Goode Companies

Review: Goode Companies recently changed their trash services to require exclusive use of their trash container. Customers will receive one container with additional containers available for a $5 monthly fee. I was notified of this change in the middle of the billing cycle--after I had already submitted payment until the end of April. As I sometimes require two containers, I elected to discontinue service rather than pay the additional $5 fee. Goode Companies refused to issue a refund, offering instead to continue to pick up trash in my own container. As this was not offered during my first two phone calls with the company, I had already contracted another trash company to begin pick up in March and refused the offer. There is no existing contract that indicates that partial refunds will not be given; changing the existing arrangement the middle of the service/billing cycle ensures that customers will be forced to either accept the new arrangement or lose the remainder of their fee. To be fair to customers, this change should have been presented when the new bills were sent out so that customers could make an informed decision without losing any money. Goode Industries has handled this situation underhandedly and unethically.Desired Settlement: Refund the remaining portion of my payment for March and April.

Business

Response:

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