GOODACCOUNTANTS.COM, Inc.

Review: [redacted] of Good Accountants, promised I will receive $10k of annual billings for bookkeeping and accounting clients. I was crystal clear, that I am not a CPA and she stated we can provide you accounting clients in first year of 2014 with annual billings @ $10k. I figured with my prior cpa and public accounting for 25 years I can grow my practice and get clients from GA and focus on my work load. She also stated if you don't get clients you will get a full refund. But that won't occur you will get clients she promised. Please note the agreement states I will receive $10k annualize billings on clients in one year. They did not perform under this contract and they are not returning my communications via email or voice mails. This seriously a scam.Some kind of justice has to be done and I hoping Revdex.com will contact me. I will follow through on the complaint and provide any documents to support my claim.Desired Settlement: I prefer someone to contact and for me to get full credit on my account or I am considering a settlement with this vendor.I don't want their services or empty leads. I prefer a full or partial restitution of the fees I paid out on this matter.Thank you.[redacted]

Business

Response:

[redacted] is a valued customer with whom we have entered into a mutually binding, Advertising Agreement in which she has retained our company to provide marketing services for her accounting and bookkeeping practice. The Agreement, which a copy is attached hereto, clearly state that all marketing fees are non-refundable. There are no provisions in the agreement which state that [redacted] will receive a refund under any circumstances. On the contrary, [redacted] signed a legally binding contract which states all sales are final and are non-refundable, even upon cancellation by the accountant. ARTICLE II – of the G.A. Intermediate Advertising Service Agreement clearly states in Section 2.3 that all fees paid to GoodAccountants.com, Inc., are non-refundable and that the purchase of a membership shall be deemed a final sale: 2.3 Cancellation. Due to the nature and methodology under which GoodAccountants.com purchases advertising media, in the event of a member cancelling or terminating a membership no refund shall be made by GoodAccountants.com; and the purchase of a membership shall be deemed a final sale.The Addendum to the Agreement also does not promise any refund of the marketing fees but on the contrary clearly states the following: 1. Notwithstanding any of the provisions contained in the original G.A. Intermediate Advertising Service Agreement entered into by the parties herein and dated 12/**/2013, it is agreed that if [redacted] does not realize a minimum of ten thousand ($10,000) dollars in annualized billing from the marketing efforts of GoodAccountants.com during the period of participation in GoodAccountants.com’s G.A. Intermediate Advertising Program beginning on 12/**/2013, then GoodAccountants.com will continue to market on behalf of [redacted] until such time as [redacted] does realize a minimum of ten thousand ($10,000) dollars in annualized billing.Again, there is no promise or mention of a refund in either the Advertising Service Agreement or its Addendum. [redacted] accepted the terms of our Advertising Service Agreement and its Addendum as is evidence by her signatures, which she affixed to both Agreements of her own free will and accord.[redacted]’s complaint to the Revdex.com, wherein she claims a verbal promise of a refund was made to her by our representative, is completely false and is in direct contradiction to the written Agreement to which she affixed her signature.Section 9.9 of the Advertising Service Agreement also required that [redacted] affirm to GoodAccountants.com that she had the benefit of independent counsel prior to executing the Agreement. Why did not [redacted] or her attorney raise the issue prior to signing the Advertising Agreement that she had been verbally promised a refund when clearly the writtenAgreement states the exact opposite; that no refund will be given to her? The policy of our company is one that is clearly annunciated both verbally and in writing that no refund will be given under any circumstances. We do commit to continue advertising and marketing on behalf of the accountant until such time as the billing guarantee that is represented in the Agreement is fulfilled. Nor is there a time limit in which GoodAccountants.com must deliver the billing guarantee that is provided for in the Agreement. [redacted] accepted these terms which is evidence by her signature on both the Advertising Service Agreement and on the Addendum to the Agreement. She obviously read the Advertising Service Agreement as she requested several changes be made to the Agreement upon which she affixed her initials to the respective changes (please see attached copy of the Advertising Agreement). At no time did [redacted] question our no-refund policy nor did she request it be taken out of the Agreement prior to her affixing her signature to it.GoodAccountants.com, Inc., utilizes the services of third-party advertising providers such as [redacted], [redacted], and others to advertise [redacted]’s accounting practice and is precluded from receiving a refund itself for the monies it has expended and continues to expend on behalf of [redacted] and her accounting practice, which is why there is a no-refund policy on alladvertising that is purchased through our company.Additionally, [redacted] was denied a refund by her credit card company on two separate occasions when she attempted to have her credit card provider charge-back her payment to GoodAccountants.com, for our services. We have enclosed copies of the denials by her credit card provider to her request for a refund. We have also enclosed copies of the reason she gave her credit card provider, in writing, as to why she felt she was entitled to a refund. We find it odd that [redacted] never stated to her credit card provider in both her prior refund requests, that she was verbally promised a refund by our representative, unlike she is now alleging in her complaint to the Revdex.com. Furthermore, [redacted] has refused to accept any additional business referrals from GoodAccountants.com. She flatly refuses to accept any appointments from us whenever she is contacted by our representatives to provide her with appointments to meet with the business owners which have been sourced from the advertising we have undertaken on her behalf. The very last appointment which was established by GoodAccountants.com for [redacted] and which she accepted from us was for an engagement for which the accounting fees ranged between $5,000 and $10,000. [redacted] was a final candidate for this job but failed to get back to the business owner which is memorialized in the emails we received from the business owner (please see enclosed emails we received from the business owner). Not only has [redacted] failed to keep her end of the agreement by meeting with and getting back to the business owners we are providing her, she has also cast a negative light on our company since we are recommending her to these business owners whom she refuses to get back to. In summary, GoodAccountants.com has provided [redacted] with nine (9) appointments which she accepted, with business owners with combined billings exceeding twenty thousand ($20,000) dollars. We continue to offer [redacted] additional client referrals from the advertising we have undertaken on her behalf however she refuses to meet with the business owners we are attempting to refer to her. If [redacted] is amenable to resume accepting referrals from us we are confident we will be able to provide her with clients sufficient to satisfy the billings guarantee which is provided for inthe Advertising Agreement she entered into with our company. Sincerely,[redacted]

