Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Protect and I have agreed that there was no problem with the project and I am happy with the resolution Regards, [redacted]
ID# [redacted] Protech Asphalt Maintenance Incsent the customer estimate # [redacted] (copy enclosed) on 3-27-Note there is no depth specified for excavationThe installation of gravel is an estimate of 6" since we normally excavate until we find stable sub base/sub gradeHome owner was on location while we completed the project, and voiced no concerns at the time.On 6-30-15, Mr [redacted] sent an email (copy enclosed) stating he was “pleased with the paving” but questioned the specificationsI believe Lorre (the estimator for this project) contacted Mr [redacted] either via phone or email to address his concerns.The concerns about proper grading away from the garage can be seen in the photo Mr [redacted] provided, which clearly shows the excavation sloping away from the garage entranceThe asphalt was installed level with the garage entrance for a smooth transition with a 1% slope away from the garage for water flowThe slope of 1% was confirmed on 10-19-when [redacted] personally visited the site and checked with a levelPerhaps the direction and/or intensity of the rain is the cause of the water in the garage?Protech Asphalt Maintenance Inctries to resolve any complaints as quickly as possibleThe customer seemed happy with the work upon completion and expressed his satisfaction verbally to the office after the crew left the job site and later via e-mailUnsure exactly what customer wants
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Protect and I have agreed that there was no problem with the project and I am happy with the resolution Regards, [redacted]
ID# [redacted] Protech Asphalt Maintenance Incsent the customer estimate # [redacted] (copy enclosed) on 3-27-Note there is no depth specified for excavationThe installation of gravel is an estimate of 6" since we normally excavate until we find stable sub base/sub gradeHome owner was on location while we completed the project, and voiced no concerns at the time.On 6-30-15, Mr [redacted] sent an email (copy enclosed) stating he was “pleased with the paving” but questioned the specificationsI believe Lorre (the estimator for this project) contacted Mr [redacted] either via phone or email to address his concerns.The concerns about proper grading away from the garage can be seen in the photo Mr [redacted] provided, which clearly shows the excavation sloping away from the garage entranceThe asphalt was installed level with the garage entrance for a smooth transition with a 1% slope away from the garage for water flowThe slope of 1% was confirmed on 10-19-when [redacted] personally visited the site and checked with a levelPerhaps the direction and/or intensity of the rain is the cause of the water in the garage?Protech Asphalt Maintenance Inctries to resolve any complaints as quickly as possibleThe customer seemed happy with the work upon completion and expressed his satisfaction verbally to the office after the crew left the job site and later via e-mailUnsure exactly what customer wants