Good Stuff Auto

Initial Business Response / [redacted] (1000, 7, 2015/08/20) */ Evidently this woman thrives on conflict and negative energy Not sure if she has a bad memory, amnesia, or 'situational ethics'She might have decided to just 'play' us so she could have us recondition her car for free$dollars does not make us whole considering the time, effort and goodwill we set forth in an effort to do the right thing by seller and buyerWhich is our fiduciary responsibility when acting as consignors I'm quite sure she has a problem with changing her mind, oftenAs indicated in her contradictory e-mail correspondence Not sure why [redacted] isn't happy, we orchestrated a complete reconditioning of her car for cents on the dollarWhile she put us in a compromising situation with our buyer Potentially exposing us legally Now, she seeks to vindictively damage us on a public forum: YELP! (libel)The parameters of the sale were in keeping with her consignment agreementThe agreement provides for 'verbal authorization' I know of no other dealership that reconditions customers cars at cost / wholesale merely so they can turn out a high quality product, with no financial gainI could have simply discounted the car to compensate for what the car neededHowever, by using our resources, we managed to 'create value' for both partiesThe value we created was not appreciated by [redacted] We didn't want to take her check because she already showed us she lacked integrity, and the low regard in which she held our considerable efforts When her and her husband left the car with us, I explained how discerning Porsche buyers wereThat the car had to be 'right', they these buyers often did pre-purchase inspections Her and her husband misrepresented the car, were not forthcoming about the rear wing being inoperableThe oil was dirty, and vegetation would have grown out of the air filter We regret ever having tried to do business with this toxic womanWe are not inclined to apologize to her, as we did nothing wrongThe previous e-mails illustrate that Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Reading my complaint (and my Yelp review of this business), it is clear to anyone which side resorts to personal attacksThe best defense is a good offense? Regarding the details of the transaction, we left the car with them to be soldWe agreed to their detailing the car at our expenseWe agreed to repairs, at our expense, even ones we did not think were necessary Good Stuff told us they had taken a deposit from a buyer when they did notThat is why we agreed to the repairsThat is what put them in a compromising situation with the buyerGood Stuff purchased tires for our car when they only had authorization from us for tires It became clear that our profit from the sale eroded to less than nothingAt that point we paid them for ALL the work done to the car, including work we didn't need or want, and including the UNAUTHORIZED tiresAnd in addition to that we gave them $as a gesture of good will, compensation for their time and effortWe didn't have to give them a pennyI still think we are entitled to a full refund of that money because it didn't buy us any good will at all As a middle ground, we will be satisfied with receiving half of the $back, and an apology for purchasing tires for our car without our authorizationI think that is more than fair Final Business Response / [redacted] (4000, 11, 2015/08/26) */ not are we not inclined to issue an apology to Mrs***, we are considering legal action As the consignor gave verbal consent for the saleWithin the date provided for on the consignment contractWe were denied appropriate compensation for our considerable efforts and resources Then, after taking advantage of us and 'flipping' on verbal consent (as confirmed in her e-mail correspondence), Mrs [redacted] vindictively engages in slander on a public forumBasically stating that we were less than honorableReconditioning her car on our nickel within the parameters the contract provided for With respect to the new tire issueTwo of the tires were down to the 'wear bars' (legally unsafe)The other two tires had weak tread, but more importantly were dry rotted having been on the car for a long timeFor a little more than two tires at a retail price, we purchased four tires that were on special at Tire Rack; the biggest wholesale tire distributor in the U.S Besides, the monetary amount is what was approved - what we were netting the Botus after we reconditioned their car for freeThe 'spread' between wholesale and retail is in effect where we created the value to accommodate both partiesSo in effect; we did the advertise the car partWe did the write the ad, photograph the car partWe did the handle e-mails, sales correspondence part (which is considerable on a Porsche as we explained when the Botus dropped off the vehicle)We did the order parts, call vendors, shuttle the vehicle around partWe did the negotiate a deal for the high end of what the the consignment agreement indicates ($24,is the high end of "low twenties")However, we never realized the compensation part The Botus, conversely benefitted from my years of experience and connections in completely reconditioning their car for themIncluding interior dye work which is very hard to come by, stage polish, touch up, wheel reconditioningMajor service and Bridgestone premium performance tires (2nd best you can buy) mounted and balanced, etcfor $1,and absorbed the $credit card feeYou don't need to be a Porsche shop owner to discern what an incredible value received the Botus benefitted from The buyer (a local rancher) literally brought a bag of cash, and left it as a gesture reflecting his intent to buy the carWe delivered the car to an established Porsche specialist for a Pre-purchase inspection and picked it up in afternoon trafficWe made the mistake of listening to the Botus misrepresentation of the 'care' they took with the car (my shortcoming - I'm the professional)The contrary results of the inspection didn't reflect well on my reputation with the shopEmbarrasingI performed a rudimentary safety check, I would have sent it through my shop before releasing the car anyway So, in conclusion, the Botus benefitted in that their