Good Time Moving and Storage Reviews (%countItem)
Good Time Moving and Storage Rating
Address: 2213 Murfreesboro Pike, Nashville, Tennessee, United States, 37217-3312
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If I could leave 0 stars, I would. My move was a 2 bedroom townhome, with a second floor, to a 2 floor house. My wife and I did all of our packing, and broke down both beds (the only items that should have been broken down) prior to their arrival. Two men reasonably could have completed this entire move in under 6 hours. It took them 8 to complete the move. While I was willing to look past the time, after I signed a very cracked phone screen (that didn't actually include anything except my total), and the movers had left (they didn't even say bye, so no time to inspect anything), I realized that multiple pieces of furniture had been damaged, and two pieces had been outright destroyed (both items that should not have been broken down, and were, leaving them unable to be rebuilt).
Shockingly, the worst part of this move wasn't the damage, or the speed of the movers. I can certainly understand that sometimes things get damaged in a move. What I can't understand is how a professional moving company simply refuses to respond to phone or email requests for resolution. I made the initial call the day following the move and was told by "E." that a manager would call me later that day. That was a Saturday. I did not receive a call back, and obviously didn't receive one on Sunday. On Monday morning, I called multiple times from the number they had on file, and no answer. Seconds after my last call from my personal number, I called from my work number, and the phone was answered immediately. I explained the issue with the gentleman on the phone who said he would have a manager contact me later. I began to say that wouldn't be good enough, and he hung up on me. No manager ever returned that call.
Finally, I sent an email advising of the situation, and demanding a call back to reach a resolution that would suit both parties. As no such call has come, I have opened a dispute with my credit card company. It is disappointing that this is the route I must go to get my damaged furniture replaced/repaired, but I can't work with them if they don't respond. STAY VERY FAR AWAY from this company.
Good Time Moving ruined several pieces of furniture as well as damaged my home. They also charged my for services that were not rendered.
Good Time moving moved all of our belongings from Mt. Juliet, TN to another address in MT. Juliet TN. They loaded the truck with all of our belongings on Thursday April 2, 2020 and unloaded the truck on Friday April 3,2020. We met with the owner, *** before the move, at our home, and he gave us a quote for $2449 to complete the move, he failed to notify us that we would be charged hourly, and that the price could go up if the move took longer. He also failed to tell us that we would be charged an additional 4% when we paid for a credit card fee. that works out to be an additional $97.96 in fees. Upon the unloading of our belongings into our new home, I asked the workers several times to please put something down to protect our hardwood floors and the walls, as this in a new build home. The workers did NOT protect the floors or the walls, and in turn left several scratches on the floors and damaged the walls. When the workers took the sectional couch off of the truck, it was covered in grease stains, from the truck. The worker stated that the same thing happened last week on a different move. The workers had dirty hands from the grease, and proceeded to get grease on my walls, on my kitchen table and on several other items. WE were also told that we would get "the white glove treatment" meaning that when the truck was unloaded, the workers would set everything up where we wanted. The workers not only did not set up our furniture, they left everything still wrapped in the plastic. They left our TVs still wrapped in their blankets. The threw our baby crib on the floor, in pieces. They did set up the master bedroom bed, however they left the boxspring covered in plastic and then put the mattress on top of it. The workers took several smoke breaks, and one worker was seen carrying couch cushions, one at a time. When I complained to the workers about how slow they were going, they dismissed my concerns. After I pointed out several scratch marks on the hardwood floors, and demanded that they put something down to protect the floors, they did put blankets on the floors. They workers then unloaded boxes, and stacked them on top of the blankets that were on the floors. The workers then had to move all of the boxes in order to get the blankets out. This all took extra time, and I was charged hourly, and made to pay for the extra time the workers were at my home. When I was told the final amount of the bill, it was $219.43 over the price I was originally quoted. I stated that I was not going to pay that, and the company charged my card that was on file anyway. The company made me pay for services not rendered i.e. nothing was set up, plastic remained on the furniture and charged my card ( they had on file because I had to pay a down payment). The owner refuses to call me back, and 4 days after the move I still have not heard from the company about compensation for the damage to my home and my belongings or the fact that they charged my card for services they did not provide.
