Goode Motors

Although we do dispute some of the facts stated we are willing to make a customer accommodation as requested and discount the customer's bill by $ He should call Pablo S [redacted] (Service Manager) to work out the details Thanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] PS.I have just returned from Autosport, and they have repaired my vehicle to my satisfaction Thank you for the assistance.Sincerely,Dina Davis

My husband Jose said he tried to get a hold of [redacted] one time but there was no answer we have the part we ordered from the dealer after the incident I think there was just a miscommunication between [redacted] and us We are able to install the part anytime she can ask for Jose M [redacted] and he will take care if it asap Thank you.Sincerely Daisy M [redacted]

[redacted] has in his possession the vehicle he purchased? We had nearly identical cars on the lot, but one was more expensive and the bank wouldn't finance it and so the one he purchased was the one the bank agreed to finance? We mistakenly gave him the keys to the wrong car when we drove away? After we discovered the mistake, we contacted [redacted] and swapped cars? We agreed to offer him a $concession for his troubles which he agreed to? Since that time, for some reason unknown to us, he has changed his mind? He hired a lawyer to threaten us which we responded to (see Exhibit A, which also contains more information about this case)? I have not heard back from the lawyer but can only assume that the lawyer dropped his case because there's no legitimate action there.As for products purchased (allegedly costing $3000), [redacted] agreed at the time he purchased the car to protect his car with an extended warranty and with GAP insurance? Nobody forced him to do that? His signature is on the sales contract (Exhibit B) and on each of the contracts purchasing those products from [redacted] (see Exhibits C and D showing all of that)? [redacted] is free to cancel those products and get a refund? He just needs to be aware that if he does so he will no longer have the warranty protection provided nor will he be protected from the GAP insurance product in case he has a total loss of the vehicle? If wants to assume those risks we can show him how to cancel those products and obtain a refund[redacted] STILL owes us the $that he promised to pay us at the time he purchased the car (See promissory note as Exhibit E)? If we were allowed to file a Revdex.com complaint against individuals we would be able to file one against [redacted] for agreeing to pay us money that he has yet, to date, refused to do.Goode Motor has made every attempt to reconcile with [redacted] ? We are the ones who have offered $and he accepted? We cannot now help that he has gone back on his word? It's not fair to us that we can make a deal with him and then he can change his mind over a month later and then complain about it to the Revdex.com? This is a completely baseless claim that has no merit.Thank you for your time[redacted] ***

First off they lied and said that full tuwould be and later they changed the price and they had my car all day I don't believe they did the work they charged me forThey did tire rotation and tired feel unbalanced they did not secure the hub caps on because I found the other three loose and that is why I am missing one of themThey also took my registration out of my glove box and since they did the so called repair my car is making a ticking noise and why would I be happy with paying dollars for hub caps and because of there sloppy work I am missing oneThis is the worst place I been too and they don't value their customers and don't replace things that was there faultI will tell everyone not to go to their shop is horrible

Regarding the complaint filed by *** *** on 4/22/15… The buyer (***) and co-buyer (***) had agreed to purchase and finance this vehicle on 3/For reasons I am not aware of the lender (***) required that *** be put on the contract as the primary buyer We
structured the agreement just how the bank had requested and both parties signed it however, when the payment book arrived to ***, the co-buyer, and she discovered that she was actually showing as the primary buyer she was very upsetWe called *** on her behalfThey immediately complied by exchanging the buyer and the co-buyer’s names in the bank computer system and sent a new payment book to ***, the original buyerIn spite of doing exactly what *** *** had asked us to do she was still not happyShe insisted to be removed from the bank contract entirely. This was an unreasonable request and the bank simply would not agree to her demands. While the buyer and co-buyer (and their entourage) were all still on the premises here at the dealership that day I spoke with *** Mother on the phoneShe agreed to co-sign for her daughter on a new loanWe immediately filled out a credit application over the phone, she drove to the dealership and we consummated the new loan that dayWe then sent a payoff check to *** for the first loan which relieved *** from any further liability or responsibility *** requested a copy of the payoff check we sent to *** which we sent to her via email on Friday of that week. If there are any further questions please feel free to call me. Thank you! ** *** ***Silver Creek Ford

Although we do dispute some of the facts stated we are willing to make a customer accommodation as requested and discount the customer's bill by $ He should call Pablo S*** (Service Manager) to work out the details Thanks