vehicle was reconditioned for less than cents on the dollar, and inspected for themConversely, I get my reputation compromised locally and on line with [redacted] 's toxic Yelp review for thousands to seeMade no money for it ($obviously does not come close to compensating us) I am grateful that my potential buyer was an understanding pragmatic guyIf he wanted to push the issue legally, I would have adopted legal exposure over [redacted] 's habitual 'changes of mind' (as confirmed in e-mail correspondence) We are not litigious peopleWe have not so much as visited small claims court in well over a decadeWe do not like 'negative energy' around usWe haven't had a disagreement like the one [redacted] brought to our showroom in a very long timeThere were folks in the finance office at the time, they know usOtherwise it would have been uncomfortable.They were signing paperwork for the 7th car from us, even though they now live hours away I don't think [redacted] gets uncomfortable, I think she actually enjoys conflict We are people of very high moral convictionI don't let money drive my busWhich makes me a safe enough proprietor to do business with, but a bad individual to mess withI would spend thousands in legal fees if I feel it's the 'right' thing to do Given the paper trail the Mrs [redacted] generated showing her changes of mind, and my concrete conviction, she may consider retracting her toxic Yelp review and enjoy the value received that our little dealership called Good Stuff Auto afforded herIf we decide to sue [redacted] ***, we would be seeking our well earned commission and additional compensation for her committing ill-founded slander and defamation Regretfully, [redacted] President Final Consumer Response / [redacted] (4200, 13, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business has not proposed any resolutionThey insist that we got a great deal on services for our car and they did nothing wrongWe didn't need our car "reconditioned." We agreed to work they insisted needed to be done for the sole purpose of selling the carThey violated our agreement by doing work that was not authorized, and by lying to us about taking a deposit from a buyerAnd they continue to insist that they are the victim We see it differentlyWe compensated them for every penny they spent on our car, including work that was unnecessary in our opinion and even work that was unauthorizedAnd we GAVE them $for their efforts when we didn't have to give them anythingWe also made two attempts to save the transaction by compromising on the sale proceeds, but received no response to either attempt, so we took our car homeLikewise here we offered to compromise on the refund and he refused This complaint was filed because Mr [redacted] threatened meFor that reason I continue to insist that I am due an apology AND a refund of the money we GAVE Good Stuff Auto as a gesture of our goodwillIt bought us no goodwill and should be refunded

Initial Business Response /* (1000, 7, 2015/08/20) */
Evidently this woman thrives on conflict and negative energy.
Not sure if she has a bad memory, amnesia, or 'situational ethics'. She might have decided to just 'play' us so she could have us recondition her car for free. $250. dollars does not...

make us whole considering the time, effort and goodwill we set forth in an effort to do the right thing by seller and buyer. Which is our fiduciary responsibility when acting as consignors.
I'm quite sure she has a problem with changing her mind, often. As indicated in her contradictory e-mail correspondence.
Not sure why [redacted] isn't happy, we orchestrated a complete reconditioning of her car for 50 cents on the dollar. While she put us in a compromising situation with our buyer.
Potentially exposing us legally.
Now, she seeks to vindictively damage us on a public forum: YELP! (libel). The parameters of the sale were in keeping with her consignment agreement. The agreement provides for 'verbal authorization'.
I know of no other dealership that reconditions customers cars at cost / wholesale merely so they can turn out a high quality product, with no financial gain. I could have simply discounted the car to compensate for what the car needed. However, by using our resources, we managed to 'create value' for both parties. The value we created was not appreciated by [redacted].
We didn't want to take her check because she already showed us she lacked integrity, and the low regard in which she held our considerable efforts.
When her and her husband left the car with us, I explained how discerning Porsche buyers were. That the car had to be 'right', they these buyers often did pre-purchase inspections.
Her and her husband misrepresented the car, were not forthcoming about the rear wing being inoperable. The oil was dirty, and vegetation would have grown out of the air filter.
We regret ever having tried to do business with this toxic woman. We are not inclined to apologize to her, as we did nothing wrong. The previous e-mails illustrate that.
Initial Consumer Rebuttal /* (3000, 9, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Reading my complaint (and my Yelp review of this business), it is clear to anyone which side resorts to personal attacks. The best defense is a good offense?
Regarding the details of the transaction, we left the car with them to be sold. We agreed to their detailing the car at our expense. We agreed to repairs, at our expense, even ones we did not think were necessary.
Good Stuff told us they had taken a deposit from a buyer when they did not. That is why we agreed to the repairs. That is what put them in a compromising situation with the buyer. Good Stuff purchased 4 tires for our car when they only had authorization from us for 2 tires.
It became clear that our profit from the sale eroded to less than nothing. At that point we paid them for ALL the work done to the car, including work we didn't need or want, and including the UNAUTHORIZED 2 tires. And in addition to that we gave them $250 as a gesture of good will, compensation for their time and effort. We didn't have to give them a penny. I still think we are entitled to a full refund of that money because it didn't buy us any good will at all.