We are seeking a refund of money for the services that were not provided as well as full compensation for the damage to any furniture, floors or walls that was done by Good Time Moving.
Contact Name and Title: *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@goodtimemovingandstorage.com
We performed services for this customer on April 2nd and 3rd. We did complete an in-home estimate, but gave an over the phone estimate first. The customer claims that they were not aware that the total price could change but it was clearly explained as an hourly rate beforehand on the phone as well as during the in home estimate; we followed the same procedures quoting this customer as we would anyone else. The 4% credit card fee was not mentioned, though, and I refunded both fees for this customer.
It is unfortunate but sometimes damages do happen during moves. In this instance ***'s floors were damaged as well as a few other things inside the home. I set up an appointment for my repair vendor to go out and repair the floors as well as take a look at anything else that needed repairing, costing us $250. The customer was satisfied with that work and that left only the sectional couch. The couch did have a grease stain, and I researched several companies to come out and try to clean it. This did take some time, however, as this customer moved at the end of the month (our busiest time). The customer sent several unprofessional emails calling us a "fraudulent mickey mouse company" and that they were going to put us on *** on *** and *** I proceeded to call this customer and compensated for the sectional damages underneath the Basic Value Protection insurance coverage on our contract instead of going above and beyond to get a company to service them. This insurance covers damage to items based on weight - $.60/lb up to a $100 maximum per item regardless of value. This customer received $100 back for the sectional, the maximum return.
These terms to the insurance as well as the hourly rate, service fee, overnight storage fee, and having their credit card on file charged if necessary were ALL in the contract signed at the time of the move. This customer claims that they did not see the contract prior to signing; they had the chance to ask any questions they may have had prior to the move by calling the office BEFORE signing.
At this time I am under the impression that Good Time Moving and Storage has fulfilled our duties in taking care of this customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
Good time moving caused damage to my walls in my new home, they did not repair the damages. We were told by the company that the movers would set up all of our furniture in the new home. The company did not set up any furniture, in fact they lost screws, so I still have not been able to re-attach my mirror to a dresser. All of the furniture was left wrapped in plastic. The TV's were left still wrapped in the movers blankets. The beds and bed frames were leaned up against walls, my sons crib was left in pieces on the floor. We still had to pay full price even though they did not set anything up. There are grease stains on my kitchen table. We were charged hourly- the movers finally set blankets down on my floors, after they had already damaged my floors. They then loaded all of the boxes from the truck onto the blankets. I was charged for the extra time that it took for them to remove the boxes in order to get their blankets out from under them. We still have damages to our home, we were forced to pay for services that were not rendered and we had to pay extra for time that was due to the negligence of the movers. Also, I tried to get in touch with *** for a week in regards to the damages to the couch. When he finally called me back, it was to tell me he was not going to send anyone to get the grease out of the couch, he was just going to refund $100.*** admitted that due to the Corona virus, they are having a hard time finding help. The movers that were sent to our home to unload the truck were not qualified. They took longer to unload the truck than the crew the day before took to load the truck. I have moved several times, it should never take longer to unload the truck, especially when they did not set up any furniture. This was the worst experience I have ever had with a moving company.
They did not follow through with their warranty. Bed has a hole in it, walls were dinged and scraped and are not repaired. Some furniture is damaged.
When using their services, you sign their insurance which is supposed to cover damaged items. The walls when moving were scraped and some of the furniture has marks on them as well. The bed now has a hole in it, and is dirty on the mattress with wooden splinters in the top. I called and talked to the site manager and he told me to fix them myself. Then when I called back he told me that he would give me $25. This is a brand new built home and we used a moving service to keep from the walls being dinged. I have called repeatedly and emailed and they are ignoring me. The hole in the mattress even though small now voids the *** warranty. The workers seemed to keep hitting the walls and kept telling me they will have someone out here to fix it. Very poor company ethic.
