Good's Disposal Service Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Shockingly though I have yet to receive the refund she said she was mailing last week I guess we'll see if it gets "lost" again Thanks for your help!
Regards,
*** ***

First and foremost, I apologize for the “overdue” response to *** ***’s complaint. We have been on a “holiday” or “bad weather schedule” since Christmas. This is the 2nd week in a row that we have had no changes in our schedule. When there is a “holiday” (Christmas & New
Year’s) or “bad” weather, we push the trash / recycling day back from a Thursday to a Friday. These notifications are on our website, phone system and *** tv. The week in question, I was told by my driver that his trash was pickwhich took time to investigate. I had found out later that we missed his trash and others in his development. I had informed Warwick Twpwhich is his local government that there was a disconnect in communication with my personnel. The bottom-line is that I had given him credit for day missed even before he complained to the Revdex.com which was done on 1/3/which was $5.78. We have been on point ever since, and we have been serving him faithfully since 2006. Attached is a copy of his records from to present. Always a pleasure…
Ginger G***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was told to take the toters because my cans were destroyed by the company when they were picking up my garbageNothing was said to me about any fees or anything thing elseI did not steal the propertyThey toters were given to me as a replacement for my cans they destroyedWhen I canceled my service they got angry and are trying to get more money than they are owedThey owe me my money, not the other way around.
Regards,
*** ***

The following response is concerning the complaint filed by *** *** This complaint is from a former employee who took toters without permission to be used at his home for personal use He removed the toters from my property We do not give these toters for free If
our customer uses these toters (trash containers), I charge a rental fee of $5.00/month/container He would have owed me rental fees for full years I asked for my property, and he destroyed them He painted over them and made them unserviceable The replacement cost is $75.00/container He paid for a year (2014) for $in advance then cancelled our service at the end of Jan ’which is when I asked for my property I sent him a bill for the damaged containers and rent for the toters According to my records, he owes me $196.18, and he’s asking for a refund of $ Let me know if you need a copy of his records with our service He basically stole my property and damaged it and he wants a refund.
Ginger Good