Review: GoodAccountants has promised me in July 2013 a new annual revenue stream of $5k, $25K or $50k based on their paid in membership., I selected the first option and none of their referrals were adequate candidates for my bookkeeping services. In the last 18 months, they haven't even bother to call me with any referrals. I requested several times my $5k premium back at no success.Desired Settlement: I want my $5k back, goodaccountants are a fraudulent scam artist

Business

Response:

GoodAccountants.com Response ToRevdex.com Complaint ID # [redacted]Complainant: [redacted] is a valued customer of GoodAccountants.com, Inc., however we have no choice other than to respond to the fallacious statements about our company that have been recently submitted to the Revdex.com by [redacted]. The complainant alleges that GoodAccountants.com has promised him an annual revenue stream of $5K, $25K or $50K. This is untrue. The advertising marketing agreement that [redacted] entered into with our company and which we have attached a copy hereto, clearly states in its addendum, that it is agreed that if [redacted]’s accounting practice does not realize a minimum of five thousand($5,000) dollars in annualized billing during the initial six-month period of the underlying marketing program, then we will continue marketing on his behalf until such time he has realized a minimum of five thousand dollars in annualized billings from clients we refer to him. GoodAccountants.com has not only consistently continued its advertising on behalf of [redacted], it has maintained contact with [redacted] throughout the process and has sent him numerous client referrals of which he has engaged several of these referred businesses as clients of his accounting practice during the period he alleges no contact was made by our company with him. To date, [redacted] has received nineteen (19) client referrals from GoodAccountants.com, fourteen (14) of which were referred to [redacted] during calendar year 2014 which is the period he alleges there was “no contact” between our company and him. The fact is, [redacted] has earned two-thousand, seven hundred and eighty-eight ($2,788.00) dollars in annualized billings from two of the fourteen clients we referred to him during the last eighteen (18) months, which is the period in question. Attached hereto is a list of the referrals that were made by GoodAccountants.com to [redacted] during calendar year 2014 along with his comments which he submitted and posted onto our digital bulletin board concerning each client which we referred to him during this period (Please open attachments to see [redacted]'s comments to us about each client we referred to him during this period).The attached comments that were submitted by [redacted] clearly belies his allegation which he has submitted to the Revdex.com wherein he states: “In the last 18 months, they haven’t even bothered to call me with any referrals.” Furthermore, [redacted] has purchased a marketing program from our company in which it is stated that we will do general advertising for his accounting practice. This means we run the same set of ads with the exact same advertising copy for all of the accountants in our network without distinction. The companies and individuals that respond to our ads are the ones we refer to participating member accountants which includes [redacted]. [redacted] is not under any obligation to accept any referral from us which he deems not to be appropriate for his accounting practice. In other words, [redacted] should only accept those clients from us in which he has an interest. Notwithstanding, he has consistently gone after most if not all of the clients we have referred to him to date as is evident from his written feedback which we have appended to this response. We do not possess the power to make the clients which we refer to [redacted] engage his services or respond positively to his follow up emails and or telephone calls. All we are able to do is continue advertising on his behalf and send him the contact information of the respondents in his geographical area which we have done and will continue to do until such time he has reached the $5,000billings guarantee we have provided him in the addendum of the Agreement we have entered into with him and which we have attached hereto as an exhibit.Although GoodAccountants.com, Inc., has successfully set appointments for [redacted] to meet with various business owners and [redacted] in fact has met with several of the owners of the companies we have referred to him, but failed to win the engagements does not put GoodAccountants.com in breach of the contract it has entered into with [redacted]. The exact opposite is true, in that GoodAcountants.com, Inc., has performed its duty to advertised “generally” on behalf of [redacted] has engaged several of the clients we have referred to him as clients of his accounting practice. If [redacted] still wishes to terminate his membership we herein point him to article 2.3 of the Advertising Service Agreement he has entered into with our company on July **, 2013 which states the following: 2.3 Cancellation. Due to the nature and methodology under which GoodAccountants.com purchases advertising media, in the event of a member cancelling or terminating a membership no refund shall be made by GoodAccountants.com and the purchase of a membership shall be deemed a final sale.