I would like the walls repaired and the bed cleaned. The cost to have the painter come in and touch up is $300. It will be a two day process. And the bed needs to be cleaned.
False selling practices and Insurance misleading information provided to the customer
Hired the company to do my moved on 11/19. Quote was for around 500 and ended paying 727 because the movers were not working the way they were supposed to do it, have pictures of movers seating around for more than 30 minutes while on the clock. Need it to request a 3rd person to try to save some money and not even like that they were done in less than 5 hours for a 2 bedroom apartment to a Townhouse. While arriving a my home one of the delivery person advised me they broke my 50 inch 4K UHD TV but told me not to worry because it was cover by the insurance. When I reached out to the company one of the supervisors named Scott *** advised me he was going to discuss the issue with his boss and was going to call me back.
When Scott called me back he left me a message explaining the TV was not cover under the TN Movers law and that I signed the contract which was not true base on that the only thing I signed was a part on an IPAD presented to me which discussed the hourly rate nothing else.
On the contract it does mention the exclusions but that was not showing in the *** and I didn't sign or initialed the exclusions part there was only the driver signature on the part of the contract.
Rates for the company are misleading and the insurance information which they claim on the advertisement "license and insured" are not real or disclosed to the customer because they asked you to sign an *** and you cannot get a full disclosure of what their insurance covers.
Company sent a refund of 100 because I complained about the time they took to complete the move while the employees were resting which they claimed they have fired one of those employees already but they wrote a note that the credit was for the TV and the Dining room table they damaged which I didn't agree when I had the last conversation with Scott.
They are trying to make it look like I agreed for compensation for the TV and the dining room but I have emails probing the contrary.
I have pictures of the drivers resting while on the clock and the TV and dining room table damaged which I sent to the company.
As you can see on the attached contract I didn't put my initials or signed anything related the coverage exclusions or what the exceptions are. Only signature in the contract is agreeing to the Hourly rate.
Business needs to stop the misleading practices and make sure they disclosed all the information when it comes to coverage of the items being ship and want a refund for the services not rendered and the damaged items. Full disclosure for the customers
Contact Name and Title: Scott *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@goodtimemovingandstorage.com
Good Time Moving and Storage completed this move on November 19, 2019. We acknowledged the initial issue of one of the workers not working and sitting in the truck by pulling another worker from a job across town and paying her to drive her personal car to help the customer as quickly as possible. This was not an intentional burning of the clock as I let said previous employee go directly after this job - it was revealed that he had medical conditions that prevented him from physically performing the job. Our contract has distinct sections: Carrier - this authorizes us to perform the services requested. It specifically asks the customer to read the entire document before signing and if anything is unclear, they have a chance to ask either the foreman or call the office to ask questions before starting. Directly below is the 'local hourly rates section' which is signed by the customer to confirm that they agree to the hourly rate, 2 hour minimum, and 15 min prorated intervals afterward. Directly below is the "Declaration of Value" section. On the contract, options A and B are listed - we do not offer B unless the customer requests it as we assume clientele have insurance through their homeowners policy or a 3rd party insurer. A is basic coverage following federal law, which covers $0.60/lb up to $100 maximum per item as long as that item is not an exclusion. Exclusions to coverage are stated directly in this section -
"Exclusions: Furniture composed of particle board or press board; Lamps, lampshades, pictures, mirrors, artwork, glass, marble, vases or statues not packed by Good Time Moving & Storage; Items found broken in boxes not packed by Good Time Moving & Storage; Electronic, audio/visual, computer or battery-operated equipment in transit or storage; Damage to internal mechanical parts of any item, including but not limited to TVs, appliances, pianos, etc.; Previously damaged or repaired items; Previously damaged or loose veneer; Furniture with the original glue dried out; Any loose items not boxed; Plants (live, artificial, or dried); If one item in a set is damaged, only that one item is covered, not the whole set; Any water or rain damage during relocation of the goods; Lawn or Landscape, including subterranean, damage due to driveway being too steep or exceeding weight limits."
