Good2Go Insurance Reviews (%countItem)
Good2Go Insurance Rating
Address: 1400 Union Meeting Rd Ste 250, Blue Bell, Pennsylvania, United States, 19422-1952
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I have been trying to contact the company for since April. I made my feb payment And then was given the option to not pay March t
Due to the covid, but that my payment will be due for April. I have been trying to call the company since my payment was due to make a payment. I finally got through to someone beginning of April to make a payment and she stated that they can’t take payment Over the phone because the system was down. I told her my payment is due and I don’t want my policy to be cancelled she stated for me to check back in a week. I’ve been checking back and calling and emailing since then and no one had called me back or emailed me back. I sent emails requesting my policy be cancelled immediately due to the company going ghost on me. I can’t take the chance that my policy is not active because I have had a hard time to contact them. I want to cancel policy 8521900 immediately.
Good2Go recently experienced some system issues. Payments can be made at www.Good2go.com by selecting Make a Payment or by contacting our Customer Service Department at 1-888-303-3430. Our automated process to accept payments on the phone is not yet available, but one of our customer service representations would be happy to assist any customers. As always, a check or money order made payable to Good2Go can be mailed to PO Box 1890, Blue Bell, PA 19422. Insureds will not be penalized as a result of our system issues. Also, claims can be reported by contacting us at 1-800-777-6664.
We regret that the service experience received was less than adequate. It is the company’s expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
My complaint with Good 2 go auto insurance is that for them to be a reputable business they are very negligent and lack the proper customer service. They have had an unexpected cyber attack dated back April 19, 2020. They should have notified all customers my mail stating the situation as a customer who drives and relies on having insurance which is mandatory. Policy’s have been expired payments can’t be made and accidents have happened in which insurance claims can’t be filed. I feel that as a business they should have been notifying customers on what to do since their system has been downed for the past three weeks. This is very negligent on their behalf for not doing the proper notifications to all customers via mail. We have the right to know what steps to take involving the above mentioned.
May 28, 2020
Dear ***:
This correspondence is in response to the inquiry filed on May 8, 2020. Thank you for allowing us the opportunity to respond to your concerns.
Our Company recently experienced some system issues that impacted our whole network. Our systems are now back up and available however, there is still some information that is loading into our systems. Payments can be made at www.Good2go.com by selecting Make a Payment or by contacting our Customer Service Department at . Our automated process to accept payments on the phone is not yet available, but one of our customer service representatives would be happy to assist any customers. As always, a check or money order made payable to Good2Go can be mailed to PO Box ***, Blue Bell, PA ***. Insureds will not be penalized as a result of our system issues. Also, claims can be reported by contacting us at .
Please be aware that customer data was not exposed to any unauthorized parties due to the system outage. We know that this process is causing disruption with all parties and we truly regret the delays experienced by our customers during this outage and updating of the system. The Company had no way to provide a notice to customers as it was a system outage. Any questions regarding coverage reimbursement is dependent on the coverage on the policy at the time of loss. These questions would need to be addressed by the claim adjuster. We regret that the service experience received was less than adequate. It is the company’s expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced.
Thank you for the opportunity to respond to the concerns addressed by Ms. Jackson. If I can be of any further assistance, please contact me at the number below.
Sincerely,
Alice G.
Asst.Product Manager
My wife was recently in an accident at the fault of a driver under this insurance companies policy. We have left more voicemails than had conversations with this company since the beginning of this ordeal.
