Good To Go!

We have reached out to Mr. [redacted], credited his tolls.  Our response to Mr. [redacted] is below:
Sent: Monday, May 08,
2017 2:16 PM
To: [redacted]@COMCAST.NET
Subject: Toll dispute on account [redacted]
 
Dear Mr. [redacted],
 
Thank you for reaching out to the Washington...

State
Department of Transportation about your recent experience disputing tolls on
your Good To Go! account.
 
I am sorry you were not provided the information on how to
dispute tolls from the Good To Go! agent after they promised they would
send that information to you. Your account has been credited for every toll
incurred by the pass ending in -483 within the past year. The total credited to
your account was $568.80.
 
I reviewed your account and found that the representative
from Good To Go! that was supposed to send you the dispute information
misread the request for the information as a confirmation that the information
was sent out. I apologize for that error and any frustration it may have caused
you.
 
Thank you again for your patience as we researched the tolls
on your account. If you have any questions concerning tolling, please send us a
message at [email protected].
 
Best regards,
Ethan L[redacted]
WSDOT Toll Division
Toll Operations
Customer Service Specialist 2
[email protected] Approved and sent today per:Steve R[redacted]Customer Advocate ManagerWSDOT - Toll Division

Dear [redacted], Thank you for your prompt follow up to our response. I apologize but there isn’t any further action we can do in regards to these transactions. Unfortunately, we are legally obligated to collect the tolls. These are valid tolls, they did take longer to process and certify that the license plate being tolled was indeed true and correct.   Thank you for your input and if you have any further questions, feel free to contact our customer service team directly at [email protected]. Sincerely, Steve R[redacted]Customer Advocate Manager

This is the first Good to GO is hearing of this customer concerns. This customer can contact Good to GO at 1-866-936-8246. Good to Go call center is open Mon-Fri 7am to 6pm, and, Saturdays 9am to 1pm. Good to GO is more than happy to correct the license plate number on the Good to Go account and...

reduce the toll to the Good To GO rate.