Goode Vacation Rentals

*** [redacted] *** [redacted] *** [redacted] I regret that we are not able to meet the specific request that MrMosser has made for Sandy Beach Trail, for May 27-May31, Our policies, “Goode Policies” are clearly listed on every page of our website under “Things to Know” at the top of the navigation bar: http://www.goodevacationrentals.com/ThingsToKnow/GoodePolicies.aspx#area=&bedroo...⇄ More specifically, please see paragraph #20: Any reservation for the following year (property or rates) is not guaranteedGuests will be notified of any change in the rate or propertyGuest/Agent may cancel due to such change without penaltyThe reason for this policy is because rates and availability schedules are not “fixed” or firm for the following year until we get through the Fall seasonWe can only offer availability and rates subject to discussion and agreement with our owner clientsWe also need the time in the Fall to properly assess the changing market dynamicsWe firm all reservations for the coming year by January 7th of the coming yearAll this to say, that although we must adhere to our policies, I think we might be able to arrange a firm multi-villa accommodation for MrMosser if he is so inclinedSincerely, [redacted] *** [redacted] ***###-###-#######-###-#######-###-#### (fax)

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I regret that we are not able to meet the specific request that MrMosser has made for Sandy Beach Trail, for May 27-May31, 2016. Our policies, “Goode Policies” are clearly listed on every page of our website under “Things to Know” at the top of the navigation bar: http://www.goodevacationrentals.com/ThingsToKnow/GoodePolicies.aspx#area=&bedroo...⇄ More specifically, please see paragraph #20: Any reservation for the following year (property or rates) is not guaranteedGuests will be notified of any change in the rate or propertyGuest/Agent may cancel due to such change without penalty. The reason for this policy is because rates and availability schedules are not “fixed” or firm for the following year until we get through the Fall seasonWe can only offer availability and rates subject to discussion and agreement with our owner clientsWe also need the time in the Fall to properly assess the changing market dynamicsWe firm all reservations for the coming year by January 7th of the coming yearAll this to say, that although we must adhere to our policies, I think we might be able to arrange a firm multi-villa accommodation for MrMosser if he is so inclined
Sincerely,
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: There was nothing in their email offer, which was included in my original complaint, that made note of their polices; only a mention of how to contact them with questionsI will make other arrangements with more reputable and "up-front" organizationThank you for your time in the matter
Regards,
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[redacted]I regret that we are not able to meet the specific request that Mr. Mosser has made for 8 Sandy Beach Trail, for May 27-May31, 2016. Our...

policies, “Goode Policies” are clearly listed on every page of our website under “Things to Know” at the top of the navigation bar: http://www.goodevacationrentals.com/ThingsToKnow/GoodePolicies.aspx#area=&...⇄ . More specifically, please see paragraph #20: Any reservation for the following year (property or rates) is not guaranteed. Guests will be notified of any change in the rate or property. Guest/Agent may cancel due to such change without penalty. The reason for this policy is because rates and availability schedules are not “fixed” or firm for the following year until  we get through the Fall season. We can only offer availability and rates subject to discussion and agreement with our owner clients. We also need the time in the Fall to properly assess the changing market dynamics. We firm all reservations for the coming year by January 7th of the coming year. All this to say, that although we must adhere to our policies, I think we might be able to arrange a firm multi-villa accommodation for Mr. Mosser if he is so inclined. Sincerely,  [redacted]###-###-#######-###-#######-###-#### (fax)