As a middle ground, we will be satisfied with receiving half of the $250 back, and an apology for purchasing 2 tires for our car without our authorization. I think that is more than fair.
Final Business Response /* (4000, 11, 2015/08/26) */
not are we not inclined to issue an apology to Mrs. [redacted], we are considering legal action.
As the consignor gave verbal consent for the sale. Within the date provided for on the consignment contract. We were denied appropriate compensation for our considerable efforts and resources.
Then, after taking advantage of us and 'flipping' on verbal consent (as confirmed in her e-mail correspondence), Mrs. [redacted] vindictively engages in slander on a public forum. Basically stating that we were less than honorable. Reconditioning her car on our nickel within the parameters the contract provided for.
With respect to the new tire issue. Two of the tires were down to the 'wear bars' (legally unsafe). The other two tires had weak tread, but more importantly were dry rotted having been on the car for a long time. For a little more than two tires at a retail price, we purchased four tires that were on special at Tire Rack; the biggest wholesale tire distributor in the U.S..
Besides, the monetary amount is what was approved - what we were netting the Botus after we reconditioned their car for free. The 'spread' between wholesale and retail is in effect where we created the value to accommodate both parties. So in effect; we did the advertise the car part. We did the write the ad, photograph the car part. We did the handle e-mails, sales correspondence part (which is considerable on a Porsche 911 as we explained when the Botus dropped off the vehicle). We did the order parts, call vendors, shuttle the vehicle around part. We did the negotiate a deal for the high end of what the the consignment agreement indicates ($24,500. is the high end of "low twenties"). However, we never realized the compensation part.
The Botus, conversely benefitted from my 30 years of experience and connections in completely reconditioning their car for them. Including interior dye work which is very hard to come by, 3 stage polish, touch up, wheel reconditioning. Major service and 4 Bridgestone premium performance tires (2nd best you can buy) mounted and balanced, etc. for $1,768.72 and absorbed the $50. credit card fee. You don't need to be a Porsche shop owner to discern what an incredible value received the Botus benefitted from.
The buyer (a local rancher) literally brought a bag of cash, and left it as a gesture reflecting his intent to buy the car. We delivered the car to an established Porsche specialist for a Pre-purchase inspection and picked it up in afternoon traffic. We made the mistake of listening to the Botus misrepresentation of the 'care' they took with the car (my shortcoming - I'm the professional). The contrary results of the inspection didn't reflect well on my reputation with the shop. Embarrasing. I performed a rudimentary safety check, I would have sent it through my shop before releasing the car anyway.
So, in conclusion, the Botus benefitted in that their vehicle was reconditioned for less than 50 cents on the dollar, and inspected for them. Conversely, I get my reputation compromised locally and on line with [redacted]'s toxic Yelp review for thousands to see. Made no money for it ($250. obviously does not come close to compensating us).
I am grateful that my potential buyer was an understanding pragmatic guy. If he wanted to push the issue legally, I would have adopted legal exposure over [redacted]'s habitual 'changes of mind' (as confirmed in e-mail correspondence).
We are not litigious people. We have not so much as visited small claims court in well over a decade. We do not like 'negative energy' around us. We haven't had a disagreement like the one [redacted] brought to our showroom in a very long time. There were folks in the finance office at the time, they know us. Otherwise it would have been uncomfortable.They were signing paperwork for the 7th car from us, even though they now live 2 hours away.
I don't think [redacted] gets uncomfortable, I think she actually enjoys conflict.
We are people of very high moral conviction. I don't let money drive my bus. Which makes me a safe enough proprietor to do business with, but a bad individual to mess with. I would spend thousands in legal fees if I feel it's the 'right' thing to do.
Given the paper trail the Mrs. [redacted] generated showing her changes of mind, and my concrete conviction, she may consider retracting her toxic Yelp review and enjoy the value received that our little dealership called Good Stuff Auto afforded her. If we decide to sue [redacted], we would be seeking our well earned commission and additional compensation for her committing ill-founded slander and defamation.
Regretfully, [redacted] President
Final Consumer Response /* (4200, 13, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business has not proposed any resolution. They insist that we got a great deal on services for our car and they did nothing wrong. We didn't need our car "reconditioned." We agreed to work they insisted needed to be done for the sole purpose of selling the car. They violated our agreement by doing work that was not authorized, and by lying to us about taking a deposit from a buyer. And they continue to insist that they are the victim.
We see it differently. We compensated them for every penny they spent on our car, including work that was unnecessary in our opinion and even work that was unauthorized. And we GAVE them $250 for their efforts when we didn't have to give them anything. We also made two attempts to save the transaction by compromising on the sale proceeds, but received no response to either attempt, so we took our car home. Likewise here we offered to compromise on the refund and he refused.
This complaint was filed because Mr. [redacted] threatened me. For that reason I continue to insist that I am due an apology AND a refund of the money we GAVE Good Stuff Auto as a gesture of our goodwill. It bought us no goodwill and should be refunded.