Good Wine Coolers Reviews (6)
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Good Wine Coolers Rating
Address: 225 Industrial Ct Ste 101, Fredericksbrg, Virginia, United States, 22408-2443
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Sorry for any inconvenience this may have caused as the replacement unit has been on back-order for the wine refrigeratorWe've already refunded the cost of the wine refrigerator back to your original card that was used for your order typically most banks take on average of 3-business days for it to be credited back to your card (image attached)Additionally,we've attached the RA for returning your wine refrigerator as well with a prepaid shipping labelPlease follow instructions provided on the return shipping label attached and bring your package to a [redacted] or a [redacted] office.Once again we apologize for not being able to rectify this quicker and we appreciate you working with us to resolve the issue at handBest Regards, Cindy LGood Wine Coolers
Earnest Called from the business stated that a full refund was given back to the consumer on 1/23/He stated that the order was placed on a SundayThe website states it can take to business days to processThe Consumer called on monday and they were closed since it was Martin Luther King Day [redacted] card wasn't charged until that following Wednesday
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
Sorry for any inconvenience this may have caused as the replacement unit has been on back-order for the wine refrigerator. We've already refunded the cost of the wine refrigerator back to your original card that was used for your order typically most banks take on average of 3-5 business days for it to be credited back to your card (image attached). Additionally,we've attached the RA for returning your wine refrigerator as well with a prepaid shipping label. Please follow instructions provided on the return shipping label attached and bring your package to a [redacted] or a [redacted] office.Once again we apologize for not being able to rectify this quicker and we appreciate you working with us to resolve the issue at hand. Best Regards, Cindy L. Good Wine Coolers
Earnest Called from the business stated that a full refund was given back to the consumer on 1/23/17. He stated that the order was placed on a Sunday. The website states it can take 2 to 5 business days to process. The Consumer called on monday and they were closed since it was Martin Luther King...
Day. [redacted] card wasn't charged until that following Wednesday
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does...
not perform as promised I can get back to you at: [redacted].Hello,I wanted to let you know that after filing the complaint with you the company finally responded and at least gave us a refund for the refrigerator that they didn’t seem to be able to replace. Thank you so much for helping get this very frustrating situation resolved.
Regards,
[redacted]