Most recently, our car was declared totaled. Aside from their practice of getting their clients out of having any accountability for the problems they cause, they have been horrible to try to get in contact with or clarify information. They have a max payout of $5,000 under this cheap policy. This meets the value of the car, but does not include the $750 we had to pay for a rental, a days work of missed wages, or other expenses that we had at the fault of their client. We had the rental for just over 3 weeks because this company was impossible to communicate with. In one of the rare conversations that my wife was able to have with the agency, they made us aware that they would not be taking the car from us, that is was ours to keep. Because that was what we were told, we paid the over $500 (roughly $530) in fees that accrued while the vehicle was in the inspecting mechanics care so that we would not incur further fees while waiting for an answer from this company. A few days later (date marked Feb 13), we received a letter from the company stating that they wanted us to send our title and keys for the car to them and to send them contact information for the lien holder so they could pay off our remaining balance on our loan. This, of course, means that they are not allowing us to keep the vehicle. Had we known we were not keeping the vehicle, we would not have paid the mechanics fees to retrieve it from their property. Since the date of receipt of the letter (roughly Feb 15) my wife has left 27 voicemails trying to get clarification on this issue, with no success and no return call. Their customer service has been nothing short of pathetic. They specialize in getting their clients out of trouble with no accountability and in turn screwing over the victims of their clients reckless actions.
I was involved in a car accident with one of the driver that’s insured with their company. The driver was at fault so my car was totaled and the insurance company pick it up and never gave me a quote for the value of my car and stop paying for the rental car they gave me without even notifying me. I been calling for several days trying to speak to someone and get a quote about my car and nobody seems to help or even answer the phone.
Attached is the response to the above referenced complaint.
I received an email from my car insurance on 2/25/2020 stating "Good Morning,Please be advised, we were able to find the other driver’s insurance carrier. Below is the carrier’s contact information.
*** Insurance Co, Policy # ***, Claim # ***, Adjuster ***, Phone # ", I contacted *** on 2/25/2020 same day when I received that email. As of yet I have not received a phone call. I also emailed them at "[email protected]" no one is acknowledging my concerns. Its been quite some time now *(11/26/19) that my vehicle been damage and will like for to be fix. Police report was made and the new neighbor hit my car. My neighbor told me they will call their insurance and every time I see them they say they not answering or they closed. I just want my vehicle fixed. Good2go the insurance company they have and this is by the worse insurance company to get a hold of someone. My insurance company stated they spoke to *** 3/5/2020 asking for my information, which remind you I have them when I left a message as well emailed them. I emailed 2/26/20 stating "I called yesterday (2/25/20) regards my claim to see when would be the date an adjuster will be out to report the damages for repair? My insurance reached out to you on this matter, we also have a police report on file .Please advise. Then I emailed today " 3rd Request - Claim # 2020-5260; I'm baffled on how no one called me yet regarding a claim that needs attention. My adjuster of my insurance company stated *** nor *** have not yet returned my call. Can someone shows some compassion on this matter that should of been resolved by now. Even the customer service portion is not reliable of answering the phone. I left my cell phone and emailed them on my email. So no reason on why they have not reached out by now. For my vehicle to be a 2004 Mercury Sable I just hit 100k miles. I treat my car nice and this the only vehicle I have to take myself to work and my two daughter places.
March
17, 2020
Dear
***:This
is in response to the above referenced complaint which was dated March 9, 2020
and received in our office on March 12, 2020. In the complaint, ***
expressed concerns with the service and delays he experienced as a result of
the above referenced claim. We strive to keep our customers satisfied and apologize
that *** found our service unsatisfactory. On
February 25, 2020, our company was contacted by ***, ***’s
insurance carrier, that on November 26, 2019, the driver of ***’s
vehicle reversed out of a parking spot and struck ***’s 2004 *** Unfortunately, when the claim was reported, ***’s telephone number
was not provided.On
February 28, 2020, the adjuster attempted to contact *** to confirm the
facts of the accident and left a message for a return call.On
March 4, 2020, the adjuster contacted *** for additional information
and left a message or a return call. In addition, the adjuster sent *** a
contact letter.On
March 16, 2020, upon receipt of this complaint, the adjuster attempted to
contact *** to discuss his concerns and left a message for a return call.
