Good's Disposal Services

This letter is in response to receiving a complainant regarding individuals staying at our facility; Assigned ID-The client in interest for this particular issue, *** ***, made numerous accusations which are falseFirst and foremost; the city of Placerville has a 10% Transient
Occupancy Tax (TOT), which we implemented; the sales tax does not apply in these conditionsSecond, we don't understand how someone can lie or even exaggerate about an individual's disability, the person in number was seen by the housekeepers, other guests and the manager performing tasks that a blind person would not be able to do, such as walking around the parking lot and finding things such as her door, and the door knob to insert the keycardWe have also attached her registration information and a copy of an online registration, in which she avoided informing us of her pet catThis was most likely done because it clearly states in fine print that we only allow dogsFurthermore, here at the Mother Lode motel, we purposefully avoid renting certain rooms to people that have pet dogs; In an effort to accommodate individuals with allergies caused from dogsFurthermore, here at the Mother Lode motel, we purposefully avoid renting certain rooms to people that have pet dogs; In an effort to accommodate individuals with allergies caused from dogsBecause of her untruthfulness, we are obligated to pay for the room to be professionally cleaned by carpet shampooers, etcWe understand that the mirror was broken on accident by her mother (which is blind, but somehow able to avoid stepping or being injured by the glass which in her word "was all over the place"); However, for the curtain alone, the dry-cleaning service is estimated $75, which she was informedThere is big difference between what she claimed, and what actually took placeShe was never charged additional fees, which we should have charged, and we did not put a hold on her credit cardIn conclusion, even after being so inconsiderate, and causing the problems she has; She additionally has chosen to make accusations, which is just a scheme to try to get money. P.SIn the past, we have accommodate guest with cats and other animals in crisis's such as the King Fire and Sand FireIn cases like these, if the customers were to be honest with their situation about having a cat, we would have kindly asked her to keep the cat in a cage, each time they left he roomTo avoid having the cat scratching the bed spreads, urinating on the carpet, etcIn incidents like this, customers have been very appreciative that we are willing to change our policy because of the circumstances of emergencies