C condenser, A/C evaporator core, A/C expansion valve, and the cooling fan.) Looking at our records when the vehicle returned a few months later the A/C compressor was making noise, rather than just replacing the compressor we replaced all the A/C components again, thinking it could possibly have been a faulty compressor and we didn’t want to take any chances of the system being contaminated(Vendor supplied parts and we covered the labor) At this point it’s back a third time therefore we began doing some intensive research resulting in finding a class action lawsuit pertaining to excessive failures of the A/C compressors due to poor design of the A/C system in this particular vehicle and several othersAt which point we supplied documentation to you pertaining to the lawsuit along with pages of complaints from other consumers with the same issue and a youtube address for a video stating the same https://www.youtube.com/watch?v=FLdX1WvJqSc As I noted to you when we replaced the A/C system the second time it was still under warranty and we did so due to possibility of a faulty compressor and didn’t know what we know now but fell like at this point we are up against a brick wall seeing all the complains pertaining to this particular vehicle’s A/C system and that there is an class action lawsuit whereas Honda agreed to a nearly $million class action lawsuit settlement to resolve the litigationWe truly would love to resolve this issue and if doing it again would, we certainly won’t have a problem doing so but we feel we have exhausted all means to find a repair that would address the problem in a way where we could be sure it wouldn’t happen againThere is a compressor bypass available that would get you back on the road but in this Texas heat you would be miserable and you wouldn’t be any better off than you are now other than the fact the vehicle would be drivable We do sympathize with you and wish there was a fail proof means to fix the issue but as far as we know there isn’t one other than you might try taking the vehicle to a Honda dealershipAgain we feel for you and all you having to go through and wish you the best of luckSincerely, [redacted] Owner/GenMgr Good Ole Boys Automotive Repair [redacted] [redacted] *** Side note: A s far as your hood release you called to tell us about later, you never brought the vehicle back to us so that we could repair itWhether we did it or not we would have definitely fixed it

Complaint: ***
I am rejecting this response because:Complaint: ***I am rejecting this response because:My vehicle sat in front of this repair shop from Friday March to Thursday March The car was not touched the entire time by a mechanic or a technicianThey simply refused to look at it or take any measures to help me in the slightestFortunately, this repair shop is part of the NAPA Autocare Center network and by my own persistence, I was able to contact the right person at NAPA's national level*** from NAPA is responsible for the NAPA centers in the region and trusting him with only one phone call, I put the fate of my CRV in his very capable handsOn March 17, a NAPA tow truck picked up my Honda CRV from Good Ole Boys Automotive in Burnet and towed the vehicle some 50+ miles to Rush Automotive in Round RockMarch 19, I received a phone call from *** at Rush informing me the repairs were completed and the car was ready for pickupThe invoice totaled over $and NAPA footed the bill for both the tow and the repairs! *** managed to write it off under one of their warranty programs, NAPA's Peace of Mind Guarantee*** went above and beyond to make it right for someone he'd never metFrom just one phone call he made it happen, simply because Good Ole Boys represents NAPA and should be held accountable in upholding their standardsI find it extremely convenient that my complaint was addressed by the business on the same day my vehicle was removed from their parking lot after it sat there for days without any response or acknowledgement of my dilemma or a solutionThe only "solution" offered was a booklet printout of class action suit details and complaints of similar issues by CVR ownersThe class action suit was closed in 2012, so this information was useless and a waste of time and paperInitially, when the car was taken there for the third time, they had offered to bypass the system so the car would be driveable, but it was, as I understood, at my expense and I was never given an estimateThey never followed up with me following the timeframe the technician was supposed to look it itThe car never moved, which means no one ever looked at it The day NAPA towed it, they thought they were in the clear of responsibility and then decided it was safe to finally respond to this complaintDuring the time my vehicle sat, ignored, I was forced to spend over a thousand dollars in car rentals, gas money for rides and similar expensesIf it hadn't been for ***, my vehicle would still be sitting thereNAPA was my only saving graceThis business does not uphold NAPA standards of excellence and customer satisfaction and should be stripped of the NAPA Autocare Center titleThey can't even live up to their own slogan "Committed to Honest to Goodness Hometown Values!" Their honesty and integrity is questionable and their hometown values lack anything considered valuableWord of mouth can be the strongest form of advertising, especially in a small town, and I am advertising my experience to everyone I know, as well as every relevant online website and review forum.
Regards,
*** ***