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In response to Goodaccounts notice, I have attached a snapshot of the last 12 months online profile they have made several times reference too. Its easy not to miss the fact that in a 12 months period they provided 8 bad referrals, while within the first 45 days of our agreement, they came up with that same figure as well. Those referrals turned into appointments as GoodAccountants didn't share them with all their other local CPA's as they almost successfully frauded us for another $25k-$50K in fees to upgrade the plan. We have emails and a draft agreement in place to shareIn addition, they haven't lived up to their agreement as none of these referrals were qualified to our bookkeeping & consulting practice. They stated we collected some fees, the fact that we were able to receive $2k in new revenues are thanks to another CPA who send these clients to PLC. The bottom line is GoodAccountants is in default of the marketing agreement, isn't sending PLC any qualified leads and the full $5k refund is due with no further delay.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] is attempting to abuse the Revdex.com complaint process and instead use it as a lever to obtain a refund which is clearly precluded by the Advertising Service Agreement he entered into and fully accepted upon signing the attached Advertising Contract with our Company. In [redacted]'s original complaint to the Revdex.com, he states: "In the last 18 months, they haven't even bother to call me with any referrals." Contrary to his original complaint, in this amended complaint, he now acknowledges that he received eight (8) client referrals from GoodAccountants.com during the same time frame he previously alleged he received no contact from our Company. These new statements made in this amended complaint by [redacted] belie hisprevious statements filed in his original complaint. Section 2.3 of the Advertising Service Agreement which [redacted] fully accepted as a condition of the contract to which he attached his signature, clearly states that due to the nature and methodology under which GoodAccountants.com purchases advertising media, in the event of a member cancelling or terminating a membership no refund shall be made by GoodAccountants.com; and the purchase of a membership shall be deemed a final sale. [redacted] fully accepted this condition in the attached Advertising Agreement to which he affixed his signature. Furthermore, [redacted] has benefitted financially from the advertising that GoodAccountants.com has done and continues to do on his behalf. During the period of time in which [redacted] alleges he has not received any referrals from our Company, he reported to us in writing via our online, electronic bulletin board that he has earned $2,788.00 from the small business clients we have referred to him, which occurred during the period he alleges in his original complaint that noreferrals were made by GoodAccountants.com to him. He has also verbally reported these earnings to [redacted], a [redacted] with GoodAccountants.com and also acknowledges them in the attached emailcommunication we received from [redacted] just yesterday.[redacted] entered into a legally binding advertising contract with our Company which clearly states in Section 3.1 that GoodAccountants.com shall advertise to the 'general public' on [redacted]'s behalf which is what we have done and continue to do in accordance with the terms of the contract. [redacted] must accept the fact that some respondents to the advertising we have contracted to do for him may be according to his definition "a bad referral" however this does not relinquish his acceptance of the advertising terms spelled out by the legally binding contract he has entered into with our Company. The fact is, [redacted] reserves the right to disregard any referral that is generated from the advertising we haveundertaken on his behalf should he deem said referral to be unacceptable to him. Notwithstanding, [redacted] is still bound by the 'no refund' policy of the advertising contract which he affixed his signature to and has entered into with our Company. We are continuing to make referrals to [redacted] from the prospective clients that are responding to the ongoing advertising we have undertaken on his behalf. We also continue to communicate with [redacted] concerning the marketing we are doing for his accounting practice.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I disagree with everything Goodaccountans has responded. Obviously they have multiple complaints and know in advance how to respond to these inquiries with allot fo experience. Why would I invest $5k to receive $5k in billing over 3 years- that’s makes no sense? I understand if you need to close the inquiry, but I am not satisfied with this service and want to my voice and concern heard. I was fraud and robbed $5k, and hope others will be warned at least and stay away from these scam artist.

