Good2GoCo Reviews (%countItem)
Good2GoCo Rating
Address: 609 101 1865 Dilworth Dr, Kelowna, British Columbia, Canada, V1Y 9T1
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Address: 609 101 1865 Dilworth Dr, Kelowna, British Columbia, Canada, V1Y 9T1
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Despite my monthly efforts to contact the company through emails, phone calls and through their own website, I cannot get a response other than a auto generated email asking me to be patient.
I have taken to writing reviews and will be contacting my CC company as well as the suppliers to try to shake the tree a bit.
At this point, 5 months later, I just want my money refunded.
Regular customer for years.
Received email for holiday sale.
Order confirmation with free shipping.
1 MONTH no shipment or contact then G2GCo asks me to pay for shipping, something about rural/remote locations (I'm in Ottawa).
I offer to SPEND more money to make it a better deal for them.
Told I have to call in to change order and even then it might not meet their shipping requirements. This seemed like a hassle.
In summary, I followed G2GCO link to spend money, received an order confirmation listing free shipping, waited a month with no shipment or message from the company, then offered to spend more money.
You could have increased minimum order amount for free shipping, I wouldnt care. I offered to spend more money.
You could have messaged within a month.
You could have just covered the shipping that I have a confirmation email stating is free.
I'll take my business to Amazon.ca
I have purchased their Alex water filter and tons of freeze dried . So grateful they have this in a one stop shop. Ordered over $1,350 of product! Thank you so very much!
I strive to support Canadian companies but not at the expense of this kind of hassle, inconvenience, and lack of customer service. I am NOT a satisfied customer! They have my money and I have a damaged product!
This is my current experience with a damaged Long Term Storage Food Tin item. I will note: ALL EMAILS WERE SET WITH "HIGH IMPORTANCE". Received my order April 6/22. Contacted them immediately through “contact us” on their website then followed up with an email to attach 4 photos of the damaged item. Got a reply April 7/22 asking for photos of the box it came in so it could be sent to their claims department. I sent the photos of the box on April 8/22. I forwarded that same email on April 12/22 and asked for an update - heard nothing. On April 13/22 I phoned the company. During the phone call, I received excuses how they are so busy and not even answering emails at times. It appeared that my emails from Apr 8 & 12th were not read. I was told my email was going to be sent to the "manager" for a decision in how to handle this; I would likely get 2 options for a resolution but they couldn’t speak more about it. They couldn’t make a resolve, it was up to the manager and I may not get a reply that day…busy, in meetings, whatever. April 20/22, still no response. So, I sent yet another email telling them I want a refund on the damaged item. I was not prepared to accept any kind of discount offer as this item is intended solely for long term storage emergency use. The item is in a damaged state and does not meet my needs as intended. I informed them how disappointed I was with their lack of customer service and how concerned I was that I still had items on that order to be fulfilled and that if received damaged or not received at all, I would have to go through all this aggravation again. I also informed them that for the hassle to be continually contacting the company, the inconvenience for the delay in response/no response because of poor customer service, I will be sharing this on all social media platforms I'm on and every site that I can share my truthful review on.
This should be a QUICK, SIMPLE, HASSLE FREE solution - send me a return mailing label to send the damaged item back and refund my money. This is not rocket science! I doubt I'm the ONLY person who ever had a damaged item in their order. I get it that times are challenging. busy, etc, etc…but those excuses only holds water for so long. There is a very clear problem within their company and quite frankly, it’s not my problem. Yet, they make their problem my problem with their inability to provide customer service. Customers want communication. Customers want service not recycled excuses. Customers want a problem made right in a timely fashion.
It appears that by reviews I’ve been reading and some of the company responses to those reviews, as old as 2 yrs, the company has made little effort to improve their customer service, nor do they value and care about their customers b/c these similar bad experiences are still happening. This company better pull up their socks because people WILL spend their hard earned money on these expensive prepper items somewhere else and I will be encouraging them to do so.
I ordered a $200 emergency ration kit. I tried two meals and they made me physically ill.
Subsequently, they have not responded to either of my emails.