We have reviewed your additional statement rejecting our original response concerning complaints about repairs preformed on your Honda CR-VWe again are truly sympathetic for all the hardship this vehicle has placed upon youWe know nothing we can say is going to take away from all you have endured with this vehicle but will try to respond to your commits concerning our facility and our work ethicsAlthough you had your vehicle dropped off at our shop by another party other than yourself (owner of the vehicle) and you didn’t make contact with us till days later, we did bring the vehicle into the shop and had a technician take a look at itWe did not have a signed work order authorizing any repairs and seeing it was again failure of a poorly designed A/C system where as the maker (Honda) had agreed to a million dollar class action suit settlement and seeing that there were hundreds of complaints from other consumers complaining about the same issues concerning their A/C system in this vehicle we decided that we would not attempt any repairs for a third time and to the fact we had alreeay done so a second time at no cost to youWe will admit that we had no knowledge or had any awareness that the repairs would be considered under NAPA’s Peace of Mind Warranty due to the fact that the parts used for the repair were not NAPA partsThe decision to take care of the repair came from other/higher than channels that we would have gone through to get the approval for this type of issue under circumstances whereas NAPA parts would have been usedThe end results are that the vehicle was repaired again, a second time at no cost to youIt is obvious at this point that there is nothing we could or can say to give you peace of mind through all that you have endured with this vehicle that in your words has been a problem from the get go, where as you were threatening to sue the guy/company that sold it to youWe do wish you well with the vehicle that has been such a headache to us all, especially for you and feel that it isn’t necessary for us to respond to any additional commits that you may have concerning this matter or our facilityWe would also note that for anyone in business is aware of, “you can’t please everyomatter how hard you try!” Again we are truly sympathetic and pray that somehow you find peace of mindWish the best of luck to you and the future of your vehicleSincerely, Good Ole Boys Automotive Repair *** *** Owner/Gen Mgr

We have reviewed your additional statement rejecting our original response concerning complaints about repairs preformed on your Honda CR-VWe again are truly sympathetic for all the hardship this vehicle has placed upon youWe know nothing we can say is going to take away from all you have endured with this vehicle but will try to respond to your commits concerning our facility and our work ethicsAlthough you had your vehicle dropped off at our shop by another party other than yourself (owner of the vehicle) and you didn’t make contact with us till days later, we did bring the vehicle into the shop and had a technician take a look at itWe did not have a signed work order authorizing any repairs and seeing it was again failure of a poorly designed A/C system where as the maker (Honda) had agreed to a million dollar class action suit settlement and seeing that there were hundreds of complaints from other consumers complaining about the same issues concerning their A/C system in this vehicle we decided that we would not attempt any repairs for a third time and to the fact we had alreeay done so a second time at no cost to you We will admit that we had no knowledge or had any awareness that the repairs would be considered under NAPA’s Peace of Mind Warranty due to the fact that the parts used for the repair were not NAPA partsThe decision to take care of the repair came from other/higher than channels that we would have gone through to get the approval for this type of issue under circumstances whereas NAPA parts would have been usedThe end results are that the vehicle was repaired again, a second time at no cost to youIt is obvious at this point that there is nothing we could or can say to give you peace of mind through all that you have endured with this vehicle that in your words has been a problem from the get go, where as you were threatening to sue the guy/company that sold it to youWe do wish you well with the vehicle that has been such a headache to us all, especially for you and feel that it isn’t necessary for us to respond to any additional commits that you may have concerning this matter or our facility We would also note that for anyone in business is aware of, “you can’t please everyomatter how hard you try!” Again we are truly sympathetic and pray that somehow you find peace of mindWish the best of luck to you and the future of your vehicleSincerely, Good Ole Boys Automotive Repair *** *** Owner/Gen Mgr

