Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Mr [redacted] originally bought vinyl flooring for his kitchen, dining room, landing, and two bathroomsDuring the shopping process he and his daughter [redacted] looked at both vinyl flooring and laminate flooringThe two of them decided to purchase the vinyl flooringAfter installation there were a few "peaks" that were showing from the underlaymentOvertime this would have gone away, however, he was concerned with itMr [redacted] is fixing this house up for his daughter, *** [redacted] seemed more displeased with the vinyl flooring as a wholeShe would have rather had the laminateMr [redacted] NEVER pushed or suggested the laminate [redacted] wanted the laminateShe asked if the laminate could go over the existing vinyl and cover it up with no problemThis was agreed uponIt was brought to both Mr [redacted] and ***s attention that if they wanted the laminate they would only pay for the DIFFERENCE of the upgrade of materialThere would be no unjust enrichment to the house by repairing/replacing a floor with a totally different, more expensive productKeep in mind the two bathrooms that were installed were never in question here, it was only the other part of the job (the kitchen, landing, and dining room)With Mr [redacted] and [redacted] in the store, it was agreed that new laminate would be ordered and MR [redacted] would only pay for the difference between the two purchases [redacted] asked several times that her father would only being paying the difference and she was told each time that this was the caseOnce the installation was complete, with the new laminate, Mr [redacted] went out to the house and inspected the whole job with Mr [redacted] to make sure he was happy and satisfied with the jobMr [redacted] then asked what the balance was that he owed for the differenceHe paid the balance (as we also have a signed invoice showing this)It wasn't until about a week later when the daughter came back to visit that she brought up the invoice and was upset that her father paid the difference and thought they should have gotten a free floorApparently she failed to remember the agreementOur customer was Mr [redacted] , but it seems like the whole direction of this job was to satisfy the daughter, ***, as she will be getting this houseMr [redacted] was happy, but once his daughter became involved and was unhappy this was the only time there were ever any issuesThe store did hold up their end of the process and went above and beyond serviceThe installer, ***, has been out to Mr [redacted] 's house several times since the installation over trivial things that [redacted] has been unhappy withThe store even supplied premium transition strips, at no charge, which made Mr [redacted] very happyThere will be no refund of the moneyWe did fix the job how both Mr [redacted] and his daughter [redacted] wantedA customer has to pay one timeThey did NOT pay twice for a flooringThey only paid the difference from the vinyl to the laminate
Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Mr [redacted] originally bought vinyl flooring for his kitchen, dining room, landing, and two bathroomsDuring the shopping process he and his daughter [redacted] looked at both vinyl flooring and laminate flooringThe two of them decided to purchase the vinyl flooringAfter installation there were a few "peaks" that were showing from the underlaymentOvertime this would have gone away, however, he was concerned with itMr [redacted] is fixing this house up for his daughter, *** [redacted] seemed more displeased with the vinyl flooring as a wholeShe would have rather had the laminateMr [redacted] NEVER pushed or suggested the laminate [redacted] wanted the laminateShe asked if the laminate could go over the existing vinyl and cover it up with no problemThis was agreed uponIt was brought to both Mr [redacted] and ***s attention that if they wanted the laminate they would only pay for the DIFFERENCE of the upgrade of materialThere would be no unjust enrichment to the house by repairing/replacing a floor with a totally different, more expensive productKeep in mind the two bathrooms that were installed were never in question here, it was only the other part of the job (the kitchen, landing, and dining room)With Mr [redacted] and [redacted] in the store, it was agreed that new laminate would be ordered and MR [redacted] would only pay for the difference between the two purchases [redacted] asked several times that her father would only being paying the difference and she was told each time that this was the caseOnce the installation was complete, with the new laminate, Mr [redacted] went out to the house and inspected the whole job with Mr [redacted] to make sure he was happy and satisfied with the jobMr [redacted] then asked what the balance was that he owed for the differenceHe paid the balance (as we also have a signed invoice showing this)It wasn't until about a week later when the daughter came back to visit that she brought up the invoice and was upset that her father paid the difference and thought they should have gotten a free floorApparently she failed to remember the agreementOur customer was Mr [redacted] , but it seems like the whole direction of this job was to satisfy the daughter, ***, as she will be getting this houseMr [redacted] was happy, but once his daughter became involved and was unhappy this was the only time there were ever any issuesThe store did hold up their end of the process and went above and beyond serviceThe installer, ***, has been out to Mr [redacted] 's house several times since the installation over trivial things that [redacted] has been unhappy withThe store even supplied premium transition strips, at no charge, which made Mr [redacted] very happyThere will be no refund of the moneyWe did fix the job how both Mr [redacted] and his daughter [redacted] wantedA customer has to pay one timeThey did NOT pay twice for a flooringThey only paid the difference from the vinyl to the laminate