Additionally the adjuster ordered an inspection of ***’s vehicle. On that
same day, the supervisor also emailed *** and provided him with the
status. Upon
receipt of the inspector’s report, the adjuster will contact *** in
regards to the settlement of his claim.It
is the Company’s expectation that all calls are to be returned within 24
business hours. The supervisor has discussed this with the adjuster and
apologizes for any delays or frustration that *** experienced as a result
of this claim. Should you require any additional information,
please contact me at the number below.Sincerely,Marianne
M*** On
behalf of *** Insurance CompanyClaims Compliance Manager
I have been paying full coverage on my vehicle for 6 months I got into a accident slipping on ice, I have full coverage on the vehicle the insurance company was suppose to pay for my total loss which they did but they said I owe $3400 more because my rugs was heavily soiled which was a lie and even so juice or anything could have spilled during the accident and they also claim I signed a contract for $11,000 which where is the contract do they said they only paid $7,712.79 and I still owe them so now the bank I went through saying I owe them for a vehicle I no longer have they want me to cancel the warranty and that will take $2000 off and fight about the soiled rug situation
March
12, 2020
Dear
***:This
is in response to the above referenced complaint which was dated March 5, 2020
and received in our office on March 9, 2020. In the complaint *** expressed concerns with the settlement of her above referenced total loss
claim. We strive to keep our customers satisfied and apologize that ***
found our service unsatisfactory. On
January 2, 2020, our Company was notified that on January 1, 2020, *** was
driving her 2011 Chevrolet Equinox when the vehicle slid backwards on ice and
struck a utility pole.After
the accident, ***’s vehicle was inspected and determined to be a total
loss. On January 20, 2020, the total
loss offer was extended to ***, and on February 11, 2020, after receipt of
***’s total loss paperwork, payment in the amount of $7712.79 was issued
to *** and her lienholder for the total loss settlement of her vehicle. The settlement amount was based on the
vehicle’s actual cash value of $8212.79 less ***’s $500.00 collision
deductible. On
March 10, 2020, upon receipt of this complaint, the supervisor contacted *** in regards to her concerns. After
speaking with ***, the supervisor reviewed the actual cash value and
confirmed that there had been a deduction for the condition of the vehicle’s
carpets. The supervisor determined that the $738.30 deduction was excessive
based on the average condition of a similar year, make and model vehicle and
readjusted the value. In addition, the supervisor explained to *** how the
actual cash value was calculated. The supervisor explained that the total loss
settlement offer was based on the vehicle’s value and not based on the purchase
price. Additionally, it appeared that ***’s lienholder included a vehicle
warranty in the amount of $2000.00, which increased the purchase price that *** paid for her vehicle. Unfortunately, the cost of the warranty would not
affect the actual cash value of the vehicle and would not be included in the
total loss settlement offer. On
March 12, 2020, payment in the amount of $738.30 was issued to *** for the
difference in the vehicle’s carpet deduction.We
apologize again for any frustration that *** experienced and hope that her
concerns have been satisfactorily addressed.Sincerely,Marianne
M.On
behalf of *** Insurance CompanyClaims
Compliance Manager
My car was purposely hit by a person who uses this insurance company. They have not been returning my calls, and there is no direct number to talk to someone from this office. I called the number that was given, and they gave me an extension, I have left several calls, and still have not spoken to the claim rep. The claim called me a few days after I filed the claim, but it went straight to my voicemail, and I called back as soon as I saw the miss call come up on my phone. I was left a voicemail stating that they were going to send me a check that was way under the amount of my damages, and I have not talked to anyone from this office yet. I called the toll free number over and over. I was told to contact her boss, and I left several messages with him, and no returned call from him. I was told to contact his boss, and no returned call from her either. So, that has been three people who I have tried to contact regarding the auto accident from this company, and they haven’t gotten back to me yet, and it has been 2 weeks, and a day. I pray that no one else get in an accident with anyone that has Omni insurance or good 2 go insurance because you will not be good to go. They are very unprofessional, and seems to scam people out of there damages that deserves to be fixed.