Good Riddance Pest Control LLC

Our company was hired by the property management company to inspect unit #* located at [redacted] The complaint was that there was a rodent issue in this unit and that the company wanted us to come take care of the issue until the situation was solvedUpon arrival at the facility an exterior inspection was performed as well as an interior inspection to unit and a basementThe property manager that met with our licensed technician indicated that their maintenance team had already inspected and sealed up entry areas that they found, of which some of the entry points were inside unit During the time of our inspection the property manager and the female tenant were talking in another room about weather any other tenants had complained about rodent issues at this location (multi unit building)A minimal amount of mouse droppings were found in the unit and since the tenant stated that they were not staying in the unit it was told her that she should remove all perishable food items and that would include the opened and unopened bags of peanuts that were found in a hall closetThe technician that inspected the unit states she did not indicate or say that the unit was messyThe term "messy" was spoken by the tenant as she entered the unit after the property manager and our technician were already inside the unit and she said she knew the place was messyOur company would not be in business today if our technicians went around telling customers how to keep their houses or apartmentsIt is our responsibility however to help educate customers when the situation calls for their participation to help correct a given situationDuring the rodent inspection the technician did find bed bugs at the head of the bed when she was getting ready to place snap traps in the bedroomAs a courtesy the technician told the tenant that she found bed bugs and that it appears to be a new infestation(very early stages were seen) as that was the only room that she seen the bugs inOur technician has five years experience and has been well trained in bed bug inspections as well as treatments Please accept our sincere apologies if [redacted] felt that our technician was disrespecting her in any way, [redacted] was not present during our inspectionWe are well aware of how insects and rodents travel in multi unit residences