Sincerely,

Review: Company claimed that with a 5,000 investment they would be able to provide me with 5,000 worth of annual billing clients in a matter of months and would not stop until I get at least 5,000 of work. The website has videos with the same claim. It has now been 3 years and I have only retained 1 client with annual billings of 350 per year. In the past year I received 1 lead on June **, 2013. They keep calling asking if I give them more money they will give me clients. They called and asked for 50,000 to get a new client.Desired Settlement: I would either like a refund of the cash or deliver what was promised

Business

Response:

Dear Sirs:

[redacted] is a valued customer of our company whom we regret felt the need to lodge a complaint with the Revdex.com concerning our handling of the marketing program we have undertaken on his behalf and on behalf of his accounting practice. [redacted] is correct in that we have given him a performance guarantee that we will continue marketing and advertising his services until such time that he has realized a total of $5,000 in annualized billings from a single client or several clients collectively. According to our records, to date, we have provided [redacted] with twenty-eight (28) client referrals, which have resulted from the advertising we doing on behalf of his accounting practice, of which he has retained two (2) clients with total billings of $550 which [redacted] has reported to us through our online bulletin board. We have appended [redacted] written comments concerning the billings he has obtained from these clients to this response.

Notwithstanding, we are in the process of establishing additional appointments for [redacted] with companies in his local area including one with a real estate development company in [redacted], [redacted] with whom [redacted] spoke with as recently as January **, 2014 and has reported back to us that he expects to provide accounting services to this company for a total of $300 in fees. We are also establishing an appointment for [redacted] to meet with the [redacted] Home located in [redacted] which is a senior citizens nursing home. Should [redacted] successfully win this client after speaking with them, the anticipated billings is approximately $5,000. This would more than surpass our billings guarantee which we made to [redacted].

Regardless to the outcome of [redacted]' meeting with the two (2) pending clients we have recently referred to him we remain committed to fulfilling the billings guarantee we have promised him and will continue to provide him with additional client referrals.