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Initial Business Response / [redacted] (1000, 7, 2017/03/20) */ Dear [redacted] I am writing in response to your letter in regards to [redacted] a made a consultation at my salon with a staff member wanting hair extensions by a certain date [redacted] was quoted a price [redacted] agreed to the quoteIt is our policy to have the extension client put down a 50% deposit before we will schedule the appointmentMy employee was fully booked for two weeks and had to come in on her day off to accommodate [redacted] [redacted] has naturally has very thick hair and in order for the extensions to look natural she required a full head of extension to be put inWe use a fine quality real human hair called SoCap The hair comes in a full spectrum of colors and is special ordered [redacted] willingly deposited the money and we scheduled her appointmentI will send you photos of the finished style After two weeks [redacted] contacted my employee by texting her personally saying that the extensions were falling out and she wanted them taken out [redacted] made an appointment with the salon to come in and have the extensions taken out [redacted] did not bring in any of the hair that had fallen outWhen she came in for the appointment there was no evidence of hair falling outMy employee told her that there was no reason for her to be alarmed and that there was not a problem with the hair extensions [redacted] still wanted the hair removedTwo of my employees removed the hair extensions from [redacted] 's headIt took two employees one full hour to remove the extensionsWe gave the extensions that [redacted] purchased in a bag for her to take home My salon has offered So.Cap Extensions for over ten yearsWe have never had a complaint with the extensionsSoCap will be sending you a letter confirming that we order large quantities of their hair and that my employees that offer the service are qualified and certified We feel that [redacted] wanted the extensions for a certain event she was going to and then decided she did not like herself with long hair [redacted] normally wears her hair very short Thank you for your service at the Revdex.com of Northern Indiana, [redacted]

Initial Business Response /* (1000, 7, 2017/03/20) */
Dear [redacted]
I am writing in response to your letter in regards to [redacted]
[redacted] a made a consultation at my salon with a staff member wanting hair extensions by a certain date. [redacted] was quoted a price . [redacted]...

agreed to the quote. It is our policy to have the extension client put down a 50% deposit before we will schedule the appointment. My employee was fully booked for two weeks and had to come in on her day off to accommodate [redacted]. [redacted] has naturally has very thick hair and in order for the extensions to look natural she required a full head of extension to be put in. We use a fine quality real human hair called SoCap . The hair comes in a full spectrum of colors and is special ordered. [redacted] willingly deposited the money and we scheduled her appointment. I will send you photos of the finished style.
After two weeks [redacted] contacted my employee by texting her personally saying that the extensions were falling out and she wanted them taken out. [redacted] made an appointment with the salon to come in and have the extensions taken out.
[redacted] did not bring in any of the hair that had fallen out. When she came in for the appointment there was no evidence of hair falling out. My employee told her that there was no reason for her to be alarmed and that there was not a problem with the hair extensions . [redacted] still wanted the hair removed. Two of my employees removed the hair extensions from [redacted]'s head. It took two employees one full hour to remove the extensions. We gave the extensions that [redacted] purchased in a bag for her to take home.
My salon has offered So.Cap Extensions for over ten years. We have never had a complaint with the extensions. SoCap will be sending you a letter confirming that we order large quantities of their hair and that my employees that offer the service are qualified and certified.
We feel that [redacted] wanted the extensions for a certain event she was going to and then decided she did not like herself with long hair. [redacted] normally wears her hair very short.
Thank you for your service at the Revdex.com of Northern Indiana,
[redacted]