BUYER BEWARE. Save yourself a headache and order somewhere else that actually value thier customers and have customer service. I try to support local when I can but this has been a bad experience. TERRIBLE customer service, or should I say no customer service. I ordered over $2k of things over 8 weeks ago and still hasent shipped and they cant tell me when it will be. I ordered before they posted 4-8 week handling on there website, and still after 8 weeks they say they are backlogged. They never answer the phone or return emails. I called and wrote multiple emails with no respose, then I wrote them saying I was calling my credit card company to file a dispute and low and behold I got an email right back 15 minutes later with a genaric beat around the bush response, not answering my question but just telling me how busy they are and how awesome the product I havent recieved was going to be. They are getting the emails and messages but choose not to reply. I highly recommend NOT shopping here as it will be nothing but problems for you. I wish I would have read the other reviews before ordering as it seems common place. Horrible customer service, no response, havent recieved any product. I am calling and filing a dispute with credit card company to get my money back as it look like I wont be getting my products. As far as I am concerned this is a *** company. Buyer be very aware.
I placed an order with good2go on March 14th 2020 and reciever 1/2 of the order but have reached via email several times inquiring as to when I could expect the other half of my order. Their phones are not answered and no one has gotten back to me at all. The order was approx. $300 to which they have recieved full payment. Very dissatisfied
Because of the Global crisis we have had an extremely high number of orders. Not only is our warehouse working at capacity, so are the warehouses of our suppliers to try and meet the demands. Our website has a banner on every page that reminds our customers that there is a 4 to 8 week shipping time frame. This customer was sent part of their order 3 days after it was placed and as we wait for shipments from our suppliers to fill the remainder of their order, we have emailed this customer and spoken to them on the phone with a positive outcome.
The experience of our customers is important to us. We wish that this customer and all of our other customers are healthy during this uncertain time.
I ordered a product online and at the time there was not time frame specified for shipping so I assumed it would be sent right away. Confirmation email even stated working on your order. Two weeks later called to inquire about order and was told it could be 6-8 weeks as the product I ordered wasn’t in stock and they where waiting for suppliers.
I asked for a refund and was promptly told no. Was told all sales final. I have not received the product nor do they have it in stock so no sale was ever finalized. At first I was told the website says 6-8 weeks but I argued that it did not say that. The business agreed and went down to 4-6 weeks for shipping but I have a screen shot from the date I ordered and it does not say that on the screen shot. I am looking for a refund as the product has not been shipped nor does the business even have the product to ship. When I purchased the product was not told 4-6 or 6-8 weeks. The email I received made it seem the product would be shipped right away. I am seeking a refund because of this. I was under the impression that the product could not be returned once it was shipped to me and in my possession.
In response to a complaint that was submitted on March 10, 2020 with the IDThis customer placed their order on February 26, one of the complaints was that the system gave the impression that the order would be shipped immediately. However, the email is simply an order confirmation that the system sends out automatically to ensure that our customers know that we have their order and it is in the cue to be filled. The second complaint was that there was nothing posted on the website, however, every page on our website holds a big banner with the time frame as does our refunds page. The "ALL FOOD SALES ARE FINAL" was added to every page of the website on January 28th. On Feb 25th we added "WE ARE CURRENTLY EXPERIENCING A HIGH VOLUME OF ORDERS". Both of these were before this customer purchased.As the world situation of COVID changed we responded quickly to the demand in our warehouse and needs in our customer service department by hiring more staff. Reaching out to our many customers was a priority, this customer being one. On March 10th, we sent an email letting our customers know of the delay to shipments. We followed up with another email to this customer on March 12th and again on April 3rd. Then, against our policy on April 13th, we did issue a refund to this customer. This was done long before the 8 weeks of estimated shipping had been reached. Previous to the COVID demand our usual turn around time was approximately 1 week. However, the global situation of COVID changed that for us as our suppliers were unable to keep up with the demand. As a company we were dealing with the COVID ramifications as quickly as we received information. As soon as it was clear that our suppliers were having a hard time keeping up with the demands, we added a 1 to 4 week warning on our website. As we received more information from our suppliers that warning was changed 2 days later to a 4 - 8 week shipping. We are a family run business and the way that we do business is important to us. We believe that under the circumstances we more than exceeded our responsibility to this customer and wish this customer well in the future.