These exclusions apply to both policy A and B. The customer did have a television that was damaged during transit. TV's are an exclusion as stated above with other electronics. TV's are coverable if and only if they are transported in the original manufacturer's box with all packing materials. The TV was not in its original box and therefore is not covered. The customer is trying to state that we are falsely advertising that we are licensed and insured. We are licensed as an official business and insured as a business. This means that if, for example, the truck was in an accident in transit and all of a customer's belongings were lost, we are covered by that insurance. If an employee is hurt on a customer's property that customer is not liable.
The customer states that he was unable to read the contract due to it being on an *** We do not use *** products; the contract is displayed electronically in full either on a cell phone or tablet. The customer is always able to read the full contract, and as stated in the first clause of the contract, they agree that they have read the entire contract and agreed to the stated terms before signing.
The customer states that our rates are misleading - the quote is agreed upon prior to the move. We provide quotes over the phone and try to make them as accurate as possible. Sometimes, a customer can forget to include items being moved in the quote process or chooses not to disclose some items until we arrive on site, which can make it seem like we overcharged for services provided.
We refunded this customer $100 - this covered the minor damage to his dining table ($14), a $36 discount on the hourly labor rate for the time that the 3rd employee was not on site, and additionally a sum of money for the TV that we were not required to provide ($50). We apologized for those inconveniences.
The customer has demanded that we refund his full move and purchase him a brand new television which is simply something that we cannot do. If we operated on that principle every time an accident happened, it would be impossible to stay in business.
I don't agree with the information provided by Mr *** and this is my response to him.
1- He didn't pull anyone from another job to the send to my location. I called Good Times Moving to send another person because the Driver of the truck asked me to do so because they were going to take too long and was going to save me some money. When I spoke to Mr *** he agreed to send me an extra person with a different rate of 145 per hour as soon as that other person joined the other 2 employees so clearly he is lying about it. When I called him back to demand some type of credit for the laziness of the employee *** told me that he fired that employee because it was not the first time he received the same complaint, now he is telling me that the person had a medical condition? so he fired a person with a medical condition which is against the law?
2 If it was an *** or a *** it does not make a difference because I was NEVER shown a contract with the exclusion and was never made aware of those disclosures so clearly another lie from their part.
3 Mr *** advised me of the credit of 100 because of the issues O had with the crew not for the items broke while on transit which clearly the Driver when presented the broken TV specified "don't worry the insurance will cover"
4 there 2 options about insurance on the contract which the driver not me marked option a for the disclosure and the only signature and initials are at the hourly rate and timeframe of the move.
I am not just letting this company take advantage of other people like me and will take it to small claims court if necessary
I did send another employee to help this customer. I discovered the employee's health problem after letting him go due to 3 instances of him not working. We hire all employees as independent contractors so this is legal. The customer saw the contract and had a chance to ask questions even if it was signed only once. We do not have to explain exclusions or terms of the contract unless requested to do so. All other comments have been covered in the first rebuttal
Most of the items they were hired to move made it to the house, hence the one star. There was a whole SUV full of items they chose to leave after repeatedly being told to box them up and move them. Since this was 8 hours into what should have been a 4-6 hour move and they had just finished packing the truck I was tired of asking.
Now, the original foreman they sent was drunk, then threatened my 73 year old mother (they pride themselves on working for the elderly) and myself with physical harm. He "excused himself" from the job and proceeded to stand in front of the building for 3 hours ranting and raving on the phone.
Then the owner, Daniel, brought a new driver, but he didn't have a driver's license so he had to teach one of the other two workers there how to drive the truck.
They do not have branded truck, it was just a *** truck.
The two workers who were originally there and were not drunk were packing the kitchen. I guess we should have risked becoming "physical victims" (his words) to the "impatience" of the drunk foreman and paid attention to the packing since every plate we have tried to unpack has been in numerous pieces.
The move ended up taking 12 hours.