*** *** has in his possession the vehicle he purchased? We had nearly identical cars on the lot, but one was more expensive and the bank wouldn't finance it and so the one he purchased was the one the bank agreed to finance? We mistakenly gave him the keys to the wrong car when we
drove away? After we discovered the mistake, we contacted *** *** and swapped cars? We agreed to offer him a $concession for his troubles which he agreed to? Since that time, for some reason unknown to us, he has changed his mind? He hired a lawyer to threaten us which we responded to (see Exhibit A, which also contains more information about this case)? I have not heard back from the lawyer but can only assume that the lawyer dropped his case because there's no legitimate action there.As for products purchased (allegedly costing $3000), *** *** agreed at the time he purchased the car to protect his car with an extended warranty and with GAP insurance? Nobody forced him to do that? His signature is on the sales contract (Exhibit B) and on each of the contracts purchasing those products from *** (see Exhibits C and D showing all of that)? *** *** is free to cancel those products and get a refund? He just needs to be aware that if he does so he will no longer have the warranty protection provided nor will he be protected from the GAP insurance product in case he has a total loss of the vehicle? If wants to assume those risks we can show him how to cancel those products and obtain a refund.*** *** STILL owes us the $that he promised to pay us at the time he purchased the car (See promissory note as Exhibit E)? If we were allowed to file a Revdex.com complaint against individuals we would be able to file one against *** *** for agreeing to pay us money that he has yet, to date, refused to do.Goode Motor has made every attempt to reconcile with *** ***? We are the ones who have offered $and he accepted? We cannot now help that he has gone back on his word? It's not fair to us that we can make a deal with him and then he can change his mind over a month later and then complain about it to the Revdex.com? This is a completely baseless claim that has no merit.Thank you for your time.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  PS.I have just returned from 602 Autosport, and they have repaired my vehicle to my satisfaction.  Thank you for the assistance.Sincerely,Dina Davis

My husband Jose said he  tried to get a hold of [redacted] one time  but there was no answer  we have the part we ordered from the dealer after the incident I think there was just a miscommunication between [redacted] and us.  We are able to install the part anytime she can ask for...

Jose M[redacted] and he will take care if it asap.  Thank you.Sincerely Daisy M[redacted]

Dear Revdex.com;We received notice of complain #[redacted], after reading customers complaint we have to point out the following.  As far as work not being performed (tune-up $180) we can prove that we did indeed replace parts for what she was billed.  When customer brought car in for service we...

had gave her an original quote for $180 for basic tune up.  She requested a quote over the phone to replace spark plugs and was told it would be around $180 parts and labor.  She then advised that she would bring car in the next few days.  Vehicle was dropped of on Saturday 07-09-2016 by Ms [redacted] and her Friend (possibly boyfriend).  As the day went on we started work on car with initial inspection, at which point technician recommended a full tune up of spark plugs, spark plug wires, air filter, fuel filter.  I personally (Jose ) called the contact number which her friend answered and advised him of recommendation, which he then told her as I can hear over the phone.  Ms [redacted] declined full tune up because she had been advised by someone else that it was not needed.  Her friend suggested to get full work done, but again she denied full service.  At which point he advised me to only replace spark plugs, and air filter as originally quoted for $180.  We performed following work and replaced parts from Napa Auto parts.  We encourage her to get vehicle checked by a Napa auto service center to see if parts were replaced or not.  She did not mention who performed inspection which it is obvious did not perform a full inspection. We included a copy of original invoice where we returned parts not used due to her declining full service.In regards to center cap missing when we were notified a few days later, we decided to review video of vehicle at time of shop.  At further inspection we can clearly see vehicle when it leaves our shop with all 4 center caps / hub caps.  We let her friend know and seem to be fine with outcome, for it was with him that most conversations were had. They sent me a few text messages to my personal phone in regards to center cap, which if needed I can recover from phone company.While it is our goal as a family owned small business to take care of all our customers we feel that we performed the job that we were paid to do.  If at any point she feels we did not, we are members of CERTIFIED AUTO REPAIR. and NAPA CAR CARE CENTERS.  She can go online find another facility in same program for any warranty issues

[redacted] has in his possession the vehicle he purchased.  We had 2 nearly identical cars on the lot, but one was more expensive and the bank wouldn't finance it and so the one he purchased was the one the bank agreed to finance.  We mistakenly gave him the keys to the wrong car when we...

drove away.  After we discovered the mistake, we contacted [redacted] and swapped cars.  We agreed to offer him a $500 concession for his troubles which he agreed to.  Since that time, for some reason unknown to us, he has changed his mind.  He hired a lawyer to threaten us which we responded to (see Exhibit A, which also contains more information about this case).  I have not heard back from the lawyer but can only assume that the lawyer dropped his case because there's no legitimate action there.As for products purchased (allegedly costing $3000), [redacted] agreed at the time he purchased the car to protect his car with an extended warranty and with GAP insurance.  Nobody forced him to do that.  His signature is on the sales contract (Exhibit B) and on each of the contracts purchasing those products from [redacted] (see Exhibits C and D showing all of that).  [redacted] is free to cancel those products and get a refund.  He just needs to be aware that if he does so he will no longer have the warranty protection provided nor will he be protected from the GAP insurance product in case he has a total loss of the vehicle.  If wants to assume those risks we can show him how to cancel those products and obtain a refund.[redacted] STILL owes us the $1000 that he promised to pay us at the time he purchased the car (See promissory note as Exhibit E).  If we were allowed to file a Revdex.com complaint against individuals we would be able to file one against [redacted] for agreeing to pay us money that he has yet, to date, refused to do.Goode Motor has made every attempt to reconcile with [redacted].  We are the ones who have offered $500 and he accepted.  We cannot now help that he has gone back on his word.  It's not fair to us that we can make a deal with him and then he can change his mind over a month later and then complain about it to the Revdex.com.  This is a completely baseless claim that has no merit.Thank you for your time.[redacted]

Although we do dispute some of the facts stated we are willing to make a customer accommodation as requested and discount the customer's bill by $500.  He should call Pablo S[redacted] (Service Manager) to work out the details.  Thanks.