We have reviewed your statement concerning repairs preformed on your Honda CR-V for A/C system replacementFirst off we would like to take this opportunity to thank you for your business and for allowing us to address your concernsWe have researched the work completed on your vehicle by way
of discussing it with our automotive technician assigned to your vehicle and the repair orders stating the compressor clutch had seized up, along with the details of all work doneIt is our finding that all A/C related components were replaced in accordance with standard procedure for A/C System replacement plus some added measures(A/C compressor w/clutch, A/C condenser, A/C evaporator core, A/C expansion valve, and the cooling fan.) Looking at our records when the vehicle returned a few months later the A/C compressor was making noise, rather than just replacing the compressor we replaced all the A/C components again, thinking it could possibly have been a faulty compressor and we didn’t want to take any chances of the system being contaminated(Vendor supplied parts and we covered the labor) At this point it’s back a third time therefore we began doing some intensive research resulting in finding a class action lawsuit pertaining to excessive failures of the A/C compressors due to poor design of the A/C system in this particular vehicle and several othersAt which point we supplied documentation to you pertaining to the lawsuit along with pages of complaints from other consumers with the same issue and a youtube address for a video stating the same.? ? https://www.youtube.com/watch?v=FLdX1WvJqSc As I noted to you when we replaced the A/C system the second time it was still under warranty and we did so due to possibility of a faulty compressor and didn’t know what we know now but fell like at this point we are up against a brick wall seeing all the complains pertaining to this particular vehicle’s A/C system and that there is an class action lawsuit whereas Honda agreed to a nearly $million class action lawsuit settlement to resolve the litigationWe truly would love to resolve this issue and if doing it again would, we certainly won’t have a problem doing so but we feel we have exhausted all means to find a repair that would address the problem in a way where we could be sure it wouldn’t happen againThere is a compressor bypass available that would get you back on the road but in this Texas heat you would be miserable and you wouldn’t be any better off than you are now other than the fact the vehicle would be drivable? We do sympathize with you and wish there was a fail proof means to fix the issue but as far as we know there isn’t one other than you might try taking the vehicle to a Honda dealershipAgain we feel for you and all you having to go through and wish you the best of luckSincerely, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Owner/GenMgr.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Good Ole Boys Automotive Repair ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** * *** *** ** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** *** ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Side note: A s far as your hood release you called to tell us about later, you never brought the vehicle back to us so that we could repair itWhether we did it or not we would have definitely fixed it

Complaint: [redacted]
I am rejecting this response because:Complaint: [redacted]I am rejecting this response because:My vehicle sat in front of this repair shop from Friday March 4 to Thursday March 17. The car was not touched the entire time by a mechanic or a technician. They simply refused to look at it or take any measures to help me in the slightest. Fortunately, this repair shop is part of the NAPA Autocare Center network and by my own persistence, I was able to contact the right person at NAPA's national level. [redacted] from NAPA is responsible for the NAPA centers in the region and trusting him with only one phone call, I put the fate of my CRV in his very capable hands. On March 17, a NAPA tow truck picked up my Honda CRV from Good Ole Boys Automotive in Burnet and towed the vehicle some 50+ miles to Rush Automotive in Round Rock. March 19, I received a phone call from [redacted] at Rush informing me the repairs were completed and the car was ready for pickup. The invoice totaled over $1400 and NAPA footed the bill for both the tow and the repairs! [redacted] managed to write it off under one of their warranty programs, NAPA's Peace of Mind Guarantee. [redacted] went above and beyond to make it right for someone he'd never met. From just one phone call he made it happen, simply because Good Ole Boys represents NAPA and should be held accountable in upholding their standards. I find it extremely convenient that my complaint was addressed by the business on the same day my vehicle was removed from their parking lot after it sat there for 14 days without any response or acknowledgement of my dilemma or a solution. The only "solution" offered was a booklet printout of class action suit details and complaints of similar issues by CVR owners. The class action suit was closed in 2012, so this information was useless and a waste of time and paper. Initially, when the car was taken there for the third time, they had offered to bypass the system so the car would be driveable, but it was, as I understood, at my expense and I was never given an estimate. They never followed up with me following the timeframe the technician was supposed to look it it. The car never moved, which means no one ever looked at it.  The day NAPA towed it, they thought they were in the clear of responsibility and then decided it was safe to finally respond to this complaint. During the time my vehicle sat, ignored, I was forced to spend over a thousand dollars in car rentals, gas money for rides and similar expenses. If it hadn't been for [redacted], my vehicle would still be sitting there. NAPA was my only saving grace. This business does not uphold NAPA standards of excellence and customer satisfaction and should be stripped of the NAPA Autocare Center title. They can't even live up to their own slogan "Committed to Honest to Goodness Hometown Values!" Their honesty and integrity is questionable and their hometown values lack anything considered valuable. Word of mouth can be the strongest form of advertising, especially in a small town, and I am advertising my experience to everyone I know, as well as every relevant online website and review forum. 
Regards,
[redacted]

We have reviewed your statement concerning repairs preformed on your 2004 Honda CR-V for A/C system replacement. First off we would like to take this opportunity to thank you for your business and for allowing us to address your concerns. We have researched the work completed on your vehicle by way...

of discussing it with our automotive technician assigned to your vehicle and the repair orders stating the compressor clutch had seized up, along with the details of all work done. It is our finding that all A/C related components were replaced in accordance with standard procedure for A/C System replacement plus some added measures. (A/C compressor w/clutch, A/C condenser, A/C evaporator core, A/C expansion valve, and the cooling fan.) Looking at our records when the vehicle returned a few months later the A/C compressor was making noise, rather than just replacing the compressor we replaced all the A/C components again, thinking it could possibly have been a faulty compressor and we didn’t want to take any chances of the system being contaminated. (Vendor supplied parts and we covered the labor) At this point it’s back a third time therefore we began doing some intensive research resulting in finding a class action lawsuit pertaining to excessive failures of the A/C compressors due to poor design of the A/C system in this particular vehicle and several others. At which point we supplied documentation to you pertaining to the lawsuit along with 26 pages of complaints from other consumers with the same issue and a youtube address for a video stating the same.   https://www.youtube.com/watch?v=FLdX1WvJqSc As I noted to you when we replaced the A/C system the second time it was still under warranty and we did so due to possibility of a faulty compressor and didn’t know what we know now but fell like at this point we are up against a brick wall seeing all the complains pertaining to this particular vehicle’s A/C system and that there is an class action lawsuit whereas Honda agreed to a nearly $40 million class action lawsuit settlement to resolve the litigation. We truly would love to resolve this issue and if doing it again would, we certainly won’t have a problem doing so but we feel we have exhausted all means to find a repair that would address the problem in a way where we could be sure it wouldn’t happen again. There is a compressor bypass available that would get you back on the road but in this Texas heat you would be miserable and you wouldn’t be any better off than you are now other than the fact the vehicle would be drivable.  We do sympathize with you and wish there was a fail proof means to fix the issue but as far as we know there isn’t one other than you might try taking the vehicle to a Honda dealership. Again we feel for you and all you having to go through and wish you the best of luck. Sincerely,                                         ...⇄ [redacted]                                         ...⇄ Mgr.                                      ...⇄                                         ...⇄ Ole Boys Automotive Repair                                         ...⇄ [redacted]                                         ...⇄ Side note: A s far as your hood release you called to tell us about later, you never brought the vehicle back to us so that we could repair it. Whether we did it or not we would have definitely fixed it.