They had the nerve to try and charge my mother for the whole 12 hours plus additional supplies that she did not use.
Avoid doing business with them at all costs.
Mover locked himself in a room instructed not to enter, stole prescriptions, stole moving truck, and the job wasn't finished.
June 21, 2019 When booking the move, I was told the movers were professional full-time movers with background checks. We ordered two 26' trucks with 4 movers. The crew met us at *** at*** Drive, *** to empty our units and unload at our home. I told the rep it would be 2 trips with 2 trucks. He quoted a price of $207 an hour for 4 men and 2 trucks. Crew started at ***. ***: arrive at house to empty the first load. Crew member asks to use restroom. They were instructed to use the half bath in the hallway. He was escorted to the door of the bathroom. ***: Same crew member is nowhere to be found. Found him in the master bathroom with the door locked. He was told very sternly that he had no business in that room. He had been told which restroom we wanted them to use, and we had not asked for anything to be taken in that room. The other 3 men and my husband emptied the trucks. When they returned to the storage unit for the second load, he refused to get out of the truck. After about 10 minutes my husband asked why wasn't the 4th crew member working and he was told, "Man, he said he's done for the day."My husband and the other 3 men started to load the first truck. *** Crew member steals truck and leaves other 3 men taking one of their phones. Crew stands around for 30-45 minutes trying to get a supervisor on the phone.My husband had to take control and manage the crew. *** Husband realizes that it's a lost cause and takes the single, half-full truck back to the house to unload. Husband calls to tell me what happened. I immediately go looking in the master bathroom to see if anything is missing. I discovered he had gone into the bathroom closet, opened boxes we moved in the day before, and stole 2 prescriptions that are controlled substances. At that point my husband forbade anyone else to enter our home. Everything was unloaded into the garage instead of inside the home. We filed a report with the Sumner County Sheriffs Office. Found out that the man did not have a driver's license or id issued in the state of Tennessee despite the company's insistence that he does. This man knows where we live. He knows where everything in my house is located. He knows where my daughter sleeps. We don't know who he is. Apparently neither does the company. None of the other crew members had ever seen or worked with him before. I'm not sure ANY of them had ever worked together beforehand, which leads me to believe this company hires walk-ins the day of the move. These definitely were not the professional movers I was paying for. After several calls between the office of the company, the surrounding police departments (they were still searching for the man and the truck), and us, a sales rep for the company told me the owner's name was *** and gave me his personal cell phone number. I asked the crew who *** was, and none of them could tell me he was the one signing their checks. When *** answered, he apologized and said he'd give information to the police as soon as possible. When I expressed my dissatisfaction, *** offered to give me a "discount". Instead of charging me for 4 men and 2 trucks the last 2 hours, he would change the rate to 3 men and 1 truck from X:XX-X:XX. I told him the truck had been empty since ***, and that "4th man" was now a fugitive of justice that stole from my home, and we have no assurances he won't come back for more. and *** argued the truck and the 4th man were still at the job until around*** when the truck was stolen. He told me it was a felony if I didn't pay the $1600+. My card was charged. Husband called. *** told him he wasn't the owner and could he have until Monday to figure things out. Monday comes. Husband calls. *** offers $100 off. My family has been victimized, my move is incomplete, I have to continue to pay for a storage unit that should be empty, and *** told us that was it because when their guy stole the truck they RENTED, they lost money.
We are seeking a full refund for the following reasons. 1. We were told the movers had gone through a background check. 2. We were told the crew would be professional, full-time employees. No seasonal or part-time crew members. 3. We wish to have all the locks changed since they had access to keys, and we wish to install a security system since being victimized by this company. 4. The company has not been forthcoming with ownership/management of the company. 5. The company claims to be the victim because they were out the price of renting the truck and it's earning potential for the remainder of the day. 6. We are not responsible for the theft, and should not be responsible for offsetting the cost. 7. The company did not perform the services it was contracted to perform, is responsible for committing a crime against us, has left us without a complete move so we must continue to pay for a storage unit because we can't afford to spend any more money on movers, they refuse to refund us because their employee stole a truck they could've made money off of while on our move, and nobody claims to own this business. Meanwhile I'm up at *** typing this complaint because I can't sleep knowing he's out there possibly waiting for an opportunity to come back and do who knows what to my home, belongings, or (God forbid) my family. I don't believe this is a moving company. I believe they sub their work to whoever responds to a general labor listing. The sales reps book moves by lying about the qualifications of their movers, and in doing so jeopardize the safety and security of their clients. Their negligence and failure to accept responsibility is unacceptable. A full refund is in order and will begin to hold them accountable for their actions. The public deserves to be told the truth when allowing individuals into their homes to see all of their personal belongings, the layout, and location of everything in the home.
When they showed u, I thought packing and loading my items would be too much for a crew of three men. However, the Good Time Moving and Storage moving crew did a perfect job moving me.
This moving service is horrible! Do yourself a favor and do not hire them! I hired them with such high hopes. I was given an estimate that was for $109/hr with 2 hour minimum but was fully prepared for to go for 3 hours. I was moving out of a ground floor 1 bedroom 750 sqft apartment, I had everything by the door broken down and ready to go so I wouldn't have to pay so much. It took 2 men TWO AND A HALF hours to move out of that apartment and I still have stuff there to move. It then took them 45 mins to get to the new apartment that was 12 miles down the road. I was moving into a third floor apartment but as progress and their hustle was drastically decreasing I told them to just move the big furniture things and put the rest in the garage because we were coming up on HOUR 5! So, I have ended up paying $570 and I still have a garage full of things and some still back at the apt. When I called the owner, Daniel, he defended his employees and basically said moving takes time and 5 hours sounds about right. If I had not told them to just leave things in the garage it would have been a 7-8 hours job! It honestly felt like they are trained to go slow and take their time so they can charge their customers more!
We appreciate your feedback and regret that you were not delighted with your move.
Although professional movers use 2-3 hours as a guideline for a 1-bedroom apartment move, every move is unique and the actual amount of time for a move can vary greatly from these guidelines for a variety of reasons. Such was the case with your move.
Our crew takes great care to ensure all belongings our customers tell us should be moved reach their intended destination intact and, to ensure this is the case, our contract - the Household Goods Bill of Lading - that you signed at the completion of your move has a Delivery Receipt clause at the bottom of the first page that you also initialed.
The Delivery Receipt clause states, "I have inspected my goods and premises, including but not limited to elevators, floors, and stairwells. There are no damages to floors, and stairwells. The cab and the back of the truck are empty and the job is complete."
So it is surprising that your review indicates you still have belongings in your previous residence that you need to move since you indicated the job was complete.
The extended time transporting your belongings was due to construction on I-24. Notification of this construction project is posted on the Tennessee Department of Transportation website to enable area residents to plan travel time accordingly. This construction project had a portion of the Interstate completely closed over the weekend of your move caused predictable traffic delays. So, although your new apartment was only 17.4 miles from your previous residence, it took longer than the estimated 20-minute drive time for light traffic conditions.
And your new third floor apartment requires ascending more than 6 flights of stairs. It is standard industry practice to charge a flight charge, for carrying items up one or more flights of stairs, in addition to the actual time it takes the movers to complete the move because stairs require a lot more time and labor - especially when moving heavy or bulky items. However, as a courtesy to our customers, we waive the flight charge and only charge our normal hourly rate.
We are sorry you were under the mistaken impression that your move would only take 3 hours. The unique circumstances of your move made that kind of timeline impossible.
We make every effort to ensure our customers have a move that is fast, efficient and on time. In order to accomplish this, our crew does not have the luxury of going slow or taking their time because they are scheduled to complete multiple moves each day and know that we are monitoring their progress on each job to ensure they arrive at their next job on time.
Although we are disappointed that we were not able to meet your expectations, we value your feedback and are using it to improve our processes and procedures. Thank you for taking the time to share with us.