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Good Samaritan Hospital Medical Center

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Reviews Good Samaritan Hospital Medical Center

Good Samaritan Hospital Medical Center Reviews (9)

Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ Nothing was said about not coming back, just that at that time I did not know when they would be backWe have been extremely busyThe wood boiler for the floor heat can create some liabilities, if the temperature is too hot it can crack the floorWe installed the tubing for the floor heat so the contractor could pour the floor but needed to talk to home owner about temperature issues for the floor heatWe had hours of labor for the installation, gathering materials and driving one way for two menThe bill stays as it is Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I respectfully disagree with the business owner on the following basis: The business told me specifically on the telephone that they were not coming backThey did not state that they were busy or needed to speak to me or my husband about temperature issues for the floor heatI was told, specifically that they were not coming back because there was no crawl space The business states, " We had hours of labor for the installation, gathering materials, and driving one way for two men." This statement can be taken one of two ways: aIt took hours for two men to gather materials, drive, and installThis actually is reasonableLamar, MO is miles from my homeIf it took minutes each way to drive, that would be one hourThey were at my house three and a half hoursThis would leave three and a half hours to gather materialsIn this case we were overcharged hours of laborWe are due a refund of $400.00, minus the $we still currently owe, leaving a credit balance of $ bIf you read the statement that they are charging hours for each man, which is how they calculated charging hours for labor, there are even more serious billing issuesIf that is the case, they have three and a half hours times two for the installation, which totals seven hoursThere is still drive time of minutes each way for a total of one hourSo even though they brought one vehicle, we will assume they charged us for each man riding in the SAME vehicle for the SAME amount of time, it would be two hours for drive timeNow, that leaves SEVEN HOURS for gathering materialsThey gathered pieces of foam board,pex pipe (on a roll),roll of duct tape,2" pvc foam core pipe,3/pex pipe, 1/pex bend support, 2" pvcand 2" pvc st The parts total was $ Again, I would state that the bill is not reasonableEither we are due a refund of $or we should not have to pay the outstanding balance of $I DO NOT feel that we owe any more money to Jeffries Plumbing Final Business Response / [redacted] (4000, 9, 2015/11/25) */ We have no comment for this anymoreThe bill stays as is Final Consumer Response / [redacted] (4200, 11, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this business' proposed resolution Jeffries Plumbing came to our house and looked at what work we were asking them to doWe asked them to put in floor heat in our kitchen and dining room that would connect to out current outside wood burning heating unit and to replace the current pvc pipes with pex pipes throughout the houseThey gave us an estimate stating they would do the workAfter several phone calls of trying to find out when they would be able to start, they finally called us and told us they would be at our house September 14, 2015.They did not show upSeptember 15th they didn't show upWe had hired a man that had worked with these plumbers before to prepare the ground with gravel and pour concrete over the tubing when it was finishedHe told us he could not move forward without the plumbersOn September 16th I called Jeffries Plumbing and told them that they had not showed up as plannedI specifically asked if we needed to hire somebody differentThe secretary called me back later that day and told me they would be at our house the next dayTwo men showed up very agitatedThey walked in, looked around and said " WE ARE SUPPOSED TO DO WHAT? " They roughed in for the kitchen sink and installed foam board and ran piping for the floor heatThey arrived at 8:00am and left at 11:30amMy husband was home and he called me at work to tell me they were finished alreadyThey left in such a hurry that they left tools behind(My husband called and told them the same day about the tools) They told us to send them with the floor man, and we didSo, they were there and one half hours After the concrete was complete, I called Jeffries Plumbing and told them we were ready for them to come back to complete the plumbingThey had not even connected the pipes to any kind of a heat sourceThe secretary told me they were not coming back because there was no crawl space We did not hear anything from them until we got a bill dated 9/23/The bill was for $for parts and $for hours of labor and $sales taxWe paid the bill of $1,on 9/25/We did not agree but chose to pay it anywayWe received another bill dated 9/29/stating they forgot to charge us for the foam insulation for $ Since we felt we were so overcharged for the labor, we reported them to the Revdex.comTheir response to our complaint said "Nothing was said about not coming back, just that at that time I did not know when they would be backWe have been extremely busyThe wood boiler for the floor heat can create some liabilities, if the temperature is too hot it can crack the floorWe installed the tubing for the floor heat so the contractor could pour the floor but needed to talk to the home owner about temperature issues for the floor heatWe had hours labor for the installation, gathering materials and driving one way for two menThe bill stays as it is" Now why would they send a bill a month later if the work was not complete and they planned to finish the job? The business told me specifically they were not coming back because there was no crawl spaceThey did not state that they needed to speak to me or my husband about temperature issuesThey said "We had hours of labor for the installation, gathering materials and driving one way for two men This can be taken one of two ways: 1.) It took hours for two men to gather materials,drive and installLamar, Mo is miles from my homeIf it took minutes each way to drive, that would be hourThey were at my house three and one half hoursThis would leave three and one half hours to gather materialsIn this case we were overcharged hours of laborWe would be due a refund of $minus the $we currently owe, leaving a credit balance of $ 2.)If you read the statement that they are charging hours for each man, which is how they calculated charging hours of labor, there are even more serious billing issuesIf that is the case, they have three and one half hours times two for installation, which totals seven hoursThere is drive time of thirty minutes each way for a total of one hourSo, even though they brought one vehicle, we will assume they charged us for each man riding in the SAME vehicle for the SAME amount of time, it would be two hours for drive timeNow that leaves SEVEN HOURS for gathering materialsThey gathered pieces of foam board, pex pipe (on a roll), roll of duct tape, pieces of pvc foam core pipe, 1/pex bend support, 45" pvc elbow and 45" st elbow Now, I have not asked for a refundAll I am asking is that Jeffries Plumbing would please reconsider their decision and adjust the bill to a $balance due

I had surgery 2/7/19 for anterior cervical discectomy fusion I don’t feel comfortable leaving 2/8/19 the nurse in the morning to afternoon was very unprofessional kept my IV drip in for 4 hours with out meds in it got a attitude when I spoke on it. Thought it was ok to then roll her eyes a state meds are given as needed when asked after me asking a hour in advance I will never come to this hospital again

Please follow up with the person you identified.  We have provided him with a detailed letter since our last contact.

Thank you for sharing with us the family's concern.  We want to assure you that we have reviewed their concern and have provided the family with education regarding their insurance so that they have a better understanding of the fees assigned by their insurance company as their...

responsibility.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Double charging people for a "facility fee" is a scam and NOT a co-payment. We are seeking a lawyer and the news then we'll see how much you like all the attention. You try to rip people off and mess with their credit then we will mess with your reputation over $25 you feel you really tried to slip by.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/11/06) */
Nothing was said about not coming back, just that at that time I did not know when they would be back. We have been extremely busy. The wood boiler for the floor heat can create some liabilities, if the temperature is too hot it can crack the...

floor. We installed the tubing for the floor heat so the contractor could pour the floor but needed to talk to home owner about temperature issues for the floor heat. We had 8 hours of labor for the installation, gathering materials and driving one way for two men. The bill stays as it is.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I respectfully disagree with the business owner on the following basis:
1. The business told me specifically on the telephone that they were not coming back. They did not state that they were busy or needed to speak to me or my husband about temperature issues for the floor heat. I was told, specifically that they were not coming back because there was no crawl space.
2. The business states, " We had 8 hours of labor for the installation, gathering materials, and driving one way for two men." This statement can be taken one of two ways:
a. It took 8 hours for two men to gather materials, drive, and install. This actually is reasonable. Lamar, MO is 20 miles from my home. If it took 30 minutes each way to drive, that would be one hour. They were at my house three and a half hours. This would leave three and a half hours to gather materials. In this case we were overcharged 8 hours of labor. We are due a refund of $400.00, minus the $271.40 we still currently owe, leaving a credit balance of $128.60.
b. If you read the statement that they are charging 8 hours for each man, which is how they calculated charging 16 hours for labor, there are even more serious billing issues. If that is the case, they have three and a half hours times two for the installation, which totals seven hours. There is still drive time of 30 minutes each way for a total of one hour. So even though they brought one vehicle, we will assume they charged us for each man riding in the SAME vehicle for the SAME amount of time, it would be two hours for drive time. Now, that leaves SEVEN HOURS for gathering materials. They gathered 14 pieces of foam board,pex pipe (on a roll),1 roll of duct tape,20 2" pvc foam core pipe,80 3/4 pex pipe, 4 1/2 pex bend support, 2 2" pvc45 and 1 2" pvc st 45. The parts total was $366.98.
Again, I would state that the bill is not reasonable. Either we are due a refund of $128.60 or we should not have to pay the outstanding balance of $271.40. I DO NOT feel that we owe any more money to Jeffries Plumbing.
Final Business Response /* (4000, 9, 2015/11/25) */
We have no comment for this anymore. The bill stays as is.
Final Consumer Response /* (4200, 11, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this business' proposed resolution.
Jeffries Plumbing came to our house and looked at what work we were asking them to do. We asked them to put in floor heat in our kitchen and dining room that would connect to out current outside wood burning heating unit and to replace the current pvc pipes with pex pipes throughout the house. They gave us an estimate stating they would do the work. After several phone calls of trying to find out when they would be able to start, they finally called us and told us they would be at our house September 14, 2015.They did not show up. September 15th they didn't show up. We had hired a man that had worked with these plumbers before to prepare the ground with gravel and pour concrete over the tubing when it was finished. He told us he could not move forward without the plumbers. On September 16th I called Jeffries Plumbing and told them that they had not showed up as planned. I specifically asked if we needed to hire somebody different. The secretary called me back later that day and told me they would be at our house the next day. Two men showed up very agitated. They walked in, looked around and said " WE ARE SUPPOSED TO DO WHAT? " They roughed in for the kitchen sink and installed foam board and ran piping for the floor heat. They arrived at 8:00am and left at 11:30am. My husband was home and he called me at work to tell me they were finished already. They left in such a hurry that they left tools behind. (My husband called and told them the same day about the tools) They told us to send them with the floor man, and we did. So, they were there 3 and one half hours.
After the concrete was complete, I called Jeffries Plumbing and told them we were ready for them to come back to complete the plumbing. They had not even connected the pipes to any kind of a heat source. The secretary told me they were not coming back because there was no crawl space.
We did not hear anything from them until we got a bill dated 9/23/15. The bill was for $366.98 for parts and $800.00 for 16 hours of labor and $28.35 sales tax. We paid the bill of $1,195.33 on 9/25/15. We did not agree but chose to pay it anyway. We received another bill dated 9/29/15 stating they forgot to charge us for the foam insulation for $271.40.
Since we felt we were so overcharged for the labor, we reported them to the Revdex.com. Their response to our complaint said "Nothing was said about not coming back, just that at that time I did not know when they would be back. We have been extremely busy. The wood boiler for the floor heat can create some liabilities, if the temperature is too hot it can crack the floor. We installed the tubing for the floor heat so the contractor could pour the floor but needed to talk to the home owner about temperature issues for the floor heat. We had 8 hours labor for the installation, gathering materials and driving one way for two men. The bill stays as it is" Now why would they send a bill a month later if the work was not complete and they planned to finish the job? The business told me specifically they were not coming back because there was no crawl space. They did not state that they needed to speak to me or my husband about temperature issues. They said "We had 8 hours of labor for the installation, gathering materials and driving one way for two men.
This can be taken one of two ways:
1.) It took 8 hours for two men to gather materials,drive and install. Lamar, Mo is 20 miles from my home. If it took 30 minutes each way to drive, that would be 1 hour. They were at my house three and one half hours. This would leave three and one half hours to gather materials. In this case we were overcharged 8 hours of labor. We would be due a refund of $400.00 minus the $271.40 we currently owe, leaving a credit balance of $128.60.
2.)If you read the statement that they are charging 8 hours for each man, which is how they calculated charging 16 hours of labor, there are even more serious billing issues. If that is the case, they have three and one half hours times two for installation, which totals seven hours. There is drive time of thirty minutes each way for a total of one hour. So, even though they brought one vehicle, we will assume they charged us for each man riding in the SAME vehicle for the SAME amount of time, it would be two hours for drive time. Now that leaves SEVEN HOURS for gathering materials. They gathered 14 pieces of foam board, pex pipe (on a roll), 1 roll of duct tape, 20 pieces of pvc foam core pipe, 4 1/2 pex bend support, 2 45" pvc elbow and 1 45" st elbow.
Now, I have not asked for a refund. All I am asking is that Jeffries Plumbing would please reconsider their decision and adjust the bill to a $00.00 balance due.

Review: I just received a collection notice from PCB Inc. for $83.47 for a bill from Good Samaritan Hospital from 6/**/13 when my daughter was in the ER. Now I received 1 bill from them around July and I did not pay because Good Samritan Hospital has a bad habit of charging for nonsense and I have had numerous calls to them about their practices. In the past I have had to call and complain about them charging me EXTRA money because my other daughter needed stitches after 10pm. How stupid can you be?! My insurance company covers 100% minus my co-pay. This amount is NOT my co-pay amount and normally these issues correct themselves. As I mentioned earlier I received 1, one, uno bill from them regarding this and no phone calls. Now 5 months later they have the audacity to start collections and ruin my credit rating?! I do not think so. I plan on making a full complain to the state board as well as the NHS regarding their practices. This is happening way too often for them to get away with it. They want to mess with people's lives then fine I will mess with their lives. They are a business as much as they want to speak about the care they provide and as such they are treating people like trash.Desired Settlement: I want account [redacted] cleared of any bill or I want a full disclosure of what is due so that it can be submitted to insurance for possible payment and I want the collection's agency to correct my credit rating as it has already taken a hit. I have a very low risk credit and have now been moved to low so nothing else will be acceptable.

Business

Response:

Dear [redacted]:

Thank you for taking the time to speak with me today.

On or about December **,2013 – we received a letter from your office referencing a customer concern.

Good Samaritan Hospital Medical Center is unable to answer the concerns raised due to regulatory issues/HIPAA.

If the complainant is referencing an adult person(#[redacted]) we would need a HIPAA Authorization Form completed by the adult to whom your client [redacted] is referencing.

If [redacted] would like to speak with directly- I am enclosing my office number.

Thank you for your assistance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted] and I made contact and there seems to be some mistake someplace but we are dealing with this and there is no need for this.

Sincerely,

Review: My son, [redacted] was treated in the Good Samaritan ER on 1/*/2013 for [redacted]. Our insurance Oxford received a bill for service with [redacted] on 2/**/2013 for $447.00. On March *, 2013 a check was issued for $350 as an in network provider and was cashed by Good Sam on March **, 2013. Since then I keep receiving bills for $447.00 for a service that was already paid. After multiple phone calls and assurance from the billing department Good Sam has to transfer the money over to a different account and it takes awhile, I then received a bill from a collections company for the amount over the summer I believe August. It was later canceled by the collections department because they were able to see the EOB is zero dollars and they were able to close the case. I faxed proof of payment but I am now still receiving bills from Good Sam for $447.00. I have had a contact since I received the collections bill which was over the summer. I was assured within two weeks it will be resolved. A month later I called back, spoke to someone named [redacted] and was told the mistake was found and that it would be corrected shortly. In December I called back again, again it's not resolved. I asked to escalate the issue which she refused to do. I could not get a name or a phone number of a [redacted] and now, Feb **, 2014 I am still receiving bills for $447.00. Also, another issue is I was also told last summer by the billing department that the hospital billed it incorrectly and he is not in network so when they would correct the amount I will then have to try and straighten that out with my insurance company the difference of what my insurance actually paid and what it was billed, again something I have nothing to do with but am stuck countless hours trying to resolve. Good Samaritan Hospital has been billing me for over a year for service that was paid for by my insurance company. If after this long the employees there don't know how to escalate an issue and keeps it unresolved for this long there is something wrong with how they handle issues because nothing gets resolved. I want a zero balance for my son's account because that's what it is suppose to be. Countless phone calls on my part, a complete waste of time for an error that I have nothing to do with. Proof was faxed over to the Good Samaritan Hospital twice and they also had contacted Oxford themselves, they are not denying it was paid they just don't know how to fix the account and are either too scared to escalate the issue or have no one to escalate to.Desired Settlement: A zero balance for my sons account which is what it should be.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Good Samaritan Hospital Medical Center has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Frightening. I went to the ER with symptoms of a [redacted]. They lacked resources or an opthamologistl to really evaluate my eye. But the reason I am writing this review is because despite not being in any kind of pain and telling them that I was offered Percocet by a nurse.She said was ordered for me. This contains a narcotic. I declined the medicine. When I investigated the situation an administrator later told me that the physician assistant had clicked on the wrong patient in a computer so I was prescribed a medication that another patient there the same time was supposed to get. He was very nonchalant and unapologetic even when I told him I take two medications that this drug is known to have moderate interactions with. I did research on the medication it's a narcotic contains an opiate can be addictive and it can slow and stop breathing. It has many drug interaction and interacts with two medications that prescription medication that I take. Truly frightening. I hope that my complaining keeps a tragedy from happening at that hospital.

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Description: HOSPITALS

Address: 6450 Island Hwy N, West Islip, New